This letter was sent to the owner and BBB. I have not gotten a response, nor has their online menus been updated.:
First off, I'd like to say that I do enjoy Andy's Famous Pizza. That being said, I want to let you know about an issue I experienced with my last order with the Strathroy location. I don't normally send complaint letters but in this case, I was so confused, insulted, angry, and disrespected that I was compelled to write to you.
I had looked online (Facebook-#1 below-printed menu attached) to find your menu and had placed an order on June 18, 2023 around 5pm. My order was for 2 x #3's (a Large Deluxe pizza, 40 shrimp, and a large salad), and a medium cheese pizza (all for the advertised price of $81.95 + tax + delivery). I made sure to repeat my order on the phone.
When I received my order, I found out that it was incorrect! I received 80 pieces of shrimp, 2 large salads, and a medium cheese pizza. I did not receive the 2 Large Deluxe pizzas. I checked the receipt and was charged a total of $72.94. I immediately called to alert your staff that I didn't receive my whole order. They said they'd send out the 2 pizzas right away. I was good with that.
However, one minute later, I received a call from the 'Manager' stating that they were right and I was wrong in ordering. They said that whoever took my order had written it correctly and I got what was ordered. Basically, she was calling me a liar!! I had my whole family at the table with me when I had placed the order and I DID NOT MAKE THE MISTAKE!!! Then the 'Manager' told me that they can still bring out my 2 pizzas but will have to pay the difference. I was ok with that until she told me the total. It was NOT what I had seen on the online menu!! She then said that what I saw was out of date. I mentioned that this was false advertising and that it should be updated or removed! SHE LAUGHED and said they can't guarantee they'd change it. I was dumbstruck! I am shocked at the way I was treated by your staff and manager. Your customer service is non-existing!
I have done some checking for you and here are some of the sites that ALL list the incorrect menus online:
1. https://www.facebook.com/andyslegendarystrathroy/ Menu at top under Featured. Regular postings.
2. https://www.yellowpages.ca/.../Andy-s.../7731261.html
3. https://www.menupix.com/menudirectory/menu.php?id=31959588
4. https://www.restaurantji.com/.../andys-legendary.../menu/
5. Who knows how many other sites have the incorrect menu!
This is very misleading and IS false advertising. This has left such a bad taste in my mouth. I don't think that I, nor my friends/family, would ever order from Andy's Legendary Pizza ever again. read more