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    Valley Obstetrics & Gynecology-Af Grp

    Valley Obstetrics & Gynecology-Af Grp

    (34 reviews)

    I had to come here for a colposcopy recently. My experience scheduling was frustrating as they told…read moreme they only do them in the last Monday of the month which resulted in my not getting an appointment until 1.5 months later. I checked in at this location 5 min before my scheduled appointment. The girl made me wait until ate finished some paperwork. She asked me 3 times what my name was and then told me I needed to pay a bill which I hadn't received yet. I asked her if she could print it out and apparently they can't. Fine. Anyway, she told me I was checked in and that I'd be called back when they were ready. Many many women had come in after me and been called back within a minute or two. I tried to be patient but at about 19 min of waiting I was just about to get up and inquire as I was in a bit of a rush and they called my name. The girl who checked me in reportedly actually didn't do that, and they asked me why I didn't check in. I explained I did and to whom I did and they were a bit shocked. A nurse took me back took my blood pressure which was high due to stress and worrying if I'd be out on time to pick up my daughter from summer camp. She notified by that the NP was still working with her 12:40 patient. I explained situation and asked if I should reschedule. NP Kelli Parker just walked out of her last appointment and this nurse explained what was happening. We spoke for a second and she was kind enough to rush me into the procedure room and immediately get started! She literally is the 4 stars for this review! She was so sweet, professional, funny and helped me get out quickly to get to my daughter. She was explanatory and quick and even when I gasped at some pain she apologized. When asking her why they only do the procedures once a month she quickly notified me that she gets anyone and everyone whenever she can (including her lunch break) and told me not to hesitate next time to tell them I couldn't wait. I had a male intern watching which was awkward but I was stressed out so I didn't care too much as I just wanted to get it over with. Thanks Kelli for your amazing and kind service! Office was clean and easy to find.

    The providers are great, but the organization is terrible. I have waited 30+ minutes on hold only…read moreto be sent to voicemail immediately after multiple times, had them bill my wrong insurance after telling the receptionist my insurance had changed and providing new info, and most recently called concerned about a possible miscarriage. My call was immediately forwarded to voicemail/told to text. I texted the number provided, was told a nurse would speak to me soon and never received any contact from a nurse. I am not one to leave a negative review but this is the last straw for me and I would hate for someone else to go through the same thing.

    Andrew Thomas - obgyn - Updated May 2026

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