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    Anderson Dental

    1.0 (1 review)
    Open 7:00 am - 5:00 pm

    Services - Anderson Dental

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

    Teeth cleaning

    Anderson Dental Photos

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    6 years ago

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    Crow Valley Dental Care

    Crow Valley Dental Care

    3.4(7 reviews)
    3.2 mi

    I always feel welcomed here. The hygienists and the receptionists are all super nice and lowkey do…read moretheir thing. They also treat you like a human. I get text messages telling me I can come in early if they have openings which is super cool lol. Brandie S. is just mad she doesn't have teeth. ... Or a brain

    Patient be aware. Don't be fooled by the good reviews. This office actively campaigns for people to…read morepost good reviews. I have worked in the healthcare industry for over 30 years. I am extremely disappointed in the customer service of this dental office. I had numerous issues over the course of the one year I went there before switching. Dr. Malloy seemed caring and compassionate but his support staff were rude and unprofessional. I'm going to try and summarize without writing a book: 1. 1st appt insurance estimate for crown and night guard (I showed Dr Malloy at picture and he said he could make me the same one). I told hygienist I do not do fluoride when she asked me. No Fluoride was applied to my teeth. 2. One month later temp crown applied by dental assistant. She was inexperienced and made it too thin. I expressed my concerns during visit but she was confident she did it correctly. Front office staff told me I owed entire amount for crown and insisted I pay it that day ($1000ish). When I questioned it told me I reached my max insurance benefit. Explained that was impossible, was told I had to pay full amount. Would not investigate further and told me if I had an issue to call my dental insurance company. I called immediately and they confirmed the dental office made a mistake and they hadn't ran it through my insurance. I received a voicemail the next day from the dental office saying they had a glitch in their system and I would be credited but No apology for the mistake. 3. Temp crown crumbled after 12 hours and I wasn't even eating or chewing. 4. Had to go back for 2nd temp crown. This time the young dental hygienist had a more seasoned lady help her. 5. Also at the one month crown appt I was fitted for a night guard. 6. Night guard came in 4-6 weeks later, it was the wrong one. 7. Had to comeback to be re-scanned for the correct one. Waited another 4-6 weeks and this one was incorrect. 8. Received a voicemail from them saying that Dr. Malloy wants to make it right so they are not going to charge me for the night guard. 9. Went in a 3rd time to be re-scanned for the correct night guard and they credited me the $375 I had originally paid. 10. Waited 6-8 weeks, finally contacted them. Yep, night guard was in. When I went to pick it up the receptionist at the front told me I owed them $375. Mind you this is the same lady who I had the encounter with about the crown. Explained to her that it was supposed to be free. She left her desk went in back then came back and told me this night guard was way more expensive then the original one I was quoted for so I owe them. I asked how much more and she couldn't tell me. Then said are you ready to run your credit card. I paid it. 11. It was time for my second 6 month cleaning. The hygienist called me on Monday and asked if I could come on Tuesday instead of Thursday because her mom was having surgery. Okay I felt terrible but I couldn't change my schedule. It's highly unprofessional for her to call me and ask me that. If she needed the day off then they should have rescheduled me or moved me to another person. Her not being there for her mom's surgery shouldn't have been on my shoulders. 12. Went for my cleaning. It was very awkward. She ended up putting fluoride on my teeth without asking me and I was unaware of her doing this. She then proceeded to walk me up to the front and tell the same receptionist I owed for fluoride. It was $30ish and yes I paid it. At the point I was so over that place, it wasn't worth even saying anything. Needless to say I switched dentist. I am so glad I did. I know Crow Valley reads and responds to these so I surely hope you make some major changes in your customer service. Your front office people are the face of your business. They are the 1st and last person a customers sees. I was a paying customer and should have been treated with kindness and compassion. Everyone makes mistakes, it's how you handle them that makes all the difference! Start showing you value your customers!

    Anderson Dental - generaldentistry - Updated May 2026

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