I was lucky enough to get Erin for my blow dry. I am new to the area and wasn't sure what I would…read moreget, but was so pleasantly surprised by the nice people and also Erin's blow dry. Not to mention the lady who washed my hair massaged my head amazingly!I bought the pack of four and will definitely be going back. A great little spot and reading the other reviews I will use Erin for other services like cuts and colors as well. If you are on the fence, definitely go and get Erin. Fast forward a few months.... I just went back for a cut and color. I am really happy. Erin spent a lot of time making sure it was exactly the way it should be. I got a lot of hair cut off and I absolutely love it. If you are going in for highlights and a cut make sure you give yourself enough time because I was there from 10-1! Definitely no rushing going on here, but it was due to quality and also the fact that I have so much hair. She was honest about how short we should go, the color and was also just pleasant to be around. Super high quality cut and equal quality color. I'm so happy I found this place!

I was a loyal client--since 2019--until last week. Erin, my OG stylist, was AMAZING. She was kind,…read morefriendly, humble, and SKILLED. She brought my brown-black hair to an amazing level of blond and I will forever be grateful. When Erin left the salon I stuck around, going first to Alexis who highlighted my hair once, and then, most recently, to Rachel. My color request was simple: tone out the orange and add contrast to my money pieces. My hair was already damaged from a botched DIY bleach bath from last April, so knowing my hair history, I was surprised when Rachel began foiling highlights into my already brassy, frizzled hair, leaving some strands untouched. In the months prior she'd toned my poorly bleached mess to dark brown--it faded brassy, and highlighted it--brassy again, all the while insisting on warm browns. Warm had SOUNDED great--like caramel--but the reality was more like old rust--every time. This time I was adamant. Get rid of the orange once and for all. Cool tones. Ash. Let's do this already. The photo I brought along was an ombre with money pieces--brunette and blond. I've attached it below. I really wish we'd discussed my priorities and the reality of my hair situation beforehand but we never got into depth. Maybe because, on top of everything else, Rachel seemed to be having a psychological crisis. She went on and on about on a few personal issues and I started feeling more like a therapist or family member than a paying client. I also grew concerned about her foiling, but she was the pro. I'd communicated my goals clearly. Surely she knew what she was doing. In the end this was the least relaxing salon visit I'd ever had. I sat there for almost five hours, spent $300 and knew enough about Rachel's personal life to write a novella. And the piece de la resistance? My hair came out MORE orange AFTER my appointment. The following day I reached out to Alexis, who acts as a quasi-manager when Laura isn't around, which, according to salon gossip, is more and more these days. On this day, Laura was at a two-week luxury retreat and unreachable. I imagined her phone sitting in a hemp basket somewhere that reeked of incense while she lay in corpse pose communing with her inner wisdom. Lo, instead of acknowledging Rachel's epic fail, Alexis first apologized in that classic non-apology way. She said, "I'm sorry your hair feels orange." No Alexis, my hair IS orange. But I FEEL infuriated. Then she blamed a) my hair for not lifting, b) my goal photo for being too blond at the ends, which was not my priority AT ALL, but who would know? And c) fate itself--because sometimes things just don't go as planned OMG. It couldn't--heaven forfend--be the fault of the girl who actually colored my hair. Now I felt even worse. It wasn't enough that I looked like 1997 Ginger Spice. I was also being gaslit by fake management. So I reached out to Laura. She owns the joint after all. She would surely make things right. In my email to her I stayed on message. I was unhappy with my results, received the polar opposite of what I asked for, and wanted a refund and/or a correction done by her. There was no way I'd return to Rachel now. I waited a week for Laura to return to civilization from shangri-la. Finally she emailed back. Laura apologized that I was unhappy (another non-apology) but would have to charge me in full for her service and offered no refund. Nada. Zilch. So I wrote this. PS, My husband, two adult children and I will go elsewhere from now on.

Steph the owner started cutting my hair over 15 years ago when she had a chair at an Ardmore salon…read moreno longer in business. She opened the Salon 31 and brought in talented hair professionals and she is an expert color artist. Everyone is so friendly and so efficiently operated. Every time I come in for a haircut and color she surprises me with a new look and modern style. I've been to many top salons with ranking hair stylists and narcissist attitudes- this place is down to earth, modern and I enjoy being here ( 2 hours ) gettin my highlights cut and blowout. Love this place !

