*Very Thorough!…read more *Extremely Knowledgeable! *Explains Everything! *Excellent Care! *She is Phenomenal!

I don't normally leave reviews but this situation is so messed up. I had a tooth that needed a…read morecrown asap but I wanted someone more knowledgeable to look at the issues with my jaw and do it instead of the type of dental chains that had messed up the crowns on my other molars resulting in teeth taking force they couldn't withstand. I cut apart these dentures that didn't fit to make 2 pieces that would support either side of my jaw because I could feel the teeth around missing ones shifting. The throbbing in my jaw kept from eating, drinking, and eventually sleeping. Finally I found someone who could say why and seemed like she could finally apply a better solution. I had another answer to go with the one that solved my 30 years of health problems earlier that same year. I forgot a rule I learned as a teenager. Never have too much hope. Not in a person. Not in a possible solution. If you lose too much hope at once you risk being unable to recover and keep trying again. I was dealing with a LOT. A sudden $40k extra loan due to my mom's actions. My sister flipping out I was complaining and eventually blocked me from her life. I had finally gotten someone to look at my spine after a fall I'd taken off a horse at 11, which my mom never took me to a doctor for. I could finally move, breathe, and I had a reason for anything I failed to accomplish that disappointed my mom, stepdad, sister... growing up. They estimated my functioning level was at 20% of normal when I started treatment. My family didn't care. My sister called it a sob story. I acquired an empty lot really cheap to try to start up a business on but the cheap part was knee deep poison ivy covering invasive honeysuckle bushes. With the sudden loss of funds I was clearing it with a push mower and mini chainsaw. As fall and then winter approached I started suffering brain fog and fatigue again. Not keeping track of time well. One of my myriad of diagnoses that might all go back to my spinal injury is fibromyalgia. In the middle of this I was waiting for Dr. Strasser's office to contact me as I was told they would when my scans were ready. I also decided I had no choice but to wait until insurance reset and get the crown on the damaged molar asap in Jan. Suddenly we receive in the mail that a bill is going to collections. We had no time to figure out how to pay it. They claim they called my husband's phone and left voice mails but he has an extra service that records everything and turns his voice to text. There is no record of anything. They claim they sent letters before that but I don't know where those went. Maybe they used the old address on my license instead for the rest and then someone else sent the last notice but I can't find out. With everything I was dealing with and my husband avoiding the stress of it we didn't get the situation cleared up quickly but we did pay the bill in full. Dr. Strasser did not even complete service of going over my scans. I didn't choose not to pay. I wasn't allowed to pay my bill. I was not informed of the bill. I was off fighting to get back the life I haven't been able to have while something completely unknown was happening to the future care I put everything on. The office staff seemed to have no issue with the mistakes and said they just wanted to confirm how long to make the appointment for. Then I'm told she won't see me again. No referral. No suggestion where else to go. No idea who else can deal with the unique issue of my jaw or even has the equipment to read those complex scans. Nowhere to fix the teeth actively being damaged. Nothing. Just dumped. Was I supposed to keep my dentist apprised of my life details? Am I responsible for whatever technical or human errors caused no correspondence to reach me? I don't know. I will never know because she won't even make an appointment to inform of anything. It's possible regular medical is needed to fix my jaw but that's in the scans and her knowledge I was suddenly denied without warning. I don't even know what type of doctor or dentists to call next. I am coming up with quick fixes modifying my 2 denture pieces and mouth guards to keep my teeth from getting worse until I can figure out what to do. I was abandoned when I most needed care. I am finally getting back out of brain fog and fatigue enough to try to figure out what to do about my uneven jaw and failing teeth. Of all the medical professionals that have let me down none have ever done such an extreme 180 when I was fighting to find ways to comply with instructions that didn't fit my needs like only drinking water when I am prone to electrolyte imbalances and fighting to get my husband to agree to keep paying for treatment there.

First time there. No one said hi, my name is ____. Had to wait 45 minutes and no one cared…read more After the cleaning the hygenist poured something in my mouth and started swabbing around I asked what it was and she said flouride. I never use flouride because it breaks my mouth out in blisters. Then they billed me for it. My insurance does not cover flouride and they know that. They should be required to ask before doing this.

This place is a complete joke when it comes to their billing or accounting department. They kept…read moresending me a bill stating "balance forward", that was it. I told them to send me the details of the bill they were forwarding. They then resent the same bill stating "balance forward", again no details whatsoever. When I didn't pay they sent me to collections. Never been sent to collections...they are going to hurt my credit score because THEY can't come up with a detailed bill!!

Before anyone had looked at my teeth, I was shown a video about the horrors of gum disease that was…read moreabout as subtle as "Red Asphalt," or whatever they show in driver's ed these days. Guess what the hygienist found during my intake exam? Early signs of gum disease. Then a saleslady came in and told me that she'd been on the phone with my insurance company, so I would only have to pay 50% of the cost to use lasers to kill bacteria in my gums. Only $1000 bucks out of pocket, which is nothing for peace of mind, right? I had already heard the saleslady give the same rap to someone in a nearby cubicle. He must have filled out his new patient form the same way I did--no interest in whiter straighter chompers. I had to ask the saleslady more than once to leave me alone and let me get my teeth cleaned. The two hours I spent at 21st Century Dental were an unholy collision of dentistry and high-pressure car sales. I will never go back.

Great staff and professional dental services!read more

Phone etiquette was great, made me feel like we'd be in good hands…read more Walking through the door was a completely different experience. Either I spoke to someone different on the phone or the receptionist hates dealing with people in person.

When the owner puts a comment under EACH PERSONAL REVIEW, I disagree that she's trying to make a…read morehorrible situation good ! In fact this forum is here to leave our opinion of our experience! Hey owner , send a email . You have one good review from all the locations! We will be contacting the VA about the care and scam for Veterans and their families! My husband is a disabled Veteran and the I was pretty much harassed upon trying to leave by Holly your office manager about ( CARE CREDIT ) when I wanted to discuss such a LARGE AMOUNT for a service i knew was way over priced and I was brought in under a scam about how , your business wants to help Veterans and their families! Horrible! Just plain HORRIBLE!