I discovered that my GE refrigerator had stopped working overnight. I called Appliance Repair…read moreBarrhaven at 11:00 o'clock and booked a call for noon of the same day. "Andy" called when he was 5 minutes from my door. He investigated the problem, identified the deffective parts, advised me of the cost and made the repairs in short order. Andy was focussed, knowledgeable and efficient.

Our KitchenAid dishwasher had a leak. We bought a new sump assembly, installed and tested. Still…read moreleaking. Call Barrhaven Repair Appliance and set up an appointment. The night before the apt, we get a call saying the guy can't come Monday, have to reschedule for Thursday. Okay fine, shit happens. Guy shows up Thursday and there's negative attitude from the get go, apparently because we never should have ordered the part ourselves. He asks how we installed the "parts". My wife explains that there was 1 assembly, not multiple parts. Answer not good enough. He actually starts arguing with my wife IN MY HOUSE. Mr "I've fixed 600 dishwashers" doesn't know that you can get one complete sump assembly (we got ours from Regional Factory Parts & Service on Antares). By this point, my wife is completely stressed. He tells her that there's a minimum $250 charge. Okaaay, nobody told us that when we made the appointment; only that there's a $75 fee to have somebody show up and that the $75 will offset the final price if we approve the repair. So now they already have $75 of our money. We've been washing dishes by hand for 6 weeks and just want the thing fixed ...so she tells him to go ahead. Turns out the problem was that we hadn't treated the gasket ring with dishwasher soap so poor seal. Who knew? Guy reassembles in 1/2 hr and dishwasher working. So, with tax, it's just cost us $282 (incl tax) for half hour of work. So why am I giving these guys 1 star? 1 reason: shit customer experience. If I had known that there was a flat $250 fee when I first called, and given that I don't need any new parts, I would have called someone else. Comically, the manager I spoke to afterward told me it would have been more expensive if I had gone with someone that charges hourly rate. So there's appliance repair joints charging $500+ /hr? I was born at night but it wasn't last night. Add to that the unwelcome blowback from the technician and, needless to say, we will never do business with ARB again. Couple of pro tips, guys: 1) the customer is always right, 2) when the customer is wrong, see #1.

I just had my AC installed and really appreciated the technicians taking the time to answer all my…read morequestions as I'm really clueless about all this stuff. Wayne Sykora, who did my initial visit, advised me on what I requested and didn't try to sell my anything extra that I didn't ask for. Everything went smoothly!

AirZone has helped us out several times over the years with repairs as well as new equipment…read moreinstallations. Most recently they installed a new furnace and heat pump, as well as a new hot water tank. They always do great work for a fair price, and the whole team is a pleasure to work with. Highly recommended.

I urgently called Ottawa Home Services at 10:30 am that our hot water tank was leaking in our…read morebasement. I was given a 14:30 service appointment for a technician to come to the house. At 13:30 the technician called to get my assessment of the situation. He quickly determined that the 16 year old gas hot water tank needed to be replaced. We discussed the tankless vs tank option and the rent or buy costs. I decided to stay with the tank option and to rent the unit. At 14:30 technicians Pierre and Taylor arrived with the new gas hot water tank. They wore masks and respected social distancing during the installation. They completed the installation, cleaned up the work area, explained the restart procedure if required and were done by 16:00. Fantastic service, Georges P.

We needed urgent attention to our Majestic Gas Fireplace to fix a botched service call by our…read moreregular HVAC service provider. We also needed some refinishing on the frame and firebox where the paint had flaked off. Setting up the appointment was a breeze and our communication with the coordinator was prompt, professional and pleasant. The assigned technician was amazing. He fixed the main problem quickly and did a masterful touch-up job. The fireplace looks brand new and works perfectly. No mess to clean up and the cost was below what I estimated it would be. It was a very pleasant and thoroughly professional experience. I will use the Fireplace Center again anytime I need something done right the first time.

We purchased a patio set and bbq and couldn't be happier! Didn't have any issues with either…read moreproduct. Also had a gas line put in for the BBQ and the service was great!!

I requested for an AC repair and 2 technicians paid a visit. They are professionals with the…read moreservice I requested. Since my more than 10 yr old AC split type has no more parts available in the market(circuit board), they gave me an option if I wanted to upgrade it. The price of the new unit was affordable. They even deducted the labor cost of their first visit. Now I've got a new Heat pump condensing unit, with 10 yr warranty. Highly recommended.