I'd never seen an amtrak station combined with a greyhound station. But please stop using so much bleach when you have passengers inside. Thank you! read more

Plenty of parking available right at boarding. The seating area inside is small but clean. Waited at most 15 min for our train and everything went smoothly ! There's a food/ coffee place across the street which I thought was super convenient. Also there is a vending machine in the waiting area. read more

I decided to take a train ride to Chicago for the New Year.The boarding is pretty simple. And I'm pretty easy to do.Real the downside of the Ann Arbor Location Is that there is a lack of parking. there is a place that you could park if you get there early enough. That is 2.20 per hour. There is also another area. A little farther back that you can park. If you come. I'll be early enough to get a space. However, it is quite muddy. I had business class sesting going which gives you some leg room. However, it is old. On the way back. I sat in the general area and this area was newer. I would prefer this to sit versus what is currently business class. I hope they upgrade these areas to new orleans in the future. I would also recommend bringing wipes to wipe down your area because it does not seem that they're clean anything between any trips. The ride was decent overall. However, there were some areas of the track that definitely need to be replaced because there were some serious bumps along the way. I would definitely do this again. Because it is convenient and I don't have to drive. However, it does take some time because there are various stops along the way. Overall a good experience. read more

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This is my second time taking the Amtrak from Ann Arbor to Chicago and I wanted to share what the long term parking lot looks like 1 hr prior to departure (6:15am for a 7:15am train) on a Wednesday. As you can see, there were plenty of open spots. I'm always paranoid that there won't be enough spots at this location based on other reviews, but again today, there were plenty of spots. I think it just depends on how many people are parking a car. Ann Arbor gets a lot of students that walk, take the bus, or get dropped off by an Uber. read more

Amtrak - Long term parking at 6:15am on a Wednesday. (First train is at 7:15am) - Train Stations Near Me - Ann Arbor, Michigan

I've used the Ann Arbor Amtrak Station many times... while it's not fancy like major cities, but it serves it's purpose. Plenty of seating for the waiting area and the bathroom was modern and clean. However, officials needs to stop talking about building a new station and just build one!! I think they been talking about building new station for over 10 years... lets move forward!! read more

For a recent trip to Chicago, I was quite excited to be taking the train. After a long work week, I couldn't wait to kick back, relax, and let someone else do the driving so I could let my mind wander, snooze, and read it I wanted to. My last time on the train was with Deutsche Bahn, and I looked forward to seeing what Amtrak had to offer. The station itself in Ann Arbor is not bad. It's combined with the Greyhound station, and it is clean with plenty of seats and ample parking. I arrived a good fifteen minutes before my train was due to arrive. 35 minutes later (train was 20 minutes late at this point), we finally heard an announcement that the train was running late and that it might be another 10 minutes. I think it was even later than they predicted. This set the tone for the entire trip. Be forewarned that if you travel to Chicago, you will likely be hours late. You will stop for a crew change, to wait to allow other trains to pass (trains that also end up being delayed, so your wait is even longer), and also for no explicable reason. With a projected arrival time of 10:40 PM (and times are local to whatever city you are arriving in/departing from on the Amtrak app), I finally rolled in around 12:35, completely exhausted. I'm not sure why some of the stops (crew change) cannot be factored in by Amtrak, or better communicated to passengers. Also, the WiFi did not work (a friend warned me of that) and data coverage was spotty in areas. The train itself was clean, quiet, and comfortable. There's a dining car with very few options, so bring some snacks if you want something healthy, or in case they run out. There are outlets at each row so you can charge your electronics (which you'll need to do if your phone is scrambling for service as mine was the whole time). The service is so infamously bad that the Ann Arbor Observer ran a cartoon about it shortly after my trip in the July 2019 edition. While rail travel may have its definite advantages, and I would love to see a robust public transportation infrastructure in the US, I may think twice about taking this train the next time I have somewhere to be. read more

