Mike was a great resource for us during our home search and purchase process. Mike has a ton of…read moreexperience in the mortgage business and took the time to explain things clearly so we always knew what to expect, which is a huge comfort while making a huge decision like purchasing a home. Mike was always two steps ahead, so when the right house came along we never had to rush to get our documents updated. The mortgage/lender side of our process was made seamless through Mike's help and attention to detail. Thank you Mike.

Mike was dialed throughout the entire transaction. communicable, easy going, and timely. would use…read morehim again as an agent.

1. We recently purchased a home and closed back in May. On the closing disclosure, Axos stated that…read morethey would not be selling our loan. A month later, we got a letter stating that our loan had been sold. This seems very strange to me. If a lender promises they won't do something, they should actually follow through on that promise. 2. During the closing process, about 11 or 10 days before close, the loan officers asked us how we wanted our vesting on the title worded. 2 days before close, their lawyer apparently told them that the way we had wanted it worded wasn't correct, and recommended it be worded another way. I don't know why they didn't speak up earlier when we asked them for input as to how to word it, and I don't know why we're even asked how we wanted it worded when apparently we don't have a choice in the matter. It also doesn't help that the loan officers we worked with were not able to offer recommendations on how to word it. Perhaps they could not do so for liability issues? Or did they not know the different options for how to word the vesting? If it was the former, it would have been helpful for them to tell us that. But then the lawyer told us how they wanted it worded anyways? Very confusing process. 3. Attempting to schedule recurring payments online, the website seems to be broken and is not allowing us to do so. I eventually reached a human being (see #4) and we were asked to print out a form and fill it out and email it back in. Just moved to a new house and haven't yet set up the printer, so it's a bit more of a hassle than I'd like. This is broken. Please fix it. 4. Called their customer service line several times. A couple of times, I got to the point in the script where Evo AI asked if I wanted to upgrade my account security through adding biometrics. I said no, because that was not the purpose of my call, and it hung up on me. This is broken. Please fix it. The only saving grace in this whole process was our loan origination officer, Kelly Lord, who was very patient and helpful and even went to bat for us to match a competing offer we had received.

My experience with Axos Bank was extremely disappointing. The interest rate I was promised was…read morenever honored. When I reached out multiple times by phone, email, and online chat to resolve the issue, I was repeatedly directed to review the account disclosures rather than receiving a meaningful explanation or resolution. As a result, I decided to move my funds to another financial institution. During the transfer process, Axos froze my accounts for more than a week, citing concerns about possible identity theft. This significantly delayed my access to my own money and added to an already frustrating experience. After my funds were finally released, I was surprised to receive a solicitation from Axos Financial Investing encouraging me to consider their investment services. Given my experience with the bank, I found this solicitation to be both inappropriate and disappointing.

Excellent customer service, coffee, and better rates. They go out of their way to make things work…read moreout. I had to coordinate a house down payment transfer from overseas and they set it up flawlessly with a smile. Thanks Janara and Albert! I was planning on using the debit card abroad as the 1% fee is much less than the 3% most charge. As I didn't use my debit card in 18 months it had been deactivated. I was leaving in 3 days so the call center sent me a new one FedEx. Enough said. I've had so many problems with Bank of America, Wells Fargo, and Citibank I'll never use them again. Credit unions and smaller banks are definitely better.

What a rotten bank. I had a horrible experience with GRACE on 10/22/2021. Can't get past that…read morehour plus of my life unfortunately, but they definitely treat CERTAIN customers with a bias and treated me like a straight up criminal for being a fraud victim. I called their corporate call center and the supervisor was "in a meeting" wink wink and of course never responded. This place sucks and I was treated like I was trying to commit fraud for using my OWN information. Also, being asked to open an account at a teller window is asinine. Asking someone with fraud on their credit to do this in front of the entire bank, unacceptable. Asking me for more and extensive RANDOM documents piece by piece is the biggest load of BS I may have ever encountered. Grace, thanks for the TERRIBLE service and ending sarcastically with "have a GREAT day," you have problems. I can't believe how shitty of an experience this was. Thumbs way down. I may recommend this joke of a bank to my worst enemy, but no one else.

It took me about a year from when I first reached out to Brian, before we actually decided to pull…read morethe trigger and buy a house. During that time, Brian was patient, helpful, and answered questions when we had them. When it came to actually getting the loan done, Brian and his team did a great job. They were easy to communicate with, and responded quickly, even to off hour texts. Docs were ready ahead of schedule, and we were able to sign and have everything over to title with about a weeks room to spare. Lastly, all the final numbers and costs were as promised during the initial quote phase. This was just a straight forward and easy loan process. We had a few curveballs, but Brian was ready for them. Overall we are very satisfied!

