I've been coming to see Dr. Mike and the team at Andover Cosmetic Dental Group for several years…read morenow, and they haven't disappointed me yet. Everyone is friendly and professional, with timely service that is gentle and thorough. I consider my dental appointments part of my spa treatments. They're that good!

Confirmed my appointment 1 week before, get all the way there day of and the receptionist cancelled…read moremy appointment for no apparent reason days prior and neglected to let me (THE CUSTOMER) know. They were unable to reschedule me till SEPTEMBER or provide any reason or context as to why the appointment was cancelled in the first place. Very disappointed in the desk service.

My family and I have all been patients at Dentistry by Design for several years. However, in the…read morelast year or so we've had several concerning experiences there and recently decided to leave the practice. The administrative side of the practice has been very difficult to deal with over the last few months -- calls aren't returned, there's confusion over bills and appointments, and the employees at the desk often seem confused and overwhelmed. They've had some turnover in their dental staff, from hygienists to dentists, and lost some really great employees. The newer employees lack the compassion and warmth of the prior staff members. They've also become very aggressive about asking for reviews and pushing patients to provide positive reviews, which really felt unethical to me.

I would never ever go here again, and I do not recommend to anyone. Rebekah talks to you extremely…read morerudely, they do not care what you have to say, they are always right. They will not work with you or your insurance if you are having any problems. They basically say "tough, deal with your insurance and payments yourself". Please do not go here.

This was my first visit with Dr. McCarthy and honestly my first visit with a dentist in over 5…read moreyears. I had a completely enjoyable time and how many people say that about going to the dentist ?. Mary Anne, Jenna, and Dr. McCarthy were all super nice, informative and helpful. Thankfully I didn't have many issues even though it had been a while since going to the dentist, but I will definitely go back for regular cleanings and when other issues need to be fixed. I didn't get oversold on anything either, which is important to me as my last dentist was too much in that area. Thank you for making my first encounter so pleasant.

Excellent in EVERY way!…read more Yesterday, I fractured my front tooth. I called Dr. McCarthy's office and was offered an 8:15am appointment today. I live about 10 minutes away from the office, so I left with time to spare. I did not realize that I would encounter a detour that resulted in me being 20 minutes late for my appointment. I called ahead to alert the office and received a warm greeting; "That is fine, I will let the doctor know." I went to the appointment and I no more than sat in my chair when I was called back. As I walked to the treatment room, several employees said hello and called me by name. (Grant it I'm not a frequent flyer at the office, I normally show up every six months.) I sat in the chair and within a minute Dr. McCarthy came in with a smile to say hello and asked how my husband was doing. (My husband is also a patient.) Dr. McCarthy went straight to the procedure and within 15 minutes, I was finished. He explained what he had done and what to expect, but he also went on to say that we have patched the tooth before and we may want to consider a more long term solution. He offered to go ahead with impressions so if I decided to move forward with the long term solution, I would not have to come back to the office. As I was leaving, his wife (who is also a dentist at the practice) yelled goodbye down the hallway and called me by name. From start to finish, I felt that I was part of a family. They made me feel welcome, no matter if I was late for the appointment. Everyone from start to finish made me feel that I was the most important part of their day. Every office should strive for this type of customer service. I have nothing but great things to say this office and highly recommend them.

Long Time Patient, Big Time Smile…read more I have been a patient of Dr. Sirakian for more than 20 years, and can honestly say I wouldn't go anywhere else for any care related to my teeth. I drive more than an hour to get to his office, and consider the time well spent for the perfect care and attention I receive. I first met Dr. Sirakian when he was a graduate student at the Harvard School of Dental Medicine in Boston around 1991. I was one of the lucky ones to be treated by Dr. Sirakian, he just happened to be available to take on my major dental project. My dental care had been nonexistent for many years, and I made poor decisions when I was in college that required extensive repair and treatment. Dr. Sirakian was studying prosthodontics as a graduate student, and he was determined to give me a brilliant smile by the time I got married the following year. It seems like I had more than 20 appointments, and during those times I had ample opportunity to observe Dr. Sirakian firsthand, both with me and his colleagues. I also observed the regard and professional respect they showed him. I know him to be meticulous about his work; he clearly had a vision of what he wanted as a result, and did not hesitate to re-do molds, impressions, color matching and things like that until he was thoroughly satisfied. I knew if he was satisfied, I would be ecstatic! Dr. Sirakian is always kind and patient, but he epitomizes the ideal professional in other ways too. He explains what he is doing, and why it might be necessary; he provides options and advice, and always has time for me as a patient. I never feel rushed or uninformed, and feel that he is accessible to me. The work he did back then has lasted more than 25 years. During this time wherever his practice went, my family and I followed. I am now having additional prosthodontic work done in light of today's dental advances, and am impressed all over again. Dr. Sirakian's staff are equally pleasant to work with, and it is easy to see that they enjoy their work together, and work well as a team. I highly recommend this practice!

He did bridge for my sister that was perfect match! Expensive but top shelf! Very high class place…read moreand asst Robin is great too! I got free consult for my smile that needs help and will be getting back there soon I hope!

