Edit:: I'm still not thrilled with this office staff and Intermountain Healthcare in general, but I…read morehad to come back and write about Dr. Thomas because he really is amazing and quite possibly saved my son's life when he had the cord wrapped around his neck during delivery. He was always thoughtful and always made me feel like my thoughts and feelings were valid. He never rushed through an appointment or told me how to do things with my pregnancy. He was very personable, came in on a Saturday to induce me, and he even brought me a gift (a really cute car seat/nursing cover) after I delivered. If we decide to have a fourth baby, I will look forward to delivering with Dr. Thomas again. I'm pregnant with my third baby, so this isn't my first rodeo. We just moved to Utah a couple months ago and I was really specific with what kind of OB I was looking for: attentive, personable, someone who answers all my questions but also let's me run my own pregnancy the way I want to. I didn't get to meet dr. Thomas on my first visit, which I thought was kind of an impersonal approach to pregnancy. They just had me some in for lab work/a physical. How their practice is spread out is pretty confusing. My first visit, I was on the second floor. The lab is on the third. And my subsequent visits have been on the third floor. There wasn't hardly any direction on my first visits and it left me a little frustrated. And then there's the office staff... I had both of my little kids with my on my first visit. They have a small play area (with no toys) in their waiting area, and my kids are pretty well behaved, but I just got the vibe that they weren't welcome there. We do a Medishare, so we are technically cash patients. My previous OBs office thought this was great because it means they don't have to deal with insurance; but this office makes me feel like I'm an inconvenience every single time I come in. "Sooo you know you have to pay by 36 weeks right..." (yes I am very aware and only 16 weeks. You have my social and my address; if I don't pay it by the time it's due, then by all means, come after me.) "soooo you don't want to make any payments...?" (No, the whole bill will be paid in entirety next month, I've already cleared it with billing.) "soooo you know that you have to pay the ultrasound up front...no, we can't give you a bill before hand...sorry." And then they told me I can't bring my baby into the ultrasound, which I've never heard before and is really inconvenient because now i have to get a babysitter so my husband can come with me. So I haven't had the best experience with them. And then there's the issue with the pencils for the urine sample. Every time I've gone in, their pencils are broken and they just have little remnant pieces they expect you to pick up and use? I've told them several times, they don't even get up to look and replace them. How hard is it to just get a sharpie??? No one wants to use a half inch pencil piece to write their name all wonky on the plastic cup. The medical assistant is very nice and warm and personable and Dr. Thomas seems nice and thorough. I like him as a doctor and am looking forward to delivering with him, but I don't look forward to my office visits just because his front desk staff isn't welcoming and is super condescending.

Dr. Thomas was very knowledgable, intelligent, and immediately put me at ease as a professional as…read morewell as his kind and friendly demeanor. He truly listened and cared to help with any issues even outside of his practice. Highly recommend Dr. Thomas!

Dr Young is amazing. He helped my friend pinpoint the problems of her infertility and helped direct…read moreher to the help she needed after years of trying to conceive. I went to him based off her recommendation. When I got pregnant I was so excited for our 10 week appointment. We were shocked to learn there was no heartbeat. Dr Young was so caring and empathetic, assuring me that I did nothing wrong and that sometimes miscarriages just happen. He truly could not have had better bedside manner and offered to let us leave through the back when we were ready so that we didn't have to walk through the waiting room of happy expectant moms. He then performed a D&C on me to complete the miscarriage and was so kind throughout the whole process. Fast forward a year later I got pregnant again and he was so kind of helpful throughout the entire pregnancy, always making me feel comfortable and capable. He came to deliver my baby even though he wasn't on call and he does that for all his patients. We now live 30 minutes from his office but I am pregnant again and happily making the drive to continue my care with Dr Young because he truly is the best!

I saw Charlie and holy cow... she's amazing. She made me feel comfortable, explained everything,…read moreand I never once felt rushed or unheard. I would highly recommend Charlie!

