Horrible experience today. I walk in to the store with boxes covering the front enterance which was…read moreunpleasing the second I walked in. The girl behind the counter who I came to find was the owners daughter (and 12 years old.) was beyond rude, yelling at her employees, wearing improper work attire (shorts and a T-shirt) giving extremely judgmental looks to me and my two kids during our entire checkout process. Also learned that the items are extremely up-charged, seeing as to how I was close to paying 15$ for a stress toy that retails at 4.99$. I support small businesses but will NOT be supporting this one.

I had an awful experience with this shop. I called ahead as I had heard they had needohs for sale…read more I spoke to a young girl on the phone who told me they had some nice sicles left. She asked me how many I needed and I told her I would need four. I explained that I lived an hour away and she stated she would hold them for me, asking me for my name. I drove an hour with my children (one of whom is profoundly disabled). My son was super excited, but when we got there the two girls said they just started their shift and could not find the items. They texted a group chat and told us that the girls who were on the shift before them were new hires. They stated one of them replied "maybe" when asked if they spoke with me. I showed her my call log and the girls apologized. My son ended up sick from car ride / anxiety over the situation, vomiting at the exit and we quickly had to leave. I did reach out to the store owner. She claimed she was out of town and would call me back the following day. Days later I never heard from her so I followed up in email. Instead of being apologetic for the situation and not calling me back she proceeded to shift blame and gaslight me. She said they would never agree to hold and that I should "plan ahead". I don't recommend a store whose owner does not value their customers. I am deeply disappointed in her response to what happened.

Incredibly kind staff and great selection of inventory. Always my go to when I'm in the area and…read morealways leave happy.

Great smoke shop in downtown Salem. Sara was amazing and Lorenzo was super helpful. They were both…read moreknowledgeable about all of the products and gave a great breakdown of some of the products I was looking for, and they were cool with browsing, not pushy. City Smoke Shop has a ton of products, both regular and unique pieces so you'll definitely find what you're looking for here, whether it's papers and rolling trays, to chillums, bows, and happy kits, to bongs and hookahs, and more. They have every accessory you could want, as well as a large Cigar room filled to the top. I'll absolutely make the trip here over my local smoke shop due to their availability of products and great customer service. Thank you to Sara + Lorenzo for a pleasant shopping experience!

Cute store. Zero customer service. I walked in on a Sunday…read moreand 2 workers were on their phone. No one looked up or said hello. One worker was sitting on the counter. I know these stores are privately owned and I wanted to shop there for that reason. I asked the girl a question and got an unfriendly attitude. I got the vibe that she was annoyed to be working. I went for an infant toy and the selection for infants was very low. I drove an hour to get to this store and it was not worth the trip. I guess I'll be ordering from Amazon after all.

Been several times. Excellent toy options. Sometimes same item is a bit less like Amazon or target…read morebut nice to shop local support live store. Helpful on phone few times too.

By all means go to Salem in person for a tarot reading BUT …read more.. You don't have to physically go to Salem to have divination with a real Salem witch. And Nick Dickinson is one of the witchiest of witches. And available for readings at The Cauldron Black. I have gone to many different readers, and of course everyone has their different styles, but Nick is my "go to" for divination when I need to cut the crap and hear what the cards have to say. This person has a really impressive background and deep relationship with the tarot and is a talented, masterful reader. My divinations with Nick have been spectacular- on point, clear, WILDLY accurate. You truly do not need to say a lot or give tons of context for your question - he does not seem to want a lot of exposition- so maybe go in knowing what question you want to ask and just let him do his thing. You can book online at The Cauldron Black's website (for VERY reasonable prices btw, especially considering the depth of knowledge and history they have as a reader, wow). He calls on time, no chitchat, keeps it super professional, neutral and boundaried. I am usually offered a choice of decks and he sends a photo of the spread so you can follow along. Also he keeps the reading to time, in a really skillful way. And of course he leaves space where you can ask questions. Kindof a sidebar, but if you have never considered a phone reading as an option: I have found that I really enjoy and appreciate (and honestly might actually prefer) getting a reading over the phone - I can be in my own space, sit at my altar etc. For me, I can be a little more distracted or ungrounded when I'm in public - when I get a phone reading I can just drop in and afterwards do some journaling and thinking and be quiet if I need to... and just kindof digest the divination, which I think helps me to integrate it. If you are looking for a talented, insightful, HIGHLY experienced reader I could not recommend Nick Dickinson more wholeheartedly.