The dental group at Andover Dental Care are super professional. I have been a patient with this…read moregroup for 16 years. They take the time to focus on my personal needs as well as my hesitations by explaining the process as we go along. Cathy the dental hygienist is amazingly gentle during cleanings. All my fears and hesitations fade away. She does a beautiful job! I'm thankful to have found Dr. McQuade and his group. They are a top notch choice. You will be pleased selecting their services. -Maryann

From the owner: Meet the DoctorDr. Charles F. McQuadeAs your dentist you can rest assured that you'll receive the…read morepersonalized attention you deserve. I want to earn your trust. I will listen to your needs and answer all your questions. Plus, you'll receive a complete and thorough examination, including oral cancer and gum disease examinations, at no additional charge. We use only the highest quality of materials, and have state-of-the-art equipment. I am committed to continuing education so I can provide you and your family with the most advanced level of care.Credentials and Membershipsbr Master of the Academy of General Dentistrybr Master of American Dental Implant Associationbr United States Navy Reservesbr American Dental Associationbr Academy of General Dentistrybr Massachusetts Dental Societybr New England Master's Study Clubbr American Dental Implant Associationbr American Academy of Implant Dentistrybr Former Clinical Instructor at Tufts Dental School

Went to the downtown boston location. Great experience with Dr Abrass. He was gentle and kind for…read moremy root canal. He knew I was nervous but was a nice and calming presence, and did whatever he could to make sure I was comfortable during the procedure. Believe it or not it was pretty quick and painless. Hopefully I never need another root canal, but if I do, I'd go back here in a heartbeat. The office is clean and neat, and the office administrator Jessica is fantastic - so friendly and nice to walk into and very helpful on the phone.

I called Micro Endontics while in extreme pain and needing to get something done as soon as…read morepossible. They were able to get me in the following morning. The rapid response was very very appreciated. During the entire procedure Dr. Kai emphasized that my comfort was one of her biggest concerns. This is truly refreshing, especially when you feel like an experience (root canal) is going to be just the opposite. I read a previous review that mentioned the word kindness, I think this describes the experience perfectly. They truly care, to the point where the doctor personally called me later that day to ensure that I was doing okay. While I hope I don't have to go back, if I do I know I'm in great hands and will not look anywhere else.

Unprofessional office staff. Was told my family dental insurance was in their dental network and…read morethey made an appointment that was 30 days out. I told her to call me if anything was to open up earlier. Got an email that showed the appointment was at the end of March at 8am. Called yesterday to get an afternoon appointment was told I could come in 20 days earlier in the afternoon. Although they should have called me, I was glad I checked. The appointment was changed for this Monday in the afternoon. I was called today and informed that my dental insurance is not in their network and I would be required to pay out of pocket for my teeth cleaning although I have dental insurance for teeth cleaning for me and my family. Needless to say the appointment was cancelled because if this is how Dr. Howell and Dr. Thomas run their front office, there is no way I am going to let them provide any dental services to me or my family. While we are at it, Andover traffic is getting real bad in the afternoons and there is at least one lane closed on Butler road everyday. Today there are two lanes closed, one in each direction and traffic is worse than normal. Have you noticed how bad the parking lot is at the dentist office. You had better have a smart car or something smaller to park at Andover Family Dental.

My family and I have been going to Dr. Sharma for all their dental work for more than a decade. My…read morechildren are now young adults and don't live nearby but they try to make their appts with her office whenever they are in town. I highly recommend her and her staff. She's a great dentist and also a wonderful person.

I have been going to Dr. Yoon for dental services for years and I trust his judgment. He has the…read moreexpertise and great manners and knows his dentistry to the highest degree. His girls are pleasant and the best. I highly recommend him to anyone who is looking for the best in Merrimack Valley.

When I first visited this dentist, I was VERY clear that I had dental fear due to a lifetime of…read moreprior experiences that were traumatizing. He was great. I didn't go back for a few years but on my last visit, I found him patronizing, condescending and he treated me like I was irrationally scared. Sure, I have a silly fear of dental tools etc, but I don't need to feel worse because the dentist can't empathize. He was annoyed that I was jumpy and scared. I was shaking, sweating and ended up quietly crying. The hygienist was wonderful. Might go back for another cleaning but probably going to find a new dentist. Some dentists just 'get it'. Others act like it's a task to deal with you.

I hadn't been to the dentist in almost 10 years, due to past bad experiences. I had to have a root…read morecanal filling replaced and have my gums scraped. Dr. Murphy and Kristin, the hygienist, were absolutely wonderful. They were so nice, and so friendly. They explained everything they were doing and checked in with me constantly. I can't recommend enough!

I cannot recommend this practice enough. If you are on the verge of switching dentist or in search…read moreof a new dentist. I would 100% recommend this place. As someone who has had poor experiences at past dental practices, I can honestly say that this was a 10 out of 10 experience. From the moment I walked into the office I felt comfortable. Every staff I encountered was pleasant and super friendly. The hygienist who worked with me was incredible and extremely patient. She answered every single question I had without any judgment and provided me so much insight. I am so glad I found this place!

Great family dentistry. My whole family using them for over 10 years and had extensive work done…read moreincluding crowns and veneers, along with the routine stuff. One time I had a crown made right in front of me with this fancy machine and didn't have to wait the normal two weeks with temps. Very nice. Everyone is super friendly (staff, dentists, and hygienists) and the office setup is spectacular. It's a thoroughly modern, bright, clean office in an old mill building that has huge windows you look out from the dentist chair. No claustrophobia here!