About a month ago, I had a lip wax which cost $10. I was accidentally charged for a brow wax, which is $15. I didn't realize the mistake until after I put in my credit card. I brought it to her attention, and she canceled the transaction and assured me I wouldn't be charged the $15. She then processed another transaction charging me the correct $10. Fine.
Well, yesterday I received my credit card statement, and there was BOTH a $15 and a $10 charge for that day from Amy's (see photo, but click on it to see the whole thing with the charges). Today I went into the salon and showed the statement to a woman who identified herself as Amy. I reminded her of what happened, showed her the credit card statement with the error and asked for a refund of the $15. She refused to refund me because she couldn't find evidence of the charge on her receipts from that date. This was AFTER I showed her my credit card statement clearly showing the $10 charge and the $15 incorrect charge (see photo). She argued and argued. In both charges, it clearly said Amy's Nail lounge. Then she takes my credit card statement along with her receipt records, walks over to another customer, and starts explaining to the other customer why she was right, and I was wrong. I could not understand why she would get another customer involved, and it was clear that other customer was uncomfortable and didn't want to be involved either. Then she came back to me and continued arguing. She said if it wasn't showing up in her records, then the charge never happened. I continually pointed out my credit card statement to her (see photo), but she wouldn't budge. I just ended up walking out without my refund. Never again. read more