RUN, don't walk, AWAY FROM HERE AS FAST AS YOU CAN!! SAVE YOURSELF THE TIME AND PAIN OF POOR…read moreCUSTOMER SERVICE AND FRAUDULENT CHARGES!!!! Sad to say that I'm echoing many of the same post-procedure experiences I'm only now seeing listed here. I'd give FIVE stars IF my review were SOLELY about the 2 ACTUAL human beings I'd met! Alas, it's not! It's been nearly 6 months of constant attempts to resolve outstanding billing errors and study follow up epic fails. These failures include: - Providing literally HALF the sleep test ordered and pre-approved (monitored, non-air flow supported) but BILLING for the higher cost procedure (monitored WITH air flow intervention and support) that WASN'T done! I'm pretty sure this is called FRAUD!!! - NEVER providing the updated CPAP settings (determined by the nurse practitioner) to my provider who adjusts the device equipment. - REPEATED failed attempts to reach ANYONE to schedule the 2nd 1/2 of the sleep study to complete the evaluation. Simply put: they've NEVER RESPONDED TO MULTIPLE EMAILS AND CALLS TO SCHEDULE THE FINAL STUDY!! -REPEATED attempts by myself AND my insurer to communicate with "billing" in order to get the corrected claim submitted to my insurance company; multiple calls, messages, & emails have gone unresponded. Even when the insurance advocate actually DID speak with a live person, who then stated she'd "submit the corrected claim today & expedite scheduling to call within 24 hours...", NEITHER EVER HAPPENED!! MONTHS have gone by with ignored emails and phone calls while I, too, CONTINUE to get their automated calls, emails, & statements of my "past due" bill for a service/procedure I NEVER RECEIVED!!! 6 months later, my "past due bill" is still not corrected, I've NEVER been able to reach that elusive "Michelle" in the "billing department", my insurance authorization for the study I STILL NEED & HAVEN'T HAD SCHEDULED is soon-to-expire but NOONE'S CALLING ME BACK (DESPITE their outgoing message claiming they will do so within 24 hours!), & my sleep is STILL not good because THEY never provided the updated settings to adjust my CPAP! I didn't have a choice of where I'd been referred to for my apnea study needs. And I had NO idea this FOR-PROFIT medical clinic was basically a FRAUD of a business! After spending HOURS & HOURS of my time trying to get my needs met, I'm still fighting to get the proper costs sorted out AND the study I need before the clock runs out! Sadly, it seems I'll have to keep fighting and probably need to find another provider to complete the study in the next calender year, IF I can even get it approved again!! If YOU are able to go somewhere else, DO!! While I'll say that INITIALLY I had high hopes with them because they were responsive in 1st contacting me to schedule my in-lab study, & the tech I met during my study was professional and kind, their consistent failures post-study is abhorrent and nightmarish! So I'll end repeating as I began: RUN, don't walk, AWAY FROM HERE AS FAST AS YOU CAN!! SAVE YOURSELF THE TIME AND PAIN OF POOR CUSTOMER SERVICE AND FRAUDULENT CHARGES!!!

Horrible customer service and honestly quite shady. I went to the location in Daly City, although…read moreit seems like the office staff from San Leandro is the ones who schedule everything. Horrible communication and major lack of follow up. After my initial sleep study appt, where they didn't find anything to report, they called me 6 months later for a "follow up sleep study" and then when I wasn't available for the dates they suggested, they said I would have to wait for 3 additional months to be approved again. Very bizarre. So very perplexed by this haphazard business. I would not recommend.

Receptionist is incredibly rude and hung up on me after asking if I had the right doctor before…read moreproviding my personal information.

Love the front office staff; very kind and helpful. Nancy Myles has always gone above and beyond to…read moreget prior authorizations approved for me. She always has a lovely smile and thoughtful disposition. Dr Rajah is a dedicated brilliant physician. I will be so sad to see him retire. He is very caring and personable

You should never get a sleep study done or visit this medical office. They are super outdated in…read moretheir technology as well as their paperwork system. If you ever get any tests through this office just know that they don't provided medical records electronically nor do they provide it in the format that major health insurance requires for medical record submission. When I spoke to staff about what can be done about the issue, she just said "Oh well". Very unprofessional in my opinion. I know that many people have Medicare or coverage that not many sleep study places accept but my advice is to do your research and go to one in a different city. This one will completely screw you over. Hopefully this review will help someone from making the mistake I did by choosing to do my sleep apnea study here.