While my experience taking the train to Chicago was "OK" it started out on a really bad note and ended on a bad note. The ride itself has delays too, but this review is about the station itself. That bad note is the Amtrak station in Ann Arbor. They should be ashamed of themselves because this is not handicap accessible, not luggage accessible, and it's poorly designed. When I parked my car and went to head to the station I realize that there was a huge huge staircase ahead of me. I was heading to the Chicago Marathon. I am physically fit. But... I had a suitcase with a lot of stuff in it. It took all my energy and strength to try and hike my suitcase up over each of the stairs. It was dangerous and risky. But there is no option. There are no porters, and there is no ramp. Granted I figured out a way to get it done but what would I have done in another situation... Well I will tell you. Fast forward past the weekend where I completed the Chicago Marathon. I was very sore the next day as you can probably imagine from running 26.2 miles. Additionally my knee was flaring up a bit. And, guess what... I still have the same suitcase to get back to my car, Up a ginormous flight of stairs and then down a ginormous flight of stairs. Not a small flight like you see in a house, a huge huge staircase. You can see the picture of it in this review. This is not even funny. It was a cruel cruel joke. I actually had to call a friend who lives in Ann Arbor, have her come to the train depot, put my luggage in her car, and drive me across to the parking lot. The dilemma is there a train tracks in the way and you cannot cross those. Ann Arbor... Amtrak... Get with the program and put some ramps in. This is not OK! read more

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My dad booked an Amtrak from Detroit to Chicago and also on the train to get back home from our NFL Draft trip. and in the middle of nowhere the train had a LONG DELAY. From a broken bridge and also almost scammed us into not bringing outside food on the train. And in South bend or hammond there was another unknown delay. And That was without any notice. Thanks for screwing up our time and ride Amtrak Wolverine service. Never traveling with you when I go to Detroit again. Also I Was stuck on the train for 7 hours and 45 minutes! so do not take it. Never Again. Take the plane next time. So how can a 4-5 hour train ride turn into a 7 hour and 45 minute train ride!? when I got back home it was 4:20 PM. SO GO ON A PLANE! And that's final! And never take Amtrak again. but at Ann Arbor the station shared with Greyhound. We ended up in the business class section. With the lounge area. And I will never give a 100 dollar bill to Amtrak again. Oh and the delay time in total was an hour and a half ? So WHY WOULD YOU ASK ME TO GO ON AMTRAK!? Oh I'm ali faraj. NOW FOR THE LAST TIME DO NOT TAKE AMTRAK AGAIN!!!!!!!!!!!!!!!!!!!!! End of review. read more

I recommend the Ann Arbor station. It was very clean, has bathrooms, and the staff was really nice answering my questions because I had never been to that station before. They have short term paid parking for pick up/drop off, but they have a great, safe, long term free parking just over a bridge on the opposite side of the platform, a very short walk away. Clearly used heavily by U of M students, the waiting area was full, but very comfortable. read more

except for the delays which are out of our control 99.9 percent of the time, the Amtrak service is excellent. I take the Wolverine and would like to give a huge shoutout to both Andre and Desiree, they make my day when I see them. First; Desiree actually knows me as a frequent "trainer" and I threw here for a loop this past Wednesday when I told her I'm going to Chicago, because normally I would take it to Jackson. I board in Ann Arbor and she along with Andre do the Detroit or Pontiac to Battle Creek segment; both are fun to see along with all the other conductors; make you smile and feel like family. the Ann Arbor station is small but nice, parking is a breeze and it's fully handicapped accessible. so please take Amtrak, it's the best. the horn for those that do NOT know is the Nathan K5LA Raised Letter(Third Generation). read more

I took my grandson to Kalamazoo from Ann Arbor and both Wolverine trains, conductors, employees along with the stations were awesome. Can't wait to do it again! read more

This review shouldn't be used as a basis for not using Amtrak to travel from A2 to Chicago. Instead, it should be used to tell you what to expect or be prepared for if you do. Postives: long term parking is free (but please also see last comments about that), the station and restrooms are clean, staff was friendly and helpful not only to me but to everyone I overheard asking them questions and buying tickets. They also did their best to keep us all informed of where the train was during the 4 hour delay that followed an accident with a car in Dearborn just minutes before the train was scheduled to arrive at our station. That's the risk. DELAYS! Regretfully, no one knew how long the police and Amtrak and re-crewing would take for sure, but surely there was a closer estimate than telling us every hour -it will be another hour. Knowing would have allowed everyone to make decisions about getting offsite food or beverages or rides away from the station for awhile. But that said, all the travellers took it in stride and no one acted out. If you do have a delay of at least 25-30 minutes, that's enough time to call in a carry-out order from nearby Northside Grill and go down the hill to pick it up (15 minute walk RT) Or enough time to go up the hill to Sweetwater for a good coffee or drink (also about a 15 minute RT). Go prepared! Take snacks!! What is really bad about the Amtrak station is the longterm parking available just across the tracks with way over but down lots of steps and across a regular strret bridge. That traverse might be ok on a sunny summer day but winter might be a little tough. Also hard on older folks or those with disabilities. You are literally steps from the station when you park. I can't imagine it would be that difficult to figure out some safe ground-level access to the station. And the parking lot itself is gravel only (ok) but lot and stairs were littered with trash and looking pretty sketchy. No pics of that....I was hurrying to catch the train!! LOL joke was on me! Addendum: two days later Amtrak issued travel vouchers to each passenger for the inconvenience (about 1/3 of my ticket price). I used mine for an upgrade to business for the return home, a trip that was fast, uninterrupted and right on time. All's well that ends well. read more