I moved back to the area last year, and I was excited to return to Salon 31 for highlights and a…read morehaircut last weekend. Also love that I could use their online system to schedule an appointment. I couldn't be more thrilled with my hair! The highlights make me look far blonder than I did before my trip there, and although the haircut itself seemed to take mere minutes, it did the job and my hair is the exact length and shape I was looking for. Also loved that the shampoo and conditioner they use aren't overly fragrant. I'll be back next time!

I wish I had a before and after pic! This was my first dry curly cut and Jen was very attentive,…read moreasked plenty of questions on how I wanted my hair and was just as excited as me to see the results after a realllly bad haircut. I was super impressed and happy with the results my curls have some life to them! She gave me some good tips to maintain them too. There's parking to the right by the pizzeria and staff was friendly. Worth the $150.

Rae is the best! Came here for a trim and color job. I told her I wanted to keep my length and…read morewanted blonde highlights. I wasn't able to find the exact picture of what kind of highlights I wanted but Rae still somehow knew what I didn't know I needed. She also did a fabulous trim job-- I did my own quarantine cut a couple months ago and completely botched it and she was able to fix it. The cherry on top was that she was very nice and easy to talk to. Also, covid precautions had me feeling very safe. The only one thing I would say is that since Black/African-American hair takes longer to dry, diffusing takes longer than usual as well. She diffused my hair for a little while but stopped before it was mostly dry. No big deal but I know I myself like to see results when my hair is dry and at it's natural state.

Luciane os by far the best hairstylist I have ever been to. I usually go to a phenomenal salon in…read morePhiladelphia however I decided to stop by and work with her . To my amazing surprise she is extremely knowledgeable in coloring, texture and made me a client for life. Definitely a huge asset to the Ardmore location and deserves the highest praise !!! Thank you so much!

I have been coming here for years, always hoping things would improve. I've never even written a…read moreYelp or Google review before, but after so many ongoing issues, I felt the need to share my experience. The stylists themselves have always been kind and do their best, but they often seem overwhelmed and unsupported. The actual color service has generally been fine, but the overall experience has consistently been frustrating. Some of the recurring issues I've experienced include: The app frequently does not work properly for scheduling appointments. I've arrived and been told they had the wrong appointment time for me. Long wait times have repeatedly made me late for work. No hot water -- this has happened twice on very cold days. I was told they had been requesting a new water heater for months. Washing hair with cold water in the winter is unacceptable. My computer charger broke because one of the outlets was extremely tight. Staff attempted to contact a manager about reimbursement, but I never heard back. Appointments are often delayed or disrupted because a staff member has called out at the last minute. There is no way to reach a live person by phone when issues come up. The fact that this is my first Yelp review ever really says a lot. I truly want this place to succeed, but it feels like both the staff and customers deserve better support and management. I keep saying I'm not going to return, but I still have the membership, which is the only reason I've continued coming back.

Salon True first had me with that sharp-looking Alloyius Mcilwaine…read more(https://www.instagram.com/culturesclothing/) above their check-in desk! But even without it was hard not to notice the suave-looking brand new hair salon that was less than a block away from my apartment. As soon as I moved in I knew I was destined to book an appointment and give it a review. What proved harder was scheduling said appointment before the holidays. But it was a lot easier to before my birthday, and in the end, it lead to me discovering what might very well be my new salon of choice (at least for suburbia). Professionalism and good conversation shone throughout starting with the first phone call that I did to schedule an appointment, And I liked how their pricing system varied between both the services needed and the experience level of their stylists. Another plus for me was how they had nights with later hours than most salons in the area which was perfect for someone like me who works further away during the day. Not only was Lauren a professional stylist who listened and delivered on my preferences, but she also carried on a great conversation throughout. I definitely enjoyed talking about everything from my artist friends' work being on their wall, to life in the Main Line and then some since they also used to be located in Narberth for a brief while. In the end, I scored the best haircut that I've had in a while, and a good reason to book my next haircut in a month or less!

I just got my hair cut with India at Salon True and I'm really happy with the results. She used so…read moremany different techniques - I have a lot of hair and it takes a bit of work to give it shape. Salon True is also super reasonably priced, especially for the neighborhood. It was $55 for this haircut at her level. I'll return with India to get some color done next month!

