I was a loyal client--since 2019--until last week. Erin, my OG stylist, was AMAZING. She was kind,…read morefriendly, humble, and SKILLED. She brought my brown-black hair to an amazing level of blond and I will forever be grateful. When Erin left the salon I stuck around, going first to Alexis who highlighted my hair once, and then, most recently, to Rachel. My color request was simple: tone out the orange and add contrast to my money pieces. My hair was already damaged from a botched DIY bleach bath from last April, so knowing my hair history, I was surprised when Rachel began foiling highlights into my already brassy, frizzled hair, leaving some strands untouched. In the months prior she'd toned my poorly bleached mess to dark brown--it faded brassy, and highlighted it--brassy again, all the while insisting on warm browns. Warm had SOUNDED great--like caramel--but the reality was more like old rust--every time. This time I was adamant. Get rid of the orange once and for all. Cool tones. Ash. Let's do this already. The photo I brought along was an ombre with money pieces--brunette and blond. I've attached it below. I really wish we'd discussed my priorities and the reality of my hair situation beforehand but we never got into depth. Maybe because, on top of everything else, Rachel seemed to be having a psychological crisis. She went on and on about on a few personal issues and I started feeling more like a therapist or family member than a paying client. I also grew concerned about her foiling, but she was the pro. I'd communicated my goals clearly. Surely she knew what she was doing. In the end this was the least relaxing salon visit I'd ever had. I sat there for almost five hours, spent $300 and knew enough about Rachel's personal life to write a novella. And the piece de la resistance? My hair came out MORE orange AFTER my appointment. The following day I reached out to Alexis, who acts as a quasi-manager when Laura isn't around, which, according to salon gossip, is more and more these days. On this day, Laura was at a two-week luxury retreat and unreachable. I imagined her phone sitting in a hemp basket somewhere that reeked of incense while she lay in corpse pose communing with her inner wisdom. Lo, instead of acknowledging Rachel's epic fail, Alexis first apologized in that classic non-apology way. She said, "I'm sorry your hair feels orange." No Alexis, my hair IS orange. But I FEEL infuriated. Then she blamed a) my hair for not lifting, b) my goal photo for being too blond at the ends, which was not my priority AT ALL, but who would know? And c) fate itself--because sometimes things just don't go as planned OMG. It couldn't--heaven forfend--be the fault of the girl who actually colored my hair. Now I felt even worse. It wasn't enough that I looked like 1997 Ginger Spice. I was also being gaslit by fake management. So I reached out to Laura. She owns the joint after all. She would surely make things right. In my email to her I stayed on message. I was unhappy with my results, received the polar opposite of what I asked for, and wanted a refund and/or a correction done by her. There was no way I'd return to Rachel now. I waited a week for Laura to return to civilization from shangri-la. Finally she emailed back. Laura apologized that I was unhappy (another non-apology) but would have to charge me in full for her service and offered no refund. Nada. Zilch. So I wrote this. PS, My husband, two adult children and I will go elsewhere from now on.

Came in to the area for a wedding and got my hair and makeup done. What a beautiful salon with a…read morelaid back atmosphere. The girls were accommodating and did exactly what I asked to make me feel beautiful and last the entire hot sunny day

Steph the owner started cutting my hair over 15 years ago when she had a chair at an Ardmore salon…read moreno longer in business. She opened the Salon 31 and brought in talented hair professionals and she is an expert color artist. Everyone is so friendly and so efficiently operated. Every time I come in for a haircut and color she surprises me with a new look and modern style. I've been to many top salons with ranking hair stylists and narcissist attitudes- this place is down to earth, modern and I enjoy being here ( 2 hours ) gettin my highlights cut and blowout. Love this place !

I moved back to the area last year, and I was excited to return to Salon 31 for highlights and a…read morehaircut last weekend. Also love that I could use their online system to schedule an appointment. I couldn't be more thrilled with my hair! The highlights make me look far blonder than I did before my trip there, and although the haircut itself seemed to take mere minutes, it did the job and my hair is the exact length and shape I was looking for. Also loved that the shampoo and conditioner they use aren't overly fragrant. I'll be back next time!

I wish I had a before and after pic! This was my first dry curly cut and Jen was very attentive,…read moreasked plenty of questions on how I wanted my hair and was just as excited as me to see the results after a realllly bad haircut. I was super impressed and happy with the results my curls have some life to them! She gave me some good tips to maintain them too. There's parking to the right by the pizzeria and staff was friendly. Worth the $150.

I went here a few years ago and had a good experience. I was planning on returning but was met with…read morevery rude customer service (passive aggressive) and have decided not to return.

Luciane os by far the best hairstylist I have ever been to. I usually go to a phenomenal salon in…read morePhiladelphia however I decided to stop by and work with her . To my amazing surprise she is extremely knowledgeable in coloring, texture and made me a client for life. Definitely a huge asset to the Ardmore location and deserves the highest praise !!! Thank you so much!

I have been coming here for years, always hoping things would improve. I've never even written a…read moreYelp or Google review before, but after so many ongoing issues, I felt the need to share my experience. The stylists themselves have always been kind and do their best, but they often seem overwhelmed and unsupported. The actual color service has generally been fine, but the overall experience has consistently been frustrating. Some of the recurring issues I've experienced include: The app frequently does not work properly for scheduling appointments. I've arrived and been told they had the wrong appointment time for me. Long wait times have repeatedly made me late for work. No hot water -- this has happened twice on very cold days. I was told they had been requesting a new water heater for months. Washing hair with cold water in the winter is unacceptable. My computer charger broke because one of the outlets was extremely tight. Staff attempted to contact a manager about reimbursement, but I never heard back. Appointments are often delayed or disrupted because a staff member has called out at the last minute. There is no way to reach a live person by phone when issues come up. The fact that this is my first Yelp review ever really says a lot. I truly want this place to succeed, but it feels like both the staff and customers deserve better support and management. I keep saying I'm not going to return, but I still have the membership, which is the only reason I've continued coming back.

