Great service, customer service, patient care,overall high standard…read more I really comfortable to come to this place, every one friendly. Family Medicine Internal Medicine Injury Care Nephrology Orthopedic Womens Health Neurology Dizziness Clinic Psychiatry Podiatry Weight Loss Clinic Coumadin Clinic Allergy Clinic Walk-in Clinic Workman Comp Cases Because good care little bit hard to get appointments, but it worth. You can not wait? Walk in!!

I had a very disappointing experience with Bio Family Clinic. The staff was rude and…read moreunprofessional, and I felt like some employees did not enjoy their job or care about providing good customer service. Patients should be treated with respect, but that was not my experience. I hope management addresses these issues and improves the way patients are treated.

He is great. Usually neurologists are a little socially challenged but Dr. Jacobo isn't like that…read moreat all. He is sweet, kind, sincere, he takes a great deal of time with you. I have been going to him for a couple of years now for Multiple Sclerosis and I have nothing but positive things to say about him. He is thorough in his exams, he takes the time to listen, he's not like most doctors out there. He has picked up on issues my primary care doctor overlooked and addressed them. His staff are sweet, you can tell they are hand picked. Things are done quickly, they are organized, efficient, polite, and considerate. If you need a neurologist, he's your pick. I don't like most doctors, I adore this man. If I could give he and his entire staff 20 stars, I would.

Customer service is terrible. After trying for weeks to reach someone by phone / portal, my mom had…read moreto coordinate a driver to take her to the doctor's office so she could reschedule an appt in person. When we got there, she was told to sign in and wait. I don't know if their phone system is broken or if they just choose not to answer. Either way it's unacceptable.

I would like to express my concern regarding the level of customer service provided by the front…read moredesk staff. I spent over a day and a half attempting to reach the office by phone to verify an appointment that I had been waiting months for, but was unable to get through to anyone. As a result, I had to visit in person, which caused an unnecessary loss of both time and money. While speaking with front desk personnel about rescheduling, rescheduled was made for an additional four months more. I attempted to call the office phone line and noticed that calls were indeed coming through; however, the phone volume appeared to be turned down, and incoming calls were not being addressed. This experience was very disappointing and reflects a lack of professionalism. Phone lines are an essential part of serving patients, and calls should be handled promptly and appropriately.

This office cancels appointment because you do not complete the registrations form out online when…read moreI was not told this had to be done. I have been in pain for a while, and it seems like they do not care. They do not even call you to let you know what is going on in person.

I was in pain due to arthritis in my knee. Dr.Henderson asked me pertinent questions and listened…read moreto my concerns. I was impressed with his professional and yet personable communication. The office was efficient and friendly. I am relieved to have found this superb medical care here in Yuma!

Our family cannot thank the staff at Onvida Health enough for the exceptional care they provided to…read moremy brother. Everyone treated him with kindness, compassion, and dignity, and it gave our family tremendous peace of mind knowing he was in such caring hands. We especially want to recognize Director Lisa for taking the time to personally make rounds and check on patients. Her leadership, compassion, and genuine concern for each patient were evident, and it made a lasting impression on our family. A heartfelt thank you to nurses Klarissa, Yesenia, and our wonderful night nurse, Maddy, whose kindness, compassion, and attentive care meant so much to our family. We also want to recognize nursing assistants Julie, Bree, and Victoria, occupational therapist Gabby, and physical therapist Julia. Every one of you went above and beyond to make sure my brother was comfortable, safe, and cared for. We would also like to extend our sincere appreciation to the entire Tower A, 3rd Floor team. Every person we encountered--nurses, nursing assistants, therapists, housekeeping, dietary staff, and everyone working behind the scenes--treated my brother with respect, patience, and genuine compassion. It truly takes a team to provide such outstanding care, and each of you played a part in making a difficult time easier for our family. Because my brother has a mild intellectual disability, it means so much to us that he was treated with dignity, patience, and understanding. Knowing he was surrounded by people who truly cared gave our family tremendous comfort and peace of mind. Thank you to everyone at Onvida Health for your dedication and compassion. You cared not only for our brother but also for our entire family. We will never forget the exceptional care and kindness shown by the Tower A, 3rd Floor team. You are all deeply appreciated.

This is a tough one. Most (not all) of the actual providers are okay to great, but the company is…read moremercenary and has inappropriate clerical and front office staff training. Mercenary: Two charges and two copays for a (not at the hospital) visit to see one provider for one service. Maybe its legal, but its certainly morally ambiguous. Poor Training: Unable to schedule follow up visit at time of current visit. Have to call back in a month. More Poor Training: Tried to schedule a different service and was handed a number to call somebody else for an insurance company we don't even have. Then I realized they were looking at somebody else's account. Instead of apologizing and trying to get things straight they just seemed to want to get us out of the office as fast as possible. Saying they would check with our insurance and call us. It's not covered by the insurance I was willing to pay out of pocket, but they never even let it get to that point. My mom needs hearing aids. I'm willing to pay in cash with $100 bills if need be, but Onvida's ENT clinic on Avenue B just wanted to get rid of us. Generally, Dr Patrick Ford is a great provider there, but he could stand to know a little more about the other directly related services within the clinic. I'd give Dr Ford 4 stars, but Onvida as an organization would get just 1. Given that the cost of Onvida (a community non-profit medical organization) is among the most expensive in the country, my experience today taking my mom to see the doctor was very disappointing. I went with my mom today with every intent of doing whatever was necessary to get her hearing aids going, and left feeling like Onvida doesn't want our business at any price. It was pretty terrible.

Dr. jon has been great treating my mother for her injuries. she had a slip and fall and has been…read morevery attentive at her well being. and keeps good communication with us. his assistants maritza and leslie are very nice and very helpful as well too.

Dr. Franks does not handle issues in a professional manner. I can not speak on behalf of his…read moremedical bedside manner but in regards to working with other colleagues and offices He is very demanding and disrespectful when he is addressed with any type of encounter.

I really, really like all the services they provide. From the receptionist to the actual doctors,…read morethey are wonderful! Every location that worked with me has been a joy. They are attentive, respectful, mindful, thorough, and consistent. The psychiatrist I saw was willing to listen to my mental problems and I think June the therapist was a very sweet lady there to just listen which I can always appreciate. I really like the dentist I see. She and the assistants make me feel comfortable and they seem non judgemental. I have the nastiest teeth for a 32 year old. Tsk tsk on me. The substance abuse counselor, Mr. Felix was such a breath of fresh air. He went at my pace and we set realistic goals for my road to recovery. I will always choose their services over anyone else's except I'm in a program which means I have to see my program's psychiatrist only. Very good people and professional :)

I can't say ANYTHING negative about this place. I'm a white woman who needed lots of help with…read moreeverything and Chinatown was there for me at my lowest. Leo, Alvin, Jordyn in BH and the Dental Department have exceeded my expectations with the kindness and care they extend to myself...and I know for sure other patients. I will forever be grateful for finding this gem of a place. It's difficult to find good care and this is exceptional.