It's a train station/bus depot. They sell both tickets for Amtrak and Greyhound. Good asset to the small, college town of Ann Arbor. The last few times, I've taken the Amtrak, it's been pretty chill, rarely crowded and plenty of space to find a seat to wait or a quick 10min walk in to their cute downtown area. Nice to have 3 time slots to get in or out towards Chicago. A fine alternative than flying, nothing fancy, but easy. At times, it could take a while to buy a ticket, so if you plan to get it in person, make sure to give yourself enough time. read more

My husband boarded the Amtrak in Chicago at 1pm today, headed home to Ann Arbor. It's 12:23 am and his train is stopped in Jackson. The train stopped for hours in Michigan City and several other times along the way. How is it acceptable that a 5 hour trip turn into a 12 hour trip??? AMTRAK IS LITERALLY THE WORST WAY TO TRAVEL. read more

This has worked for me as a way to Chicago more than once. You have to book way in advance for the upgraded tickets, they are worth it in my opinion. I am kinda spoiled. I ended up in coach this last trip and did fine though. The station itself gets crowded and chaotic but it is clean and has plenty of seating. Be warned they fill up a Chicago bound train before they make it to Ann Arbor so you might end up sharing with a stranger if you are alone at a popular departure time. My trip there had no breakfast food that was not a sweet in the dining car but I come prepared thank goodness. The seats are roomier than airplane seats, you do not get scanned or strip searched and the bathrooms are not the size of a postage stamp. I would not sit near one though. The trip to Chicago is pleasant and uneventful. Scenery is a total snooze. Things generally run on time though and time passes quickly enough with a book. All in all it is not a half bad option. Given the lead time you must allow when travelling by plane and the delays, this is not too much more time consuming really. read more

It's a decent size station with enough seats inside. It can get busy. The problem is the long term parking is across the street and over a long bridge. You have to drag your luggage up the stairs then walk over a bridge then back down the stairs. I guess it could be worse because it's free parking for up to 14 days. read more

My first ride on an Amtrak. Visited a friend in Michigan and decided to take the Amtrak to Chicago. I was a little bit hesitant but the train was clean and the staff were courteous and friendly. Terry Smith, a conductor, chatted with our group. We expressed that we didn't really have plans for Chicago. He said he would write down some recommendations. When he returned, we had a list of sports bars, restaurants, and shopping places. He had something unique to say about each one and provided us with traveler tips to get the most out of our trip. This was the highlight of the ride. Bathrooms are located in each cart. The food cart is at the very back of the train. The train goes 110mph after the Kalamazoo stop. The train was late about 10 minutes but the train station kept us well informed. read more

Amtrak - List of Chicago recommendations from Terry Smith - Amtrak Conductor. - Train Stations Near Me - Ann Arbor, Michigan

I don't use the Amtrak as often as I once did but if I have to travel to Chicago its Megabus first and Amtrak second. Here is why: 1. Amtrak has a lot of stops and it tends to bottleneck during heavy freight times whereas Megabus is non stop. 2. The train can take as long as 7 hours, Megabus about 4. 3. Megabus tends to be cheaper. 4. Megabus riders are largely students and working professionals, not a bunch of families with noisy kids. You have to have a credit card to ride. Here's the plusses to Amtrak 1. Reclining seats 2. Cafe car with alcoholic beverages 3. Very scenic 4. Roomy seats. 5. Easy to reserve, pay online and if you forget a ticket you can pay on board. 6. Rewards points. 7. Roomy interior. 8. Train drops you off in Union Station where you can catch a cab or jump on a Metra station train to the exurbs. This is huge. Metra runs about 10 bucks for a weekend pass. I would use Ann Arbor or Dearborn as both are busy but I prefer this location. There's actually a bus station that is sheltered, temperature controlled, with seats. Parking is an issue but if your creative there are a few free parking options nearby. Not telling you my secrets but if you know the geography of A2 you'll figure it out. There's also a bar/restaurant across the street (Casey's). Bottom line, Megabus one but Amtrak A2 is best second option. Third: Driving but your going to pay steeply to park your car in Chicago. 25 bucks a day or more. Flying is not a good way to go to Chitown. Airport is far away and then you have to travel 40 mins back to the city. No. read more