I love my new hair! I asked for wispy bangs, face framing layers, and a U-cut. They were very nice…read moreand offered me water. I also saw a few women in there with complementary wine glasses. Additionally, I also loved the hair wash. Thanks so much, India!

SO disappointed. Used this salon for years when they were on Lancaster Ave. Loved It…read more Moved out of state 10 years ago. Noticed they had actually moved their location when in Ardmore 6/12/25. Needing a cut and color before my nephew's graduation party, I called and booked with an AI bot an appt for the day before the party. Just picked up messages from Salon True (a day before my appt AND a day before the party) that they need a 'CONSULT' before an actual appt & that another appt for the actual color & cut would need to be scheduled. What the actual _ _ _ _? That's just wrong. AI should be fired. SO disappointed.

Wonderful service and skill! Saved me from an awful cut and helped my girls donate their hair!! My…read morekids and I love Ms. Eng!! Highly recommend!!

I have been going to Molana for a couple years now. Shari and Ang are great people and make me…read morelook beautiful every time I go, including today (July 17, 2020). I've done highlights, color, hair and bang trim, up-do for a wedding and down curls for a wedding.

We are in town for an event. We made an appointment for a blowout. Super friendly staff. Great…read moreselections of snack and beverages if you are waiting for someone. Reasonably priced.

INVU provided a warm, welcoming vibe with a friendly staff, a clean environment, and thoughtful…read moreextras like snacks and drinks. Rachel is an exceptionally talented hairstylist. She gave me a stylish cut and highlight, truly revitalizing my hair.

I've been going to my stylist/colorist for years and followed him from one salon to the next until…read morehe took over and bought this salon a number of years ago. JJ really knows color and manages to make mine look so good I always say I'm going to get my hair "renaturalized" and restored to its natural color! (Well, it would be that color if it wasn't greying!) The stylists are terrific, and the support team of Marguerita and Gracia do great shampoos.

I came in as a walk-in to see if someone was able to fix my hair. I previously had a horrible…read morehaircut a week prior and needed someone to help me. Laura was able to accommodate me 10 mins after walking in. She fixed my hair and my curls came back. She is really nice, talkative and very welcoming. I'll be back again to see her before I move to Florida! Thank you for saving my hair!

Quality salon in the suburbs of Philly!…read more Came across the salon after an extensive search for a skilled lightening service and reasonable prices! Glad I got my hair done here. It was difficult to get an appointment! I submitted a website forum and called the work phone several times. The best way to contact is via text message to the work phone! Totally understandable that they are busy, but I didn't get a reply for 3 weeks. The salon is decently sized for 2 stylists! Jess is the owner and manager; Abby is her work partner. I had my hair lightened and cut by Abby! She was chill and knew exactly how to blend my existing blonde pieces with babylights. Love a low maintenance look. The toner/gloss that she mixed up counteracted the brassiness well. I have dark, coarse asian hair that I get lightened at the salon. Haircut was decent too. Prices were reasonable for the time, effort and materials! Will go back again. Excited to have found a nice salon in the suburbs.

Abby did absolute magic cutting my hair which is auburn, coarse and can be unruly in humid weather;…read morebut I won't be going back having been disinvited for being "disrespectful" in an e-mail reply to the owner who, over this past very snowy weekend, harassed me by email/messages, first by announcing a price increase of more than 20% and then by demanding to know if I would be at my appointment 2 days hence, with a warning that if I didn't provide 24 hours' notice, I would be charged half of the cost; after I said I didn't know but would decide the following day-- before the 24 hour notice requirement--she cancelled my appointment. I am older--almost 80--have artificial knees, and a driveway that can be difficult in good weather; 13" of snow with ice on top made it hard to know if I would be able to get there, even though I really needed a haircut. I've been going to this salon for almost 2 years during which time the owner, Jessica, has never greeted me or even acknowledged my presence; we've never had a conversation and she knows nothing about me, so I was truly baffled by her behavior. After this experience and after reading the reviews on this site, I think this business may cater to--or want to serve-- a much younger crowd and am guessing that's what the owner prefers. EDIT: the reply from the owner is untrue: I don't know who her "Staff" might be other than Abby (who was my stylist)--I have never emailed her and in fact do not know Abby's email address. And my "Disrespect" was limited to my reply "have you looked out the window?" at the accumulating snow when asked about keeping my appointment. Now that I've read them, the reviews support my belief that this salon prefers a young clientele--the words "chill" "vibe" "chic" "adorable" are pretty unmistakable. Please take note: the owner has not disputed my narrative of the facts of what transpired here or my sense that she prefers to serve young clients and is not interested in serving older people like me. Having never before encountered this kind of bias, I failed to recognize it for what it is and that is why I submitted this review.

Haircut, Toner Ruth is an exceptional colorist! Whenever I'm…read moreinspired to try a new hair color she always nails it. She was extremely careful and sanitized everything. Customer Service is awesome.

Ruth is excellent at taming and hydrating natural hair. I highly recommend for the natural hair…read morejourney!