Eng is a Hair design ARTIST. While my own hair is uncolored, I'm still giving a shout out, as my…read morefriends who use this salon always look fabulous. The coloring is outstanding.. and besides... she's a really nice person and the Salon is very welcoming. Nancy G.

Wonderful service and skill! Saved me from an awful cut and helped my girls donate their hair!! My…read morekids and I love Ms. Eng!! Highly recommend!!

Great service, excellent stylists and staff. Modern and clean inside. Have been going for years and…read morewouldn't go anywhere else.

We are in town for an event. We made an appointment for a blowout. Super friendly staff. Great…read moreselections of snack and beverages if you are waiting for someone. Reasonably priced.

Salon Cachet in Haverford has been my HAIR HOME for many years. Owner and operator, John (JJ)…read moreManning, is my colorist responsible for the beautiful hair color that I love, and Donna M. cuts my "multiple personalities" wavy/curly/straight hair in a style that is stunning and youthful. What more is there to even say?!

I've been going to my stylist/colorist for years and followed him from one salon to the next until…read morehe took over and bought this salon a number of years ago. JJ really knows color and manages to make mine look so good I always say I'm going to get my hair "renaturalized" and restored to its natural color! (Well, it would be that color if it wasn't greying!) The stylists are terrific, and the support team of Marguerita and Gracia do great shampoos.

Quality salon in the suburbs of Philly!…read more Came across the salon after an extensive search for a skilled lightening service and reasonable prices! Glad I got my hair done here. It was difficult to get an appointment! I submitted a website forum and called the work phone several times. The best way to contact is via text message to the work phone! Totally understandable that they are busy, but I didn't get a reply for 3 weeks. The salon is decently sized for 2 stylists! Jess is the owner and manager; Abby is her work partner. I had my hair lightened and cut by Abby! She was chill and knew exactly how to blend my existing blonde pieces with babylights. Love a low maintenance look. The toner/gloss that she mixed up counteracted the brassiness well. I have dark, coarse asian hair that I get lightened at the salon. Haircut was decent too. Prices were reasonable for the time, effort and materials! Will go back again. Excited to have found a nice salon in the suburbs.

Abby did absolute magic cutting my hair which is auburn, coarse and can be unruly in humid weather;…read morebut I won't be going back having been disinvited for being "disrespectful" in an e-mail reply to the owner who, over this past very snowy weekend, harassed me by email/messages, first by announcing a price increase of more than 20% and then by demanding to know if I would be at my appointment 2 days hence, with a warning that if I didn't provide 24 hours' notice, I would be charged half of the cost; after I said I didn't know but would decide the following day-- before the 24 hour notice requirement--she cancelled my appointment. I am older--almost 80--have artificial knees, and a driveway that can be difficult in good weather; 13" of snow with ice on top made it hard to know if I would be able to get there, even though I really needed a haircut. I've been going to this salon for almost 2 years during which time the owner, Jessica, has never greeted me or even acknowledged my presence; we've never had a conversation and she knows nothing about me, so I was truly baffled by her behavior. After this experience and after reading the reviews on this site, I think this business may cater to--or want to serve-- a much younger crowd and am guessing that's what the owner prefers. EDIT: the reply from the owner is untrue: I don't know who her "Staff" might be other than Abby (who was my stylist)--I have never emailed her and in fact do not know Abby's email address. And my "Disrespect" was limited to my reply "have you looked out the window?" at the accumulating snow when asked about keeping my appointment. Now that I've read them, the reviews support my belief that this salon prefers a young clientele--the words "chill" "vibe" "chic" "adorable" are pretty unmistakable. Please take note: the owner has not disputed my narrative of the facts of what transpired here or my sense that she prefers to serve young clients and is not interested in serving older people like me. Having never before encountered this kind of bias, I failed to recognize it for what it is and that is why I submitted this review.

Haircut, Toner Ruth is an exceptional colorist! Whenever I'm…read moreinspired to try a new hair color she always nails it. She was extremely careful and sanitized everything. Customer Service is awesome.

Ruth is excellent at taming and hydrating natural hair. I highly recommend for the natural hair…read morejourney!