For you Arizonans and visitors alike who may not know, Monument Valley is temporarily closed due to…read moreCOVID-19. Therefore, it is not possible to tour the sacred site itself. Last June, this information was not as known as it is now, and given our long-standing plans to see Monument Valley, my fiancé booked a horseback tour hosted by Roy Black's Awesome Horse Tours. What has since ensued has been a fascinating exhibition of dishonesty that would be laughable if it wasn't such a waste of time. Read on:
| 7/4/20 tour booked on 6/26/20 |
It should have piqued our suspicions that Roy Black's website does not provide any means to cancel tours. It does, however, provide ample contact information -- phone numbers and email addresses -- which we deemed sufficient if a cancellation was necessary. On 6/26/20, two one-hour tours were booked for $155.40.
| 7/4/20 tour cancelled on 6/27/20 |
With more evidence supporting Monument Valley's apparent closure, we decided on 6/27/20 to cancel the tour that was booked on 6/26/20. My fiancé called Mr. Black and left a voicemail. She also left two emails on 6/27, explicitly declaring our intent to cancel the tour, but she did not receive replies for either. How curious. The next action was to contact the bank on the same day; a dispute was filed, and a temporary credit was issued.
| 9/1/20: Surely you're joking, Mr. Black! |
Per the bank, the temporary credit was reversed! While Mr. Black is a difficult gentleman to reach, the bank had no problem getting in touch with him. He explained that the $155.40 paid on 6/26/20 was nonrefundable given his 72-hour cancellation policy.
I'll give you, dear reader, a moment to reflect upon this fatuous remark.
For whomever would inconceivably need this to be explained, Mr. Black's claim would only be true if we cancelled on 7/1/20, 72 hours in advance of the 7/4/20 tour we booked. However, we did not do that because -- brace yourselves -- we read the cancellation policy. We cancelled a week in advance of the tour, honoring the policy and cordially informing a strangely-unavailable Mr. Black.
| Verdict |
So, what happens now? The photos attached to this review will be sent to the bank, another investigation will be launched, and, of course, we will be refunded. Mr. Black's dishonest report to the bank has only served to delay the correct outcome.
"Awesome Horse Tours", indeed. Would you like to know what's even more awesome? Honest business, a forthright website (e.g. "Monument Valley is closed, but we'll be glad to book tours when it reopens!"), and the literacy of one's own cancellation policy. As Roy Black has failed to deliver on all of these, I unequivocally do not recommend Roy Black's Guided Tours.
Monument Valley will reopen, my friends, hopefully sooner rather than later. When they do, I trust you will join me in booking a tour with an actually legitimate service. Until then, godspeed.