My beloved grandfather was a resident here for the past 6 months and he received exceptional care…read moreand support from staff. He felt loved and cared for and he loved them in return. I worked in 2 skilled / nursing facilities in this state for 4 years very recently. I not only personally but professionally know good and bad facilities. This is a good facility. It is on the smaller side but has more of a homey vibe to it than many other facilities. It also seemed to be conducive to staff being able to spend more time with residents and really build good, trusting relationships with them. He was in a 3 person room and it was managed well so that everyone had as much privacy as possible and were treated with respect. My grandfather just passed away at this facility this past week and my mother and I were with him. The outpouring of love and kindness that we received from staff, and that was also given to him in his final day just proved all the more that he spent his final months in the best place he could have been. There are literal angels working here. I can't say enough good about Coastal Manor, but thank you for taking such good care of one of the most important men in my life.

If I could give 0 stars, I would. Let me explain... My grandfather who was put on hospice, was put…read morein a room with 2 other men, and absolutely no privacy. The room was completely open & the tiny curtain that was there didn't cover anything and wasn't used to separate the patients. Our first interaction was walking into the room and the room mate on the commode in FRONT of my grandfather. The second interaction was a staff member giving my grandfather meds, I asked what medications they were because he's on hospice and there was a lot of pills. It took the staff member 20 minutes to see what the meds were and couldn't pronounce 1 of them. My grandfather could not swallow and was choking on pills, water, food, etc.; the staff member was forcing the pills into his mouth and I had to step in and tell her no more medications and told my grandfather to spit the pills out. There was also no railings on the bed & every day when we went to visit, my grandfather was falling out of the bed. He was dependent, with no mobility so he could not reposition himself. As a family, we requested that another hospice agency come in and take over his care and to be moved to another facility. The hospice nurse talked to the other facility & agency, and told them he was "eating and drinking fine and doing good". Complete lie. The man couldn't swallow anything and was uncomfortable, in pain & having absent seizures (if they paid attention, that would've been noticed). The nurses at coastal manor were extremely rude to me, when calling to check on him and when asking questions about his care. At one point, they pretty much called me dumb and told me "I didn't know what I was talking about". I don't claim to know everything, however I do work in healthcare and this is my third grandparent to go on hospice and pass. I know the logistics of the process and steps that need to be taken. The hospice agency and this facility did nothing, but cause more distress to my grandfather. We finally made the decision to send him to the hospital, to get another hospice agency to assess him. The assistant director of nursing, care manager & hospice nurse, threatened us by saying "your grandfather won't be admit to the hospital. Your grandfather won't be admitted or accepted to other hospice facility. He'll be sent further away up north". NONE of this happened. He was admitted to the hospital and accepted to the other hospice facility. Where he got the correct medications, was able to be comfortable and pain free, and eventually passed with dignity. They did not send his belongings to the hospital with him. When the family went to pick up the belongings, they didn't know what patient we were talking about. Family had to go into the basement and look for the belongings, where there was hundreds of boxes of patient belongings. We find the belongings and look to see if that's everything, nope. The one thing we wanted, wasn't there. A photo frame that had a picture of our grandmother. We ask where it is and told "I don't know. You can look in his old room". The picture was on someone else's night stand (not where we had put it prior). This is not a place you send a person you love and care about. The staff do not care about the patients, it's not a good environment for patients. The place is gross and has so many problems. We also overheard a staff member say "I hate this job." As well as multiple staff members going out for cigarettes and going straight to patient care, without washing their hands. There was also trash bags in the hallway and just a dingy environment.

