If I could give negative stars, I would. About a week before the pandemic hit, $215k was wired out of one of our business accounts. The bank immediately claimed they weren't at fault and said we were victims of fraud. I have several audio recordings of the fraudster, which the bank shared. Despite the bank being clearly at fault, they wouldn't help resolve the situation. Many months later, after a painful discovery and mediation process, we won our case... but only after we had spent $240k on legal fees, as they counter sued us, and also came after me personally. We couldn't recover our legal fees, per the (non-negotiable) cash management agreement you have to sign when you open your account. This bank is unethical. They're liars. Thieves.... You name it. Don't walk away from this institution. Run. Faster than the wind. read more

I'm frustrated this doesn't allow me to give you 10 stars because I would. 5 stars is not enough. As a fellow, 'small business' owner, you have not abandoned me. Like you, I have a personal story of creating an organization that give hope, peace of mind and new life. My sincere gratitude to ANB Bank! You are helping me change the world with my mission. I believe in myself and what I am building for this world and do not want more help than what you have done. If it is 'God's will' more to the coffers at ANB Bank will be added to help others growing in this lifetime. Your team, always knowledgeable and attentive to my needs when I call or walk in the door. Personable. I wish you continued growth and success for what you have done for your customers like me. I AM TRYING!! Thank you for not giving up on me, for being patient and growing with me. #COVID19 #EnMiTierra read more

I went here today to cash a few checks. the teller made several unsavory comments to me the entire time. She kept pretending to have a hard time pronouncing my name, even though she had no problem pronouncing the account holder's name that issued the check (its the same name). She then proceeded to question my "nationality", saying "huh, what nationality are you, anyways? Irish? Scottish?". For the record, no, I am not Irish or Scottish, nor do I look Irish or Scottish. I didn't walk into your branch to give lessons in etymology, or teach people about my heritage, and your tellers asking customers (complete strangers) oddly personal questions like that is wildly inappropriate. Won't ever be back, and within the week, my account holding family members will all switch to a better bank too. horrible experience. DO NOT GO HERE, DO NOT BANK WITH THEM. Anywhere else is better. read more

It's 2023 make everything online no need to go inside. Don't understand why banks use outdated technology

You can't get a person on the phone. I've left 2 messages without a reply. Our business account debit card expired. They said they had sent a new one that we never received. We went in to order another one which I was told would be expedited (about 3 business days). It's been 2 weeks & still no card. I had to call the CO Springs branch just to get a live person. They couldn't even get a Denver rep on the phone but accessed the account & said no debit card was ever ordered. They also said there would be a $50 fee if I wanted to order ANOTHER but would need to fill our more paperwork since all of ours was lost. Don't use this bank! read more

: It's now a year later and they just screwed up my account AGAIN‼ I deposited a check on Saturday before Veterans Day. I knew they would be closed Monday so I took some cash out just in case. I should've takin MORE with me! Not only did I not have access to the amount I deposited but it also " ate" the funds I already had in the account and showed a -$43 available balance‼ It still showed the minus balance Tuesday morning. Even when I was in the bank and pulled up account via app they tried to tell me it was just the app but I had tried to use my card and it came up as insufficient funds! Again just when you think they've straightened things out they screw up your accounts worse time possible and try to blame it on everything under the sun but the bank and employees! I give this bank minus 10 ANB bank has hired a new manager named Ashley that may just " redeem " My view of their service. She has been INCREDIBLY helpful with various issues that have come up while trying to deal with my stepfathers accounts. Well ANB I sure hope you keep her happy so she will stay. Ashley is the FIRST truly helpful, and ALWAYS pleasant to deal with employee you have had since I first started banking there 8 yrs ago! Perhaps you can find some more that are at least close. read more

Received a phone call today from possible management and they seemed to really care about the issue from my last review. I deleted it now. Thankfully they were able to answer my question finally. I feel a little better now. read more

What a great bank! I was so impressed when they reached out as soon as the COVID-19 situation arose and offered a mortgage deferral without even being asked. I've heard that with some of the other institutions its been a real hassle. Shahen G is absolutely fantastic. He went above and beyond to process the PPP paperwork. He has been diligent, caring and accessible during this difficult time. Its great to have a bank which really seems to care about its customers and has bankers you can easily reach for assistance. 5 stars all the way! read more

Nothing but problems from this bank. Worked here for six months and was shamed for taking my vacation because the higher ups had more important things to do - like buy a puppy. I could barely take a sick day. As a customer: No instant Venmo transfer. Money transfers delayed. Poor customer service. They could not update my out of state address although I called from my number on file and was a former employee as I was not physically in a branch after I had to emergency leave due to COVID. After seven months of working there and knowing me personally, during the COVID crisis, they charged off and closed out my account. After the account was "closed", a transfer mysteriously went through and drafted from my closed account, draining my other account. Total fiasco where everything takes days to correct because "ANB is only your neighborhood bank." This wouldn't even happen at a credit union. read more

Our company has had accounts at a couple different banks over the years and we've stopped at ANB! Excellent service every time we call or go in. Recently one of our employees debit cards had been stolen out of their vehicle. Immediately ANB was on it and reversed any unusual charges. Neil B. is hands down the best banker we've had the pleasure of working with! read more