All of a sudden I got a large air mask leak and I asked them if I could bring in the mask and have…read morethem cceck it out to see if I had it too tight or too loose or if I put the head gear on wrong that I replaced they told me they don't do that and I would need a new prescription for a new mask and just replace the mask THEY WERE NO HELP AT ALL !!!! THEY even told me I might need to replace or get the machine repaired the machine is working fine only 10 days old I would like to give them NO STARS but you can only give them 1 star at the lowest

wow - the 2 visits truly changed my life. healed ezcema that i've been struggling with for the last…read more3.5 years. dr zhao works magic, that was wild

My experience went well for my 1st visit . Dr Su listens and understands what I needed. She was…read morevery supportive and caring . Her office is very clean and soothing. Im for my next visit. Highly recommend

We would give Lacy six stars if we could, I cannot say enough good things about her. We were able…read moreto work with her three nights per week for a little over a month with our four month old. She was the second night nurse we used and by far the best. It goes without saying that the sleep we got when she was with us was invaluable, but Lacy was also extremely knowledgeable and helpful in advising us on sleep training techniques, what to expect and how to go about it once we were ready. She was always on time and gave us a thorough report the next day of how our guy did through the night and recommended changes to help with things. Lacy was also very reassuring and comforting with my wife during the beginning of sleep training, which was a very stressful time for us. We will absolutely be using her again (if she's available), thanks again Lacy!

Hiring Lacy was probably the best decision my husband and I made when planning our fourth…read moretrimester! As first time parents, it's scary coming home and taking care of a crying baby throughout the night. It was amazing having Lacy there with us twice a week for the first six weeks. Yes, the nights she came enabled us to get solid chunks of sleep to get us through the next few days -- but beyond that, she helped us establish a night time routine that we continue to use months later. She also answered questions and helped us tackle new baby issues -- such as when my baby refused to have full feeds, but would prefer to snack throughout the day. Plus it was awesome to have Lacy kindly correct us when we just didn't know certain things such as why our child refused a bottle (it was because it was in the fridge and the milk was too cold) or simply that our house was too cold and we needed to dress him in an extra layer. To be honest, a night nanny originally felt too expensive - but I would do it again in an instant. I feel like Lacy helped get my husband and me off to a healthy routine and helped set up our child to sleep consistently throughout the night (with just a few quick night feeds) during his first few months. I feel like everything she taught us has helped us get more sleep than any other new parent I know. I would 100% rehire her again if we decide to have another baby or if our child needs some sleep training when he's older.

I've had the pleasure of knowing Abby for over 15 years, and I have consistently been impressed by…read morethe compassion, integrity, and depth of knowledge she brings to her work. I've referred clients to Abby over the years because I know they'll receive thoughtful, tailored care, particularly those navigating ADHD, sleep challenges, or sex therapy. Abby brings warmth and clarity to her sessions, and her clients consistently share how supported and seen they feel. She's a trusted colleague and an asset to the mental health field.

I have known Abby for over 10 years as a friend and colleague and would highly recommend her as a…read moretherapist. Abby blends evidence‑based therapies such as EMDR and CBT with warmth, compassion, and care. She's well-suited for individuals seeking help with anxiety, trauma, insomnia, or sexual issues, offering an inclusive, body-centered, and attuned approach to healing.

Arlene is such a caring and wonderful person to work with. She truly understands baby sleep and is…read moreso knowledgeable about all aspects of childcare. She explains the science behind sleep and really helps you understand with analogies. Arlene helped us sleep train our 4 month old son and it was hard but completely worth it. We now get our nights back and our son puts himself to sleep. He's so well-rested and wakes up with a smile every single day. And the best part is that we also get good rest at night, which lets us be better parents overall. It's a win-win. Sleep training can be difficult on parents, but with the proper guidance and support, it's very manageable. As long as you have reasonable expectations of what a sleep consultant can do, and that all of the heavy lifting must come from the parents, then you'll have a really positive experience with Arlene. She's simply awesome.

