Needed a Custom mattress made for my RV, The mattress is very comfortable and fit perfect with a…read moresuper quick turn around.. Staff was very friendly! Thank You again

Great customer service. Dante was very helpful, I was looking for a mattress for my Rv and he had…read moreone made for us. We love it

Service, patience, knowledge. All of those boxes were checked by Edward…read more He educated me on what mattresses had what technologies. I'm am confident that we are finally going to be able to get a good nights rest Appreciate you Edward!

I walked in just to browse different types of mattresses, and ended up trying several different…read moreoptions at Marissa's suggestion. She was amazing, knew exactly which mattresses for me to try within minutes of talking. I got a really good deal on a high quality mattress, and she was very helpful. I was in and out in less than 20 mins. I can't thank her enough and I definitely recommend this store for anyone shopping for a bed.

I bought a dining table & chairs here about 6 weeks ago. Love the whole set! Unfortunately, I'm not…read morereal sure what's going on with the dining chairs.... I got 6 which were put together by the Ramirez staff but the legs keep coming loose. It looks like 2 of the chairs had screws overtightened when they were being put together and the screw holes wound up getting stripped. 3 of the other chairs just have legs which keep coming loose. After over a month of constantly having to re-tighten the screws holding those legs together I decided to contact the store. The person I spoke with was very receptive to my concerns & said he wanted to stop by so he could see what exactly was going on. He came that sane day, apologized, took stock of the condition of the chairs & offered to replace them right away. It's 2 days later & my dining chairs got replaced today. So far so good. I'll update this should something go wrong but so far I'm a happy camper. Everyone here has been real easy to talk with & they've been very accommodating.

This is amazing I love the bed and the customer survive they were very attentive to my wants. They…read moreshowed me different sizes and quality when I didn't know what size I wanted yet. Very patient and even helped load the bed after I purchased it! Wish I could give more stars they went above and beyond!!!

The initial in-store service was fantastic. Elizabeth was very friendly and able to assist my…read morenephew in purchasing his 1st bed. Unfortunately, the delivery service was terrible. We were told delivery would be 2 days after the purchase between 6 am and 4 pm. Come day of nobody called or showed up. After my nephew came home at 5 pm I advised him to call Piña Furniture and get an update. After calling them, he was told that they would reach out to the delivery company and find out what was going on, said they would call him back within 30 minutes. Those 30 minutes passed and still no phone call, he had to call them about 10 times until someone answered. He was then told that the delivery would be between 7-8 pm. At 7:55 he receives a phone call with someone apologizing for not being able to deliver the bed. They promised his bed would be delivered the following morning between 6-7 am. The bed arrived at 8:30 am. My nephew paid an extra 80 bucks to have the bed delivered and put together. Piña Furniture didn't offer anything to atone for their mistakes. It's ironic that they received their payment on time but the product failed to delivered as promised 3 different times.

I've recommended Pina to many Fontana residents. Unfortunately, I will no longer be able to…read morerecommend them. I ordered a queen bed - no mattress, just the bed. I received a call that my bed was in. We went the next morning. We were told the bed wasn't unpacked yet. The man asked if we'd come back later. I sat in the truck, when my husband went in to get the bed. My husband & 2 men loaded a bed frame - not in a box & without any type of covering. When I inquired why there was no box, the man said,"These are too big to come in a box. This is how it comes." Long story short, my husband wanted it loaded, so we could leave. When we got home & started to put the bed up, this is what we found. Not only was it used, it was a full & not a queen. The only reason I'm giving a 2 is that when I return the bed, the ladies in the office were cooperative. When I asked, "Does this happen often"? Neither of them answered, nor looked me in my eyes. We got the right bed, eventually, because I've didn't back down. What happens to those who are afraid to confront such bad practices? I'll NEVER shop here nor recommend this place again!

Came in to Ashley's looking for a nice affordable couch and was met with the perfect purchase at an…read moreaffordable price. Huge thank you to Yajaira for really allowing us to see the vision of these beautiful couches in our home and making the purchase process simple and easy ! Couldn't have asked for a better sales associate to help us !

A 5-star review is for Alvin, who helped me and provided excellent service. However, I could not…read moreignore the manager's behavior during a correction that needed to be made to my order. The mistake was entirely mine, and I made that clear to the manager. Despite that, her attitude and visible frustration created a very uncomfortable experience while I was there. Customer service is not only about handling smooth transactions, but also about how issues are managed when mistakes happen. I believe the manager would benefit from additional training on professionalism and customer interaction, especially when addressing situations in front of customers. Alvin was great, but the interaction with the manager unfortunately took away from the overall experience.

Andrew is a ton of help , very knowledgeable helped us a great deal. Truly the best prices in Los…read moreAngeles. We did a lot of research and this was the best product for the best price.

I love supporting local mom and pop shops, which is why I came here vs. Living spaces or Ashley…read moreetc..I walked in stood there waiting for the sales guy/owner to acknowledge me, but he was too busy on a personal call. So I walked out...as I was doing so I hear "Do you have any questions". Really!? Tip: Acknowledge your customers immediately, Yes we have questions, DUH! its called Good Customer Service.