I stopped in 2 weeks ago to make a deposit and get a new debit card. The genius there handed me my new card and then went on to deactivate it. After a week of calling and logging into my I can't to see why my card wasn't working, I finally found out today that the guy Nathan deactivated it. This call lasted approximately a half hour all of which was me having to repeat myself to these idiots over and over again including giving my debit card number six times to two different people and the last time they asked for my card number I had to decline giving it to them because I was driving that's when the representative said that he couldn't help me and he hung up on me!!! These people don't know how to bank, I'm taking my money elsewhere!!! read more

Please be cautious if you are banking here . I was a 20 plus year customer and much to my surprise, a teller gave my private account number to an unauthorized person in my family ( a $5,000.00 withdrawal with a different first name endorsement on the withdrawal slip) This should never happen in banking . I asked if they could contact me the second there is ANY activity with this account and I was told I would have to go through their app to get any alerts. Not being able to trust your own bank is something that anyone and everyone should not experience. I've left them and will never go back. Please watch, listen with great attention if you bank there. read more

Terrible service, had me wait in the drive through line for almost an hour so they could verify a check that was written from one of their own accounts. read more

I am a small business owner and I was so grateful to connect with Ryan P, a banker in Colorado Springs. He was quick to respond, kind and extremely professional. If excellent service and attention to your banking needs is a priority, then I would highly recommend you check ANB Bank out. read more

A very unique bank. They charge you for everything but pay no interest on your deposits They frequently make errors on deposits and checks. The current construction project is disgraceful and customer service has gotten even worse. Credit union is a much better alternative to anb unless you're a strumm partner in real estate. If your not, you just loaning money to them for no return read more

The company I work for banks with ANB Bank. I am fortunate that this is the case because ANB is a pleasure to work with. Neil Burk and his team make my life so easy it's almost ridiculous. Thanks for everything and keep up the good work!!!! read more

One the best ANB in the state. Rarely busy and they got to know my name within two visits. Great bank!

I have been with ANB Banks for years and especially like the service I get from Monica in the Boulder branch.

I've banked here for several years. This week, for the first time, I had an issue with the mobile app in depositing a check remotely. I contacted the bank and they got back to me right away. When their technical team was unable to get a quick answer, Neil in the bank treasury department volunteered to drive to my office and pick up the check personally. Great service and made it easy for me! read more

Just an update. I looked at my account today, and found another fee. It seems that every time I click on the 'view' icon on my page I get charged $5 as a "check imaging fee". This is a service I've had for years for free with my personal account at a credit union. Apparently I was notified in my monthly statement ( I've changed addresses so I didn't receive it ). Even so, how difficult would it to be to inform a user as they press that icon that they would be subject to a $5 fee? It wouldn't be difficult at all - however that would probably cut down on the # of fees they collect. Can't wait to see what secret fee I have to pay next... read more

Close to my house but generally difficult to get personalized service despite having deposit and trust services with anb

I was in the bank on a Friday, making a deposit, when the tell handed me my deposit ticket I told her that isn't my balance she said yes it is, we did some research and found out that money was deposited into my account I didn't know about, she was going to email the company that input the money into my account, I never heard back from her and I also called the company they wouldn't release any info to myself. well 3 weeks goes by and ANB calls me to tell me they now need to withdraw the monies it was put into my account on accident WTH, you can just deposit and pull when you feel the need to, so I in turn get charged a fee to with draw the monies, and it creates a UGLY mess of my account and I am now responsible to fix it, really it should be on the person you messed it up to begin with, I have nothing but AWFUL comments about ANB and they will never have my business again, it has been 3 weeks now and I am still waiting on answer how to resolve this. I believe they need to eat it and have the person who didn't follow up like they were supposed to and the person who deposited the monies in the wrong account have to figure out to fix, the bank shouldn't be able to remove funds whenever they feel like it and if its there mistake well guess what figure it out the customers have to. read more

This bank is aweful! The on-line banking is through a third party, but they don't tell you that upon set-up. You learn it, then have to fill out an application, but it took me about three hours of phone calls to learn this, when they could have assisted me at the time I was there setting up the accounts in the first place. I was there two days in a row to get accounts set up! The one agent they have working the teller window is unbelieveably slow!! There might be more agents, but she's the only one I ever see working. She is so nice, but she's so slow I can't stand doing business there. Overnight deposits are the way to go if you don't have time to wait 15 minutes to make a simple deposit. Any other requests, you can be sure to sit on hold for quite some time because they just aren't equipped with staff that knows the answers to your questions. We had temp checks printed, which took forever, and then it turned out the wrong account was printed. Ugh... go back and do it again.... I could go on and on. Friendly staff, terrible business. Sorry ANB. :-( read more

I have banked here for years and have various accounts both business and personal in numerous banks. This bank which was once a beautiful and an efficient bank has gone so far down hill, that there are not words to describe the change. The service is terrible and the higher ups that work there are not only not reachable when I went in person to try and rectify a problem I was shocked at their work ethic and most offensive dress code. I tried speaking with both Dawn and Libby , Libby was useless and rude but her appearance or lack there of was at best surprising, she was in clothes that one would wear to run errands and her hair was not combed , and she looked un-kept . Dawn did not answer her phone as I called numerous times while in the bank watching her through her glass window and she did not even try to answer her personal line. I received a phone call back a day in a half later that she" was in the office today". Implying she had not been there , when I saw her the day before ignore my calls as I was sitting outside her office calling as she ignored her phone ringing. read more