I am beyond appalled and disgusted with this company. I am sickened that my family lost precious…read moretime with our loved one having to deal with this company over the last four days. This is long, but I encourage you to read this before you select your hospice care for your loved one. We selected this company upon discharge from the hospital for end of life care for my grandfather - we chose them because the representative for this business shared that they had a 24/7 number for service, and that they would be there to support us if this number was called. They shared that we could call anytime to have any medical equipment delivered, and that AT THE TIME OF DISCHARGE (and stated on our paperwork) that our medications had been sent to the pharmacy for pick up. Unfortunately, my grandfather began to decline quickly upon discharge. He was able to walk and stand with his walker and some support the first two days home, and then he quickly turned and was bedridden by Tuesday. We took six different trips to the pharmacy from Saturday to Wednesday, trying to pick up his medication. Each time. We were told different stories, but the pharmacy manager finally got involved and told us that the hospice doctor had not yet sent the prescription. On the 6th trip up, we finally got a small amount of the medicine after the wasted time and trauma. My grandmother spoke with the case manager on the phone on Sunday, and expressed her concerns as to her husband's state. She was met with very curt statements in response to her questions, which had my already distraught grandmother very upset and anxious. It would have been nice to have a little more humanity from a program that is supposed to provide comfort care. The weekend nurse was nice when she visited on Sunday, though she was hours later than communicated which impacted visitation with family members who came from out of state for what they felt were final goodbyes - and she stated that a nurse would be visiting the next day. I called the 24/7 number the next day (Monday) to see what time the nurse was coming, and I was told we wouldn't have one until Thursday. This was disappointing and we understood that Monday was a holiday, but the communication was clearly an issue between the nurses and the plan for visitation. At time of discharge, we ordered a walker, toilet and wheelchair. These items arrived the same day. Monday evening, we had to call for a larger toilet, and my grandfather is a larger man. We were told this would be delivered, weather dependent the next day which was fine. As my grandfather's health rapidly declined, we were concerned and called the 24/7 number and we were put in contact with a nurse. Her tone and responses were very snark, and when we requested some supplies such as wipes and mouth swabs, she made the comment that we were ordering things at different times like we were burdening this company; but we didn't expect such a fast decline and we have never been through this kind of process so we are unaware of what all we even could ask for. We asked for assistance for FMLA paperwork for my grandmother, and she shared that it could be a week before their doctor returns this paperwork to us. She then stated she would come out at 8am on Wednesday morning. She had my contact number, as I was supposed to be the primary contact. I had requested this three times at this point and yet they continued to call my grandmother and grandfather. Wednesday morning, ten minutes till 8am, the nurse calls my grandmother and says she has been delayed due to snow (which I understand) but that she also has a mandatory meeting and didn't give us a new time frame. My grandfather had been seizing, and had a major panic attack the night before and so we were desperate for help to come in. We called the 24/7 number around 11am for a check in, and were told no one was available and they would call back. The Chaplin came, and he was a very wonderful man. At noon we still had no update or communication from this nurse and so I called her cell phone to follow up. She answered, gave no apology, simply said "two hours" and that was the end of the conversation. This was the final straw for us and we decided to switch to Beacon. I called this branch and requested a manager. I was told yet again, no one was available and would call me back. I absolutely refused to hang up, until I spoke to a manager. They had to transfer me to the Lewiston branch after 25 minutes, as no one was around to take my call. The manager I spoke to was nice, took my complaints and said she would send someone in 25 minutes to start the process of transferring his care over to Beacon hospice. A nurse came to the house, tried to keep our business by stating she would take over, but trust at this point had been lost. We signed papers to transfer care and Beacon took over that night. Beacon immediately sent out a nurse, and they have been an amazing support just within 12 hours - the difference is astron

After receiving the worst news imaginable, we met with Androscoggin at the hospital to discuss…read moretheir services. From the conversation we had, we felt good to move forward. Our first red flag was on his day of discharge, the representative cut my grandmother off while asking questions and had absolutely no tact. After my loved ones discharge, we encountered a problem with the pharmacy and getting the order billed correctly due to a miscommunication between the pharmacy and Androscoggin. Precious time that could have been spent with our loved one was lost due to this episode of incompetency. We called the 24 hour line, and each time we were treated as if we were a burden. We requested a nurse to call back to discuss his rapid decline and discomfort. Their own paperwork says we would receive a call back within 20 minutes. This never happened, each interaction was us calling multiple times. Finally got a nurse and she said she was frustrated we did not order his medical equipment in one go? How are we supposed to know what we would need? We are not medical professionals. The nurse then said she can come out at 8am the following morning. 15 minutes to 8, she calls to say she has a mandatory meeting and will be late. At 1230pm we still had no update so we called again. The nurse spat 2 hours and hung up on us. Meanwhile, our loved one is suffering and uncomfortable and we have no guidance on what to do. We called the 24 hour line again asking for a manager and no one could seem to find anyone. We ended up calling Beacon Hospice to take over and they have been amazing. To get Beacon to take over, they had to wait for papers to be signed to be transferred over. Once again, we had to call multiple times, and it took us saying we will wait on hold until they reach a manager as we have still yet to receive any call backs from our initial calls. They eventually got a manager from the Lewiston branch who had to drive over to Oxford to have the papers signed. This has been the absolute worst experience for such an already miserable situation. Absolutely disgusting. I only hope their own loved ones are cared with more compassion and empathy than they have shared with us.