There are so many witch/occult type stores in Salem, do yourself a favor and go to ANY other place…read morethan this one. I went there to get my son some gems, which he was really excited about. It seemed like a cool new place I could take him. The woman working there made the experience awful. She acted like she had never seen a toddler before in her life, and was hovering, cold and rude. One of the glass display cases had been left open, and my son was (under my direct supervision) looking through some of the rocks on display, when she rushed over and said to not touch anything without permission, and closed the case and locked it... no "can I help you"? or "any questions"?... just a frigid, angry vibe. I mentioned that the case had been left open by someone else (obviously her since it seemed to require a key), indicating that it was ok to browse. she didn't say a word in response. I had the distinct feeling she was watching us, and after a few minutes she came over to ask if I wanted her to "hold onto" the 4 rocks/gems my son had picked out, while we looked around... in a tone that suggested she was worried he would either do something nefarious with the gems, or we would steal them. Then when I was in the middle of making our purchase, my son was looking at this rock wind chime looking thing, being totally respectful and gentle. She took it right out of his hands. So If you like cold, uninviting shopkeepers that don't respect your children's personal space and snatch things out of their hands, by all means visit The Calderon Black!

This is a super cool toy store in Marblehead. While it is probably a bit more expensive than Target…read moreor Amazon, I love that you can shop local and give support to the local business owner. They also 'support everyone' which I totally love with their PRIDE flags. This is how it should be. There is also a place outside you can sit down if you desire. I love the tree in the middle of the store. If I was a kid, I would want to go into this toy store!! While my kids are now 15 and 17, I still love browsing in toy stores to see what they have! Check out the store - right in the middle of downtown! Even adults can have a good time here!

Never been here. I was looking for a specific toy , they were on the company's site, so I called…read more They didn't have the toy but the owner was very helpful as to maybe find it

Was shocked to find out that their gift cards have expiration dates! Watch out folks, dont get…read moretheir their gift cards. Was signed by dog and they claimed they didnt know this sales person yet his card was at the counter Take your business elsewhere terrible and embarassing

This place is a very nice gift store run by very nice people. There is a great assortment of gifts…read morehere, even the hard to find items for the special people that you love. The local community needs a place like this since other chain gift stores have been closing down in the bad economy. I highly recommend this place.

What a great place for a witch hat! I was SUPER close to getting one but did NOT due to the high…read morewinds and my inability to probably keep it on my head. They had knives, fun tee shirts, and so much more. We scored a smudge stick of rosemary, and a Christmas ornament. If you pay with cash you save money but they do take care. The staff was kind and the store was stocked. Definitely a must to get gifts and goodies if your in the area.

Living in Salem, I tend to avoid the downtown Essex Street shops, especially in September and…read moreOctober. That being said, when I first moved to town I checked out Twilight House a couple times. I found a pair of shorts that I liked and after eyeing them a few times, decided to make the purchase. There were no fitting rooms in the store (at least that I could see), so I had to make my best guess with the size. Once at home and trying them on, with the tags still attached, they were too small. I bought them back and went to the front to ask to return them. The young girl working the register wanted to help but owner immediately started saying in a snappy attitude that there were no returns whatsoever. The best they could do was offer me to exchange for a different size, but even then, the fit was still off. At that point, I was so disgusted at their terrible customer service that I didn't want the shorts anymore at all. Funny enough, if you look at their website, they offer refunds for items purchased online. It would be one thing if just a few people had this terrible customer service experience but if you read through their reviews, about 50% of people have noted this to be the case. I know I will never return to Twilight House and will not take friends visiting from out of town there either.