I hate to give negative reviews to a local business, but I had really bad experiences lately…read more Surly, uncaring customer support, who today gladly had me overpay $30 for my trip. 5 different reps, zero f-cks to give! Couldn't even pretend to care! "Customer Contempt" department. My last trip broke down and was 4 hours late. And just as "icing" in the cake, today's bus home reeks of sh-t. This bus is only in emergencies for me now, and even then.. Please NY, bring us some better public transportation!!

The general experience of travelings with Trailways has declined steadily in the last few years,…read morebut a few really awful things stand out about the Kingston station location in my most recent experiences: - Station closes before last bus arrives. This causes a few problems. On my last trip (from Kingston to NYC), it was 22F out, the last bus was running late, and the station attendant closed the station and kicked everyone out into the cold outside. This is unsafe, especially if there had been elderly passengers with health issues. This is the result of Trailways NOT WANTING TO PAY to keep the station open with a worker. The station used to be open before the first bus arrived (mornings) and after the last one departed (evenings). This presents a safety hazard to elderly passengers when the temps are that low. You can't ask an 80 year old granny to wait outside in 22F. Trailways, what is wrong with you. Next, closing the station early makes it impossible to get a parking pass for the parking lot. Because you need an attendant to issue the pass for your windshield. When I call their customer support, their answer is "take an earlier bus if you need a pass". That's an answer from a company taking my money to get me where I'm going? Closing the station early (before last bus arrives) also creates another safety problem. I've had the experience where a heavy snow storm rolled in and dropped a ton of snow. The Trailways Kingston lot had not been plowed . The office was closed. No one to call for help or alert them that their lot was NOT plowed and no one could get their car out. I dug my car out (had a shovel in the car) and had AWD and good undercar clearance, so I could get out. I used my car to make tracks for other passengers who did not have AWD to get their cars out. Trailways staff meanwhile....nowhere to be found and no way to reach them since they don't post a number for the station and there's no one in the office when it's closed. - Station still closed before the first morning buses depart. Thus you can't buy a ticket or get a parking pass. You can buy a ticket in advance online, but how can you can a parking pass if the Kingston station is closed. You need an attendant for that. Trailways, do you actually want customers? Do you care? - Parking pass, when you can even get one, is now valid for only 3 days instead of the 6 days that it had been issued for in the past. Again, are you just trying to make it harder for passengers to use your service? - Incorrect info on website - When you search for a bus from Kingston to NYC the site returns results for Woodstock or New Jersey. If you don't carefully check the location (in smaller text), you might buy the wrong ticket. Why does the site return locations that were not in any way part of your search. You have to double check everything. NEVER worked like this before. Poor coding of the site. I stopped using Trailways for a few months because the experience had just become too frustrating (having to bend my schedule to the dwindling hours of the station). I took a trip this week and it reminded me of ALL the reasons I don't use Trailways. When I mentioned this to my fellow passengers in Kingston, they said it had been this way for months and is getting worse (buses arriving over 30 min late, not arriving AT ALL, website and 10 pack tickets getting harder to use, prices fluctuating wildly). Do yourself a favor, find another way to get to NYC from Kingston.

Highly recommend. Prompt service, clean car and a good price. Will be using Nicks taxi againread more

I was traveling to Omega for the first time from California and needed a ride there from Albany…read moreairport. I was so nervous because I didn't know anyone in that area. But Nick responded to my messages quickly and quoted a very reasonable price. His driver, Cynthia, was super professional and even helped me with my bags, which I was concerned about because I have mobility issues. I will definitely be using Nick's service again in the future. Highly recommend!

Quick easy 4 stops to nyc..u cant beat it. Im usually a metro north Travellers, but since I was…read moretaking amtrak out of state from Penn Station, this was a better option

Another small yet clean Amtrak train station. Just a few passengers boarded this train. I did not…read moresee anybody depart. Lots of marsh land around here.

As a former Athletics Director at Kingston I found Cramden coach to be reliable, and affordable in…read moreprice compared with other transportation enterprises. As a Public School, budget is important and Athletics is usually last to be served. I am currently working at another local school and hope we can establish a good relationship with Cramden to transport our athletes.

They arrived on time for each ride, and the drivers were lovely. They helped with bags, and told us…read moreabout some of the sights we passed. There was a problem with one of the cars and it was resolved.

AWesome and friendly. I can't believe the ride from Rhinebeck to NYC on a late Saturday night was…read moreonly $40 a person. I'm so grateful bc the Amtrak slows down. THANK U FOR AN AWESOME FAST RIDE INTO NYC!!! Always ride with this taxi!!!!

Danny is fabulous - reliable and a wonderful person. We left my husband's computer at our vehicle…read moredrop off in Kingston and needed a taxi to retrieve the computer. We were going to take the taxi to and from. Danny volunteered to get the computer and bring it to us for one taxi fee. Where do you get service like this! He's the person to call.

around the corner taxi is the best!!!…read more amazing customer service!!! very fair pricing, cost etc. the car does "not" smell like extremely toxic synthetic chemical "air fresheners" far surpasses any taxi service in dutchess county, especially red hook taxi, who are the worst taxi service... thank god there is now a very reliable taxi that does not treat thier customers like crap... (red hook taxi) great job danny!!! many blessings!

This was a pretty great two-and-a-half hour bus ride; smooth riding, and only one stop on the way…read moreup. People were advised to use earplugs with their devices, and to keep their cellphone conversations brief and quiet. I actually slept on the way back; I definitely won't mind taking it again. I have NO complaints about this bus line--except the ticket price, and I have to admit it's reasonable, but I just couldn't afford it every week. Hey, I can't afford Metro-North anymore either!

Simply the worst. Bus was supposed to leave rosendale at 8:45 on 7/8/26. Waited until 9:05 and it…read morestill did not arrive so I had to drive myself to Ridgewood, NJ so I would not miss my prepaid uber to take me the rest of the way to NJ. I drove a new car that i had just purchased in edison back home and then had to take a bus back down to ridgewood to pick up my car. Asked for a refund online and was denied. What kind of craziness is that? BUS DIDNT SHOW UP AND I HAD TO WASTE HALF A DAY THE NEXT DAY TO PICK MY CAR UP. Waited on hold to discuss why my request was denied and was on hold for twenty minutes. Again, simply the worst.

Not only once but 3 times! Have i had a problem with this crappy bus service. I am heading to…read moreoneonta and the guy stops at New Paltz and says "dhsjsjsj hours" and all 50 of us in the bus go "what?!" And at that point we feel like we're being kidnapped bc this mans drives back to stop prior of New Paltz, so we all start freaking out. As an old lady goes for the emergency exit I stop her and tell her if you jump you won't make it. At that moment she stares at me and turns her head out the window .1 seconds later the driver stops her and tells her no "another bus driver will come for you guys she sits back and starts to cry while I comfort her head and tell her everything will be fine. I then sit back angrily on my seat and start eating my mcdonals thanks to you guys I will be missing the hottest party of the year.

From the owner: At Adirondack, Pine Hill, and New York Trailways, our commitment to exceptional service has made us…read morethe hometown bus line to four generations of travelers. For over eighty years, we have learned from our customers and used that experience to build one of the premier interstate passenger bus networks in the nation. As a result, millions of travelers have reached their destinations comfortably, safely, and predictably on time.As a result of our commitment to safety, each of our companies have earned the highly coveted Department of Defense Certification.In order to continue this high level of service to our customers, we have equipped our coaches with Global Positioning Devices (GPS) and every one of our drivers carries a cell phone.As we continue to modernize our fleet, our newer coaches are equipped with power outlets and Wi-Fi.