I had to come here for a colposcopy recently. My experience scheduling was frustrating as they told…read moreme they only do them in the last Monday of the month which resulted in my not getting an appointment until 1.5 months later. I checked in at this location 5 min before my scheduled appointment. The girl made me wait until ate finished some paperwork. She asked me 3 times what my name was and then told me I needed to pay a bill which I hadn't received yet. I asked her if she could print it out and apparently they can't. Fine. Anyway, she told me I was checked in and that I'd be called back when they were ready. Many many women had come in after me and been called back within a minute or two. I tried to be patient but at about 19 min of waiting I was just about to get up and inquire as I was in a bit of a rush and they called my name. The girl who checked me in reportedly actually didn't do that, and they asked me why I didn't check in. I explained I did and to whom I did and they were a bit shocked. A nurse took me back took my blood pressure which was high due to stress and worrying if I'd be out on time to pick up my daughter from summer camp. She notified by that the NP was still working with her 12:40 patient. I explained situation and asked if I should reschedule. NP Kelli Parker just walked out of her last appointment and this nurse explained what was happening. We spoke for a second and she was kind enough to rush me into the procedure room and immediately get started! She literally is the 4 stars for this review! She was so sweet, professional, funny and helped me get out quickly to get to my daughter. She was explanatory and quick and even when I gasped at some pain she apologized. When asking her why they only do the procedures once a month she quickly notified me that she gets anyone and everyone whenever she can (including her lunch break) and told me not to hesitate next time to tell them I couldn't wait. I had a male intern watching which was awkward but I was stressed out so I didn't care too much as I just wanted to get it over with. Thanks Kelli for your amazing and kind service! Office was clean and easy to find.

The providers are great, but the organization is terrible. I have waited 30+ minutes on hold only…read moreto be sent to voicemail immediately after multiple times, had them bill my wrong insurance after telling the receptionist my insurance had changed and providing new info, and most recently called concerned about a possible miscarriage. My call was immediately forwarded to voicemail/told to text. I texted the number provided, was told a nurse would speak to me soon and never received any contact from a nurse. I am not one to leave a negative review but this is the last straw for me and I would hate for someone else to go through the same thing.

I went in today for my appointment i made three weeks ago online, and when i get there they tell me…read morei don't have an appointment and they've been having issues with booking appointments online. I asked her if there anyway i could still be seen and they told me no. i just want to find an OB that has good patient care and good front desk!

I loved the care and concern I receive from every staff member and doctor I have worked with here…read moreover the years. They have my health and comfort at the forefront of their minds. So glad I have a gynecologist I can trust.

Dr. Jones is fantastic. He was very personable and present throughout my whole pregnancy. He took…read morethe time to answer all of my Husband and my questions and never made us feel like a number. With delivery, I knew we were going to be doing our second C-Section. My first C-Section done by a different physician at a different practice. The recovery following this C-Section was so much smoother. I highly recommend Dr. Jones

When in person, they're great. They answer your questions and really care about your overall health…read moreand mental wellbeing. However, they are pretty bad with their reception of calls and their response to medical questions. I had an issue that was ongoing and very scary for me. It was due to a birth control and I wanted answers about what I needed to do and if a different birth control would be better. The phone reception is awful and takes forever to get a hold of anyone. Then I was told several times my doctor or a nurse was going to call me back and I never got a call. This kind of back and forth went on for a week (after I was already experience this issue for 2 weeks). I don't like being treated like I don't matter and like my medical questions are just going to get pushed to the side. I really thought this would be my gyno for years to come but I may rethink that now.

If you have to have an accident with a butter knife, these guys will fix you up! Doctor did a great…read morejob despite coming off an all day shift. Go to American Fork if you want a great burger, otherwise the experience was as good as can be expected!

The Women's Center has been great to work with throughout my wife's pregnancy. The staff is…read morecompassionate and friendly, and do everything possible to make sure you're comfortable and understand what's going on. They offer classes in house for breastfeeding and labor and delivery, and you can stop in for a tour anytime. Love that their facility is secured, no unwanted visitors can enter the Women's Center. The rooms inside are spacious and have every amenity imaginable. They're great. I would recommend delivering here to anyone.

The Customer service lady was terrible. She was so rude and not helpful at all. Just told us to…read morecall out insurance over and over again. We had already done that and just needed more information. Good luck! You need someone who cares to help people on the phones. Ridiculous customer service experience

I had a wonderful visit...... Absolutely 5 stars for this…read moreplace This was my first ever visit to Planned Parenthood I came in for an abortion consultation Scheduling (via their helpline phone number) was easy. I was able to get an appointment scheduled within 5 days. I showed up early for my appointment, and they were able to immediately see me. I was in and out in 40 minutes. As an FYI to others- This Orem location does not do in clinic abortion procedures, nor do they offer you the abortion pill---- the Orem location only does the one hour abortion consult (for $30), then they schedule the actual procedure for the SLC Metro clinic Very clean VERY nice staff and doctors Very safe environment I would highly recommend this location!! No clue what the bad reviews are talking about....... A very nice doctors office

I didn't really like pediatricians but after walking in to helix springs I felt soo much peace…read more they gave me soo much peace of mind and offered to help with my babies care beyond what they were required. also looked into my wellbeing