We worked with Brian for our first home purchase back in 2002. We were purchasing a condo in San…read moreDiego and as young, first-time home buyers we had many questions. Brian took the time to answer every. single. one of them and we had a lot! :-) Our purchase went through quickly and smoothly without any issues. He and his team were organized, efficient and knowledgeable. When it was time for us to purchase a larger home in 2006, we of course contacted Brian again. We were a bit worried, though, whether he would be able to do it as the home we were purchasing was in Temecula. No problem! Once again, we worked with Brain for our home loan and Brian and his team completed the purchased without any problems. Even our realtors from here in Temecula were impressed! Fast forward to 2017...we reached out again to Brian this time to refinance our home in Temecula. We worked with Brian and his wonderful production manager, Kayla, and our refinance was completed quickly and as always without issue! We highly recommend Brian Reynolds and will always return to him for our mortgage needs! Thanks, Brian!

NOT YOUR AVERAGE BROKER…read more I bought a home through Beer Homes and Mark was recommended as the mortgage broker. I unfortunately think highly of myself as a former management consultant, CFO and now business owner... so when you say "mortgage broker" I would have never imagined that I would become friends with this man, call him at least 2x per year for advice (and have him send me away anytime there is a better value), value his deep insight in things beyond finance, and just genuinely care for the guy. If it sounds like I'm in love with Mark, I am. If you're reading this know that I'm writing it because I can guarantee you'll feel the same way. PS his background is in the debt markets in Central America and the man is wicked smart.

Mark handled a re-fi for us in 2021. He made the process so easy. Mark is efficient, professional…read moreand personable. He is so easy to work with! Mark was easily accessible and returned our calls and emails promptly. We were amazed and pleased with his service! In January of this year, we found our dream home in New Mexico. We needed to move fast on the purchase of this home and sale of our San Diego home. We called Mark for guidance and WOW! He assembled a team of professionals from his contacts and worked with our New Mexico realtor. He checked in frequently with us to make sure we were on track and receiving the assistance and service we needed to make this short-fused transition. We are now settled and happy in our NM home, due in great part to Mark! I highly recommend Mark and would give him 10 stars if that was possible!

Adam Huntington was referred to me from my real estate Agent. I shopped around for different…read morelenders and Adam was very understanding and open to me doing my homework. He was able to look at the loan estimates and didn't even have to match because his estimates were always better. However, if for some reason I did have a loan estimate that was better he is willing to take it to his company to see if the can beat it. A+++ was able to close smoothly and he is very reassuring.

We were in the market to refinance our home and the Furrows & Wagner team of Caliber home loans in…read moreSan Diego provided us with nothing but the best service. Our last refinance was thru USAA, and almost did not happen because we became so frustrated with fheir customer service and lack of communication. Cassie and Trevor at Caliber Home Loans kept us updated thru every step of the way this time and we even had viable options if what we were looking to do was not possible. We would highly recommend this group of professionals for your mortgage needs and will never use a traditional bank/credit union again.

Um, is there a button for six stars on this thing?! We had been looking to buy a home for a couple…read moreof years now and Kim was always there, ready to answer questions and prepare a pre-qual letter within 10-20 minutes of needing one. When we finally got an offer accepted, Kim and her team immediately jumped right in and managed to pull off getting the loan approved and funded well ahead of when escrow was scheduled to close. They were super fast to answer any questions I had and in language simple enough for me to understand. Everyone there is so likeable - it's like chatting with an old friend on the phone. I never felt like my questions were stupid ones (when I'm sure some of them were). During the escrow, one of our family members urged us to go with a different lender (whom we didn't know) just because they (maybe) could offer us a very slightly lower rate. It wasn't a hard decision for us, but we stuck with Kim and, in the end, locked in an AMAZING rate and got stellar customer service on top of it. These guys rock. If anyone ever tries to get me to go with another lender again, I might just have to break out the nunchucks...

"Kimberly made everything so easy, always so kind and pleasant to talk to, sometimes things like…read morethis can be very stressfu,l there was no stress at all. Kimberly was amazing. If I had any questions she always took the time to explain each answer."

David helped me to buy my dream house and also refinanced my loan Twice, so that my payment is one…read moreof the lowest rates available . He is honest competent hard working and cares about his clients . I did a lot of research before I started the process of buying a house and am lucky I chose to work with David. Do not look further, you can't find a better agent.

Amazing customer service, support and clear open communication. Stan and Michelle were beyond…read moreattentive to my family's needs and were always available to answer our questions. They worked on getting us the best rate possible and it was even less than our original rate. Bravo Zulu! Top tier service from the beginning to closing, they made everything less stressful than any other loan officer I have ever dealt with.

Highly recommend Renzo for your loan officer when buying a house! He was very effective, timely,…read moreand always available for questions. We will certainly be referring him to friends/family who are looking to get a loan for a house.

Decided to finally due a refinance and was dreading the process but Renzo helped make this so…read moresmooth and easy given my busy schedule. We did everything via email and everything was so fast and efficient. Would definitely recommend him he gives a lot of options and breaks it down when you have questions! Thank you so much for all your help making this a smooth process.