Do not use this hospice company. They lack follow up, support and organization. My family was…read morehelpless as our loved one was suffering and uncomfortable as they reached the final moments of their life due to Andwell's negligence. Unacceptable. I would give a 0 rating if I could.

From the owner: We’re an organization about living, compassionately bringing high-quality, innovative health care…read morethat enhances a person’s here and now to be the best it can be. We offer a culture of compassion that goes beyond traditional health care. Our remarkable staff treats not only the physical, but emotional and spiritual well-being of individuals and their loved ones with dignity, humanity, and respect.

Dear Constellation Hospice Team…read more I am writing to express my deep concern and disappointment regarding the care my mother, Lucille Cleo Day, received in her final days at Norway Rehabilitation under your hospice services. My mother was 93 years old and had been under your care since March 5th, 2025. On July 11th I received a text (copy attached) informing me that she was not likely to survive the day. When I arrived at her bedside at 10:30 AM, I found her in obvious and intractable pain, as evidenced by her crying out "it feels like there is a barrel on my chest", "oh my god my back hurts so bad" as well as facial grimacing and moaning. Although the Norway Rehab Medical Director, the Assisted Living Director and your Social Worker were all present or involved it took more than three hours to get her morphine order adjusted to provide the relief she so clearly needed As both her daughter and a retired hospice nurse, I found this delay profoundly distressing and unacceptable. In the most critical hours, when comfort and dignity should be the absolute priority, there appeared to be a serious breakdown in communication and coordination within your hospice team. The failure to manage her pain in a timely manner was not just a clinical oversight, but a deeply personal and emotional wound for my family. I fully understand the complexity of end-of-life care. But these very complexities demand clear protocols and responsive communication, especially when a patient is actively dying and suffering. I urge your agency to carefully review this case and use it as an opportunity to reflect on your internal systems. Families place their trust in hospice during the most venerable and emotional moments of their lives. My family's experience demonstrates that improvement is not only possible-it is necessary. While I am grateful for a few staff members who showed genuine care along the way, the overall experience in those final hours left me with sadness and regret. This letter is not written in anger, but in honesty. I hope you take it as constructive feedback and a reminder of the sacred responsibility your agency holds in these moments that can never be redone. Sincerely, Rhea Kennelly Daughter of Lucille Cleo Day

Flexibility with schedule. Family always comes first. Caring management. And teamworkread more

I got some great clothes there. There is a dressing room. The ladies working there were kind and…read moregracious. The store is tidy and well-organized and the money goes to a terrific cause.

From the owner: We’re an organization about living, compassionately bringing high-quality, innovative health care…read morethat enhances a person’s here and now to be the best it can be. We offer a culture of compassion that goes beyond traditional health care. Our remarkable staff treats not only the physical, but emotional and spiritual well-being of individuals and their loved ones with dignity, humanity, and respect.

Showed a picture of my cats ruptured anal gland and they confirmed that is what it was they were…read morevery prompt in reviewing and responding to my concerns

We had our 16 year old girl who could not walk anymore. She progressed to the stage of starting to…read morehave a hard time walking, to not walking at all within weeks. I always said she would go quick. I made the hard call and within a few days they were out in our yard. They made the experience as peaceful as possible, and when I am losing my mind I just lost my girl, they had the greatest compassion and were there for the whole process. Having never had met or even used their services, they acted as if we had been with them for years. I cant thank them enough.

My father has been at Hillhouse for about a year now. He's very comfortable and knows that they'll…read moretake good care of him. That's not an easy thing; he lived with my wife and me for the previous 12 years. The people at HillHouse are wonderful; they seem to have endless patience with the residents. They all pay attention. Any time I call, whoever answers the phone always seems to know how Dad is doing, what kind of day he's had and so on. It's amazing. Honestly, I don't know what I would have done if I had not found HillHouse when Dad needed more care than we could provide.

My mom has been here for a couple years now and is thriving. The staff is what makes the…read moredifference. ITs such a difficult decision to make, but I know she is so much healthier now, and more animated to talk to. Thanks folks, and God Bless.