Arlene made such a difference with our son! He was never a good sleeper from the beginning. He only…read moreslept 12 hours total per 24 hour period no matter what we tried - we used the Snoo, tried reading advice online, but nothing seemed to make his sleep better. He woke up frequently during the night and his naps were short and random. Once he turned four months old and was old enough to sleep train, we decided to find a professional sleep trainer. As parents, we were both very sleep deprived ourselves, and we wanted to build better habits for our son. We also thought he was ready to transition out of the Snoo in our room into a crib in his own room. Arlene lives about 15 minutes from our house, so we decided to book an in-home consultation, which was definitely worth it. Arlene gave us on-the-spot tips on setting up a great sleep environment for him and walked us through how the sleep training would work. We learned a lot during this session and it was very helpful in preparing us. Fast forward a few weeks later, and he's sleeping through the night every night. He now sleeps 16 hours a day (4 hours more than before!) and takes great naps. Arlene built a custom plan for our son and answered every question that we had during the process. The first couple of nights can be tough (Arlene prepares you for this), but trust us when we say it's totally worth it. Our son is doing so much better now, and we're much happier parents. It's great to not stress about sleep, have predictable rhythms during the day, and see our son sleep so much. We're so happy that we found Arlene!

Abby is an excellent CBTI coach, we have worked together professionally and she delivers top…read morequality care, and sleep habits for life changing benefits.

As a fellow therapist, I've referred numerous clients to Abby over the past decade and a half. She…read morehas a great gift for connecting with clients in a grounded and authentic way, especially those struggling with ADHD, sleep issues, and sexual health concerns. Abby approaches each person with empathy, deep clinical knowledge, and genuine care. Every time I refer to her, I know the client is in excellent hands. Her collaborative nature also makes her a joy to work with professionally.

Hiring Beth was one of the best decisions I've made as a parent…read more Beth arrived our first night home from the hospital and helped me survive (and even thrive) in my first few months as a mother. I'm certain that her care and support helped me achieve my breastfeeding goals, and stay sane whilst healing from birth and learning to care for a tiny human. Forgo the baby moon, skip other niceties if you have to, use your resources on qualified help (especially if you're a rookie parent)! Your future self will thank you.

Beth was a godsend to our family. She came recommended by our birth doula. We ultimately chose…read moreBeth because of extensive experience and knowledge as an educator, humor, and genuine desire to help new mothers. My son came 2.5 weeks early. We had a rough start and my son was in the NICU for a few days. As new parents, we had so much anxiety and wanted an experienced night doula to take care of him otherwise I would stay up all night staring at him. Beth was there from the very first night to not only care for him but for me. She made sure that I was getting enough rest, took care of his bottle prep and sterilization (I was having low milk supply), waking me to pump, and just being an incredibly knowledgeable resource. I learned so much from her. Everything from burping, managing gas, cradle cap, sleep, increasing milk supply, and newborn care and parenting hacks. We interviewed many doulas and can confidently say that Beth is a rare find. She has become family and we miss her dearly!

This review is many years forth coming... I cannot recommend or say enough wonderful things about…read moreDacia. She is the sole reason I was able to breast feed my first son through many, many difficulties- bad patch, painful plugged ducts, sore nipples, over supply and big let down. I had already seen FOUR lactation consultants when Dacia arrived at my house, and I was in desperate need of help. She was patient, kind and well informed and helped me through the many, very difficult times. She was readily available by phone or email. Without her help. I definitely would have given up on breastfeeding. While I was pregnant with my second son last year, I reached out to Dacia again because I did not want a repeat of the traumatic breast feeding experience I had with my first. She called me back immediately and spoke to me for a long time (without charge!) and sent me some useful information to prepare for breast feeding. She was available to come to my house, if needed, and even sent me a text when my son was born offering her help. Luckily, my second was a natural at nursing and I did not need her help. However, I was so happy to know she was there if I needed her. If you need a lactation consultant, call Dacia. She will do everything to try and help you through the many possible difficulties of breast feeding. She is such a wonderful person and resource to have by your side!

Dacia is a very sweet person, even though she was on maternity leave herself. She called back and…read moregave a phone consultation with some very important insight into the situation. Her advice put to rest some of the unknown fear of a new born parents. If she can provide such great support and advise over the phone without looking at the setting, I am very confident she can do wonders if she sees in person. Thank you Dacia.