Always gets us in and out in a reasonable time and doesn't overcharge. Counter staff is polite and…read morehelpful

Twice in the past I feel B&L has been very very fair in repairing my vehicle…read more My wife took our newer Ford Edge for a typical yearly inspection, knowing all was needed was worn windshield wiper blades. Leeray, the inpector, failed the inspection noting it was due to excessively worn inner tie rods. The cost was to be over $1200.00. I knew that was not so, and took it to Take 5 and they of course passed it, because there was nothing wrong at all with my car, ecxept fot the wiper blades. Take 5 replaced the needed wiper blades for me. I went back to B&L (8-20-21) and talked to the owner, he put it on the lift and said he saw no issue with the tie rods. Are you scratching your head, I would have been but I knew there wasn't a problem with them! I don't know Leeray, how he could have been so grossly incompetent, or if he works on commission, I can't say. I'm just glad that my common sense prevailed over a seemingly Joe Biden moment. Almost cost me over $1200.00 for no issue! Yes, they did charge me $7.00 inspection fee, and didn't offer to refund me the charge. I'll call it my stupid tax for letting my wife take it. Maybe they thought she was an easy target? Personally I really like the owner and think he was just unaware of his employees incompetence. (Until he saw for himself when I showed him the vehicle)

Sales team was good, but they sold me a truck maintenance issues. They had the truck in the shop…read morefor about 1 month out of the 4 months I owned it. A warning light kept coming on, and they kept returning the truck to me saying there's no issues. I had a blow out in under 1000 miles and had to replace all 4 rear tires, and then to top of all that, the caliper had a catastrophic failure and I almost wrecked before my first oil change. For a little more context, this was a dually they charged $48000 for. I never hauled anything with it, I drove it less than 2000 miles, it wasn't even due for its first oil change. And it was all light driving. I told the sales manager about the issues and he had the audacity to say that I was probably breaking too hard because the inspection was done correctly. He told me repeatedly to consult my warranty even though I told him it was clearly a maintenance issue. They had fired a Mechanic during this period for stealing and failing to do his job correctly. And he still wiped his hands clean and said they already "bent over backwards for me" because they picked up and dropped off the truck twice completely ignoring the fact they never fixed any issues. Like it's my fault their maintenance department is worthless. But the worthless manager in used cars sales explains a lot. Take your money to Lubbock. More honest, better service, better prices. I'm not even that mad over the $3000 I spent fixing stuff that shouldn't have needed fixing that soon. I'm pissed their gross negligence put a truck on the road in such bad shape it had the potential to kill me or someone else and failed to take any responsibility. Absolutely terrible. Never buy here.

***ZERO STARS*** I contacted this dealership through CarGurus.com. I received an email from Hunter…read moreEmfinger at 4:44pm on June 30th saying they had the vehicle I was interested in "available and on sale." Hunter Emfinger with Stanley Ford Andrews followed up immediately at 4:45pm. Hunter Emfinger confirmed with me that they still had the vehicle for sale and set up an appointment with me for 3:00pm on July 1st. I told him I had to drive 94 miles and that's why I was confirming the vehicle's availability. He said yes, and he would see me at 3:00pm on Saturday. I have looked online at hundreds of vehicles over the last few months. I would NOT have driven to Andrews TX from Lubbock TX had I not had a VERY strong interest in this vehicle. We have many more vehicles to choose from in Lubbock. This vehicle happened to be exactly what I was looking for. Me, my son and my 3-year old granddaughter loaded up in the car at 12:30 and headed to Andrews. We stopped for lunch and arrived about five minutes early for my appointment. I walked into Stanley Ford Andrews and told them that I was there for my 3:00pm appointment with Hunter Emfinger. They all looked very puzzled and a girl that works there went to get someone. A man came out (did not give me his name) and said Hunter had left early, was there something he could help me with. I told him about the vehicle I was there to see. He looked confused and told me they sold that vehicle and delivered it to another customer at 7:00pm the previous evening. Okay, it doesn't take rocket science to realize that if they delivered this car at 7:00pm, they already had someone making a deal for this car at 4:45pm the same day. I made it very clear I was not happy about this situation and told them that this is not the way to conduct business. It's not even about them selling the car to someone else. It's that Hunter Emfinger couldn't make time for a 10-second phone call to let me know that he made a mistake and the vehicle was sold. When you are in the customer service business, you better know customer service. This place definitely does not. They stammered and stuttered and brought the manager, Jesus, over and he said....Um. Um. Um. We can....we can...we can.... I said "You can't do anything," and walked out and drove all the way back to Lubbock. I don't care if they have good prices. Their selling practices are sub-par. I wouldn't give them a dime of my money now. I would rather pay a little more somewhere else. I'd buy from Reagor Dykes here before I'd buy from these people. And, that's not saying much. Just one more example of "typical" car salesman mentality...short on integrity and long on lies. I researched and researched for months to make sure it was the car I want because I can't stand dealing with car dealerships/salesmen. I always want to give the benefit of the doubt, and once again, I was not disappointed {sarcasm}. A simple, quick phone call would have avoided this ZERO STAR review. I could have been relaxing by the pool all afternoon instead of traveling four hours on the road FOR NOTHING. To top things off, I tried to leave a review on CarGurus.com for this dealership. It said I had already left a review for this dealership. Ummm, no. So, I'll leave this review on every social media platform I can find instead. Half a tank of gas later, four hours wasted, nothing to show for it and a very tired grand baby. DON'T GO TO THIS PLACE.

I went there to get an inspection and they charged me $47 saying that my window tint in my car was…read moreover the limit. I tried to complain but it was the assistant manager that told me that. I should have drove off but I didn't know where else to go here in Andrews. I have since talked to the tax office and the police about it and I WILL NEVER GIVE THEN MY BUSINESS AGAIN!! I tell anyone that ever asks about a place to go get any oil service to AVIOD this place. If o could rate less than a one star I would

Price quoted on the phone doubled when I was in the bay. They did not check my fluid levels or tire…read morepressure. My washer fluid was completely empty. Never , ever using you again.

Fast response time and great job. Couldn't ask for more. Would recommend. They sent someone to…read morereplace my tire in a heartbeat

Amazing service ! They came all the way to Monahans from Midland and did a great job!read more

Chance was super helpful when I called! I drove over and they were able to get my problem fixed and…read moreI was back on road! Fast Courteous and efficient. I definitely will be buying my next vehicle from them .