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    Andrea's Fuzz Therapy

    5.0 (1 review)
    Open • 7:30 am - 7:30 pm

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    1 year ago

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    Andrea S.

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    Pet Paradise Charlotte

    Pet Paradise Charlotte

    (78 reviews)

    We brought our pup here for a bath and he also received a free day of play as a new guest. The…read morestaff was absolutely amazing here and I got a fun tour of the facilities. I will say they have some nice areas and some areas that are a little outdated or need some deep cleaning, but overall it was fine. I loved their play areas, they were large and had many different options. I loved that they have a bone shaped communal doggie pool. Even though my baby hates water, it was so cute. They took good care of our pup and even sent us some amazing high quality photos of him being so cute and playing! It was a good experience overall.

    This is our 3rd and last time here. Everytime we book an additional service (bath or nail trim)…read morewhen we go to pick him up they still have not completed the additional service. We were told some kind of excuse about how the groomers make commission and the scheduling is terrible? - so it seems that they don't have any plans to actually make things better for their customers. Additionally we were told randomly today that there's a $20 fee for picking up after noon? We have never been charged that, didn't get told that even though our pickup was SCHEDULED for after noon and then didn't hear anyone in the lobby get charged that for the additional 20 minutes we had to wait for our dog while he got his nails trimmed since they waited to start until we got there. UPDATE: He has now been diagnosed with Kennel Cough

    Laurel Oak Farm Dog Kennel - Cool, summer cut

    Laurel Oak Farm Dog Kennel

    (12 reviews)

    Steele Creek

    This is the kind of review I almost don't want to write because I don't want others to find out how…read moreawesome Laurel Oak is. But, alas, I cannot be that greedy. And this place deserves the praise! We'd previously taken our dog to one of the many other boarding facilities in this area and always been disappointed in the fact that (1) he wouldn't get any exercise because he's not the kind of dog to play with other dogs, he's the kind of dog who wants to walk with humans and (2) he'd always come home smelling HORRIBLE, even if the other boarding places had claimed to have bathed him. Then we found Laurel Oak, and we haven't looked back! We love that our pup gets two walks a day here, plus hours and hours of supervised play time. We love the Facebook posts showing that he's doing okay and "making friends". ;) And we love that when they say he is getting a bath, we can actually tell that he got a bath! This place is not really convenient to our home at all, but we keep going there again and again because we are so happy with the service and attention our dog gets. That alone is a testament to how great this place is.

    I had an appointment to bring in my dog to be evaluated for a daycare spot, but before I brought…read moreher in, I spoke with the general manager on the phone to ask about the other Yelp review that stated they use electronic bark collars. She said they no longer use them after they had an incident regarding one, but they allow owners to bring their dogs in already wearing them. I asked about the wording of the waiver owners are required to sign, specifically asking if it had been revised so that it no longer required owners to legally consent to allowing the company to put bark collars on their dogs. She was evasive, stating she hadn't looked at the contract lately, wasn't sure if it had been revised, it was not going to be revised for the next few weeks at least, etc. I said, "Well, if you're not going to put bark collars on the dogs, then there is absolutely no reason why the company would need to keep that part in the contract, right?" She had no answer for that, other than saying "It's for owners who bring their dogs in with the bark collar already on, but we do not provide them." I said, "Well, how is it worded? Does it talk about the owner providing the bark collar, or does it require the owner to give consent for the company to put a bark collar on? Those are two very different things." She could not - or would not - answer that question. I asked her to get a copy of the contract, look at it, and read me the relevant part so we could just get clear on what the waiver actually stated. She said it was available online, but only after I signed up and signed in as a client and gave them all my information. I said, "You can't take 2 minutes to just read me the relevant part without making me go through all that?" She could not. She was busy; she had better things to do than provide minimal customer service on an important issue. Clearly, she had something to hide. My guess is that at this time the contract has not been revised and it still requires owners to legally consent to the company putting bark collars on their dogs. I'm not okay with that. I canceled my appointment. They didn't want my business enough to bother answering a simple yet important question, and I don't want to give my business to a company who requires owners to legally consent to authorizing the company to do what I view as torturing dogs, and tries to hide what they're doing. If you want humane, compassionate care for your furbaby with an above-board, honest and trustworthy company, look elsewhere. There are lots of better options.

    Andrea's Fuzz Therapy - petboarding - Updated September 2026

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