4 out of 5 stars…read more I've had consistently positive experiences at Providence Train Station. The staff are always courteous, friendly, and willing to help. No question ever feels like a bad question when you speak with them, and that level of customer service is exactly what travelers need--whether traveling for work or pleasure. The bathrooms are definitely outdated, but they are clean and, importantly, do not smell. That may sound like a small thing, but there are plenty of businesses with much newer restrooms that cannot say the same. But they should have the option of paper towels to dry your hands, in my opinion of course, besides just hand blowers. Also one big note for the men's bathroom!! There are 2 urinals and there is no divider between them. So if you're shy or worried there may be prying eyes, then use the stalls. I've never personally eaten at the deli, but it always seems to have a steady flow of customers, so that's probably a good sign. The convenience store inside is also very useful. Prices are what you would expect at a transportation hub, although I've found them to be slightly less expensive than at some other travel locations. The station interior is currently undergoing renovations, and it appears that some exterior work is planned as well, including improvements to the sidewalk in front of the station. Hopefully, the upgrades will make an already convenient station even better. One of the best things about this station is the location. It's right downtown and very easy to access. Providence Place Mall is only a short walk away, and the park directly outside the station is a great feature that makes the surrounding area feel much more inviting. My only real caveat is access to Tracks 1 and 2. You have to go downstairs to reach them. I have not personally noticed an elevator nearby, although I would expect there is an accessible option somewhere in the station. There are escalators, but the ones I've used only travel upward rather than down toward the tracks. Overall, Providence Train Station is convenient, clean, well located, and supported by a very helpful staff. With the renovations underway, I think it has the potential to become an even better station.

We came here recently to get on the Amtrak train to New York City…read more The station is being remodeled, so there's a lot of fencing and scaffolding around. The elevators are not in operation right now, so be ready to haul your bags up and down the stairs ... or... wait for the slow elevator to come up. The remodel has moved many things inside for the time being. They still have large screens for train information. It's an easy station to use since there's only two tracks.

Took a trip into Boston and parked at this location where there is no fee. Several bus routes also…read morestop at this train station. Boston (in) bound tracks are on the parking lot side of the station. Providence (out) bound tracks are accessed using the pedestrian overpass. This is a fully 'outside' station so dress for the weather. Purchase tickets on the train. Temporary bathrooms and portajohns are currently available for customer use while a permenant bathroom facility is constructed. A metal fence seperates parking from the station and buses. Walk toward the left side of the fence, near the bathrooms, to enter. Bicycle parking is located by the bus stops. The station is in good condition. A few restaurants, bars and visitor info center are within a 15 minute walk of the station. Check the MBTA website for schedules, routes, prices and delays.

I use this station a lot to head to Boston and I deeply enjoy it. It's nice and spacious, there's…read moretons of parking, since they made the second parking lot, there's camera everywhere not sure if they work but love that being there. They have bus stops here as well, and places to leave your bikes. I see patrol coming around often. They do have porter potties which I don't like but it will do when you have no choice. You can get dropped off or drive in and leave your car. It's much nicer and so much closer with it being located in Pawt/CF.

This one conductor lady was very rude it was like she didn't want to be here and had an attitude…read morewith everyone. I am pretty sure the staff here are well aware of who I am talking about. Doing a job that must deal with so many people you can't come in with a bad attitude. And the excuse of someone else setting her off is not the case because she got on the train in Providence and her attitude began from then on. Looking on my ticket I see her conductor number 613013 just in case there is a misunderstanding of who I am talking about. She is on the 6a.m. train from Providence to South Station.

Can someone please answer to me what the point is of having a huge lot and not allowing overnight…read moreparking? Am I missing something? What a waste! My friend and I went to Boston for the weekend via the "T". This is not my first time taking the "T" but it was the first time I drove there without being dropped off. Being the super organized person that I am, I planned everything down to the last detail. I checked the MBTA website for parking information at the South Attleboro station to compare it to boarding the train in Providence, as both stops happen to be about the same distance from my home. The only information listed stated that parking was $4.00 per day and managed by a separate company called "Laz" (so this is how they separate themselves from the parking company's unfair policies). Upon arriving, I picked the spot, checked my space number, and inserted $10.00 into this ridiculously outdated contraption. Thinking $4.00 per day and then just not having the change in ones, I succumbed to the additional $2.00 (big deal, I thought). So what happens after over-paying my parking and arriving the next afternoon to get my car? You guessed it, parking ticket! This ticket doesn't give you an option to call and explain, just the option to appeal and if your appeal is denied you are charged a $20.00 surcharge. Also, if you opt to pay by phone or internet you are charged a $3.50 surcharge, plus the $1 fee that is already added for the fact that you got the ticket in the first place. Now I'm faced with a little dilemma, do I mail a check in for $5.00 (potentially risking it being misplaced) or appeal and potentially be charged more and/or deal with traffic court? Any logical person will just pay the ticket, and this is what angers me most, they back you into a corner. The website does not mention that there is no overnight parking. There are not any readily noticeable signs that read no overnight parking as I was sure to check after receiving the ticket. Alas, there is a small section on the white sign near the outdated parking contraption on the bottom left that reads "No Overnight Parking". Unlucky for me I guess, as people were blocking that bottom portion of the sign as they stood to pay that morning. So thanks South Attleboro Station for all together charging me $15 for parking. The amount is not large but the inconvenience hugely unnecessary.

Our plane was hours late arriving and the driver patiently waited. Courteous and dependable.read more

Rachel was very responsive when booking our ride and the driver we had, Jerry, was also great a…read morecommunicator letting us know where to find him when we got off the ferry. He was on time, safe and friendly. Highly recommend.

