Thelen completed FOUR projects on my building totalling over $30,000. All bills were paid…read morepromptly. TWO of the projects were less than satisfactory. The mini split installation required almost $550 (out of my pocket) to local service contractors for modifactions over the next year to correct problems directly related to the Thelen installation. A zone heating modification never worked properly after a $2500 (paid) installation, Two Techs spent four hours reviewing the problem and stated that the system design was was incorrect. The system design was done by Thelen! I told this to the technitians. For this assesment I was billed $624! I refused to pay for this "trouble call" and told them so. The office/account manager then sent this bill to a collection agency. I documented all of the problems and expenses and provided it to the management who refused to discuss the issues until I paid the collection agency. Now I am dealing with a collection agency for a $624 bill after spending $30k here.

I had them replace the condenser for my air conditioning 2 summers ago. Later that summer, it…read morestarted freezing up. I had them out 5 times over the next year to try to fix it. All they did was make more problems and fix those. I paid Over $500 And the original problem was not fixed.

I have struggled with my propane fireplace for a few years. It had various issues that prevented…read moreme from using it the last year or so. Brian quickly diagnosed the problems and had the parts needed to repair it. He explained the issues and what he did to remedy the problems. He obviously knows his way around a gas fireplace! He was very neat and kept the work area clean. I have a clean, functioning fireplace with no issues for the first time in years - and at a fraction of the cost of a new one. I am very pleased with the entire experience and recommend him highly.

Brian did an excellent job replacing the thermocoupling assembly on our 40 year old propane…read morefireplace. He was in contact with us on his way to our cabin, on time, courteous, knowledgeable, and a great help in helping us understand the maintenance needs of our fireplace and wall heaters. He even took the time to empty out a horde of acorns from one of our dead wall units. He's coming back in the spring to replace it. He was also great at cleaning-up. I highly recommend him to service your HVAC needs.

Great response time, knowledgeable trustworthy and great people to work with. Our previous company…read moretold us we needed a new system which was only 9 years old. Lake Shore Heating and Cooling assessed the system, made adjustments and corrected issues created when the system was installed. The charge was so reasonable and they confirmed our system did not need to be replaced. I will never use any other company.

Lakeshore's service is top notch! Fast, efficient and professionalism at its best!! Peace of mind…read moreafter their visit.

We spent $21,000 on a new AC and renovated furnace 2 months ago and neither is working! I called…read morefor service and was told the Brainerd shop is out of business! No warning, just "we're so sorry!" So am I ! I'm not sure what my options are but it's 86 degrees and no AC and I'm plenty mad!

Spent $2,625 to get a new water handle, spout, shower head, and some pipe work. I have hot water…read moreeverywhere in my house except at the tub. This work was done on Friday (yesterday) and there is no technician on duty until Monday. I could have done it for much less but needed it repaired ASAP. Unless it is warranty service I will never use this company again. Expensive lesson learned. Consider your options carefully before making a call for their service.

Very professional, friendly, knowledgeable! Swapped out our old furnace in just a few hours and now…read morewe're sitting in a nice warm house again!

From the owner: Over 20 Years in the HVAC Trade and we specialize in Comfort and Efficiency Solutions. From forced…read moreair systems to hot water heating and ice melting systems, We have you covered. We offer Amana brand furnaces, air conditioners and air source heat pumps, Viessmann boilers and combination boiler/water heater systems and Daikin or Gree ductless air conditioner/air source heat pump mini split systems.

For me Custom Mechanical deserves a 5 star rating ! I have used them for 2 jobs, one at my home for…read morereplacing my hot water heater on the 2nd floor of my townhome in Plymouth, Mn. They recommended a tankless water heater because it was safer on the top level and 96% efficient ! Works amazing ! And one that involved installing a new furnace and an AC unit at our cabin in Nisswa, Mn. They were prepared, efficient, fast and clean. But the most important is their knowledge and experience. I believe they could tackle any job that comes their way ! I cant say enough and recommend them to anyone needing new utilities etc. Tough to find companies like this one ! Thanks, Reed Larson

From the owner: With over 36 years of experience in the Heating, Cooling and Ventilation industry, Custom…read moreMechanical operates with three core values at the forefront of every job- integrity, efficiency, and an unwavering standard for excellence. With nothing but five star reviews on Google, our customers back that statement wholeheartedly. Custom Mechanical is confident that they will deliver results and exceed your expectations and leave your mechanical room cleaner than they found it. We exclusively partner with the best in the industry to deliver ultimate comfort, efficiency, and reliability.

Our furnace quit working, and when I called JIBEC, they had a technician out to our house within 30…read moreminutes. Our technician, Logan, was exceptional. He was very friendly and efficient. He did a great job explaining both the issue and the fix with our furnace. The issue with the furnace was fixed very quickly. When I asked about paying, I was told that I would receive an invoice in the mail, which was very nice. We will definitely be using JIBEC again for our heating and cooling needs!

We had a routine maintenance check-up done on our furnace/air conditioner which is over 25 years…read moreold and on our splitter that was installed by JIBEC four years ago. Logan gave helpful advice, explained the services he was providing and gave us information on how we will need to proceed if/when the older system requires replacement. We would highly recommend them! They are our go-to service providers.