Parking to take Amtrak? Park anywhere else! Or better yet, get the train at 128 Station. Why?…read more - If you arrive anytime between 10am and 4pm, chances are it is full and they won't let you in. If you're rushing to catch a train, you will miss it. It's happened to me many times! Go to 128 station is never full. - Security is awful. Nonexistent. No cameras at the stairwells, elevators, entrances or exits. No patrols. I've had damage done to my car, but there is no security anywhere. Literally park at your own risk. Cameras everywhere at 128 station. Very safe. - The cashier late at night clocks out early! It is supposed to be open until 1:30am (or 30min after last train, which arrives at 1:10am). I missed my train and flew into TF Green instead, landing at 12:50 and getting to the garage at 1:29am. Locked up tight. No one around. All gates closed. When I got my car the next day, the cashier said the late night cashier clocked out at 1:25am! Thats 15 minutes early. The parking at 128 Station is open 24hrs. All in all, not trustworthy. Don't park here.

Parked my car here overnight, while taking the train to NYC. Came back and my passenger-side mirror…read morehad been knocked off the car! They say they will take no responsibility for this, and wouldn't even refund the $36 I payed to park. Better off in ANY other garage.

I like to tip in cash. Uber should not make credit card tipping mandatory. They should also have…read morea comment section where the customer can state that they tipped in cash. Like every other company greed is the #1 factor and God forbid UBER doesn't get taxes back on their driver's tip!!! Normally the transportation is fine. I've had a car that smelled like someone has been smoking in there for 40 years and a few individuals that talked too much. Other than that the tipping issue is my number 1 dislike.

Uber is helpful transportation, but their customer service is absolutely horrible. I feel like you…read morenever know how much they're going to charge you. You're at the mercy of them charging you even if you have credits and they didn't apply them. Getting a hold of customer service is difficult. You have to jump the hurdle of the chat bot and a live agent is only available over chat. The live agents rarely resolve your issue. I've had to go through my bank several times for disputes. It's exhausting and makes me anxious when I consider ordering transportation from them again.

First time to use a carvedilol right service service. I wrote a super review for the trip to Logan…read more The return trip the morning that THE BLIZZARD was to start really really impressed us. Our plane was 4 hours late arriving after midnight on Sunday. David was right there in one of their wonderful cars . He was phenomenal and delivered us to the Cape at 2:30a.m. and was charming. He carried our bags inside for us, and he still had an hour+ ride to his home. I need to mention that we are elderly and should not have worried that someone would be there. They were there and with chocolates!!

All I can say is WOW! My daughter was traveling alone and I was looking for a ride service that was…read moretrustworthy and reliable. I found that and so much more. Dean (the owner) reached out to me personally to go over any questions or concerns that I had. He even shared his phone number in case something else came up. He was always responsive, professional, and very kind. My daughter's driver, Todd, went above and beyond. He reached out in advance with his phone number, willing to answer any questions I might have. He kept me updated on her flight. He not only got her to campus safely, but waited while she got checked in, took her bags to her dorm, and sent us a pic of her in her new space. It was so much more than we could have hoped for. My daughter was delighted with the surprise of chocolates and water in the car and she loved chatting with Todd. He is an absolute gem. I wish I could give this company more than 5 stars. Truly. If you need a ride and you're around the Providence/Boston area-don't hesitate to give them a call. You won't be disappointed!

If I could give this car service a minus I would . After arriving late without a toddler seat I…read moregave them ours, with a promise that they would return it! This was Aug 2nd, and many calls later it's September 25th and still no seat. Had to go out and buy a new one! Allen the "manager" has repeatedly promised to deliver , but just delivers empty promises. I feel sorry for his staff who has to cover for his totally unprofessional behavior! Waiting for a refund....

I cannot say enough about how wonderful Elite Car Service is! The folks answering the phones are…read morehelpful and courteous - so professional. Most importantly, the drivers are absolutely outstanding: kind, thoughtful, excellent drivers, on time every time I've engaged them. I recently used this service for a special situation: a family member with a medical condition and Elite could not have been more helpful. Thank you, Elite!

Lyft is convenient, but their customer service is absolutely horrible. I feel like you never know…read morehow much they're going to charge you. You're at the mercy of them charging you even if you have credits and they didn't apply them. They won't apply them retroactively regardless of the mistake happening on their end. Getting a hold of customer service is difficult. You have to jump the hurdle of the chat bot and a live agent is only available over chat. The live agents rarely resolve your issue. I've had to go through my bank several times for disputes. It's exhausting and makes me anxious when I consider ordering transportation from them again.

I had a driver ignore my repeated attempts to let me out. I ended up getting out at a main…read moreintersection. I started opening the door and he finally pulled over. I thought he couldn't speak english, perhaps that is why, but when I opened that door he spoke english I reported the driver, their customer service was horrid. Your driver practically kidnapped me, and i then had to get another ride and it cost me more money. I asked for a refund, and they said my ride was completed, no refund but as a courtesy, they would refund me 15.00. That doesnt quite feel like they give a crap. I explained why they should pay for part of the next ride too, and instead, they credited me 14.00, less than what they originally offered. Their driver left me shaken at a major intersection calling for another ride, canceling because it is the same drive who drove me over a mile saying stop. I forgot my keys at work, which is how this started. I had told the driver but he pulled off anyway. I was begging for him to let me out or turn around. He kept saying okay but just disregarded my repeated pleas. I just asked for my money back, and you treated me that way. Doing what I should have done originally. Going to the police, filing a report, and contacting an attorney. Was it really worth this? This was a safety issue​​