my friend has been stuck on her train for 6 1/2 hours. amtrak sucks. i feel so bad for her

I've used this station more than a few times for travel to Chicago and I love it. The station is basic with clean restrooms. It simple and uncrowded. Has vending machines for snacks. The trains are clean and very comfortable. It has free long-term parking but being on the opposite side of the tracks you climb up and down a good number of steps dragging luggage. I've never had any issues leaving my car and it's been left for over a month. read more

Amtrak rules I love this train. It's fast. Not crowded like greyhound or an airplane. It's just one great experience after another. I love the scenery it takes you through. read more

Amtrak - Train Stations Near Me - Ann Arbor, Michigan

The Amtrak rail station in Ann Arbor is small of course, but it is sufficient. Located in the north end of the Kerrytown neighborhood it is convenient to downtown as well as the University of Michigan Medical Center. Vending machines with coffee drinks and snacks are located in the waiting lounge. The staff is helpful and will be able to give you fairly good estimates of trains' actual expected arrival times, as the trains often run several minutes behind schedule. You can also check the Amtrak website which provides train status and expected arrival times. From this station, trains run westbound toward Chicago (3 per day) departing in the early morning, midday, and late afternoon. These stop in a few cities such as Jackson and Kalamazoo, among others, on their way toward the final destination, Chicago. The three daily trains running in the other direction (arriving from Chicago) go on to Dearborn and Detroit, and then turn north stopping in three of Detroit's northern suburbs, Royal Oak, Troy, and Pontiac (end of the line). Ticket cost is affordable but not a terrific bargain. Seating on the train is very spacious and reasonably comfortable. Drinks and snacks are available in the café car. The trains I have ridden have been comfortable and not at all crowded. The conductors have been helpful and polite. read more

I made a plan to hang in Ann Arbor for a night and for $25 round trip, this was a fun add-on. I came from Royal Oak (ROY in Amtrak jargon), and I didn't buy my tickets in time, so I was told I couold buy them on the train, when I tried, the conductors had a discussion over who was the most lazy and the decided on a tie, and therefore told me they could not honor my AAA discount. I want my $1.50 in savings! Whatevs. After a fun night in Ann Arbor, I stopped by this station first, to buy my ticket before I was on the train, so I could get my $1.50 in AAA savings (that's like 3 tacos from Taco Bell). I told the guy at the ticket office about my malady and he said they should have given me the discount on the train, and went ahead and discounted my the AAA price for both ways. Really awesome. To be fair, I was at this station at about 11:00pm on a weekday, so I did not get the full rush of a bustling train track. I was the only one there, but the guy at the office was very nice. Bathroom was very clean, always a good thing when about to ride on a giant metal twinkie for 3 hours. All in all my experience in the station was good, and I got to pretend I was a 1940's press man, ending all my sentences in ", see?", and pretending to bet on horse races. read more

I've gone to Chicago on the train a few times, as well as taking buses and driving, and I have to say, for $33 one way, the train is totally worth it. I ended up with my own two seats the last time I travelled, and it was really relaxing. I love that I can charge my phone or laptop while on the train. It's so easy to pop in a movie and sit back and watch it, instead of fighting traffic or feeling like I'm going to die on a bus (another story for another time.). My only complaint is that some other passengers seem to ignore normal volume levels of their own voices. The two women sitting across from me were having a loud discussion about their mutual friend's indiscretions, while a woman catty corner to me was screaming into her phone about trying to get to DC for an employment workshop, because she had no money. The quiet car will be my choice next time around. read more

My mother does not like to fly, and can't drive this far. In the past she has taken the Megabus but this time said she wanted to take the train. On the return trip home from Chicago, when my 80 year old mother arrived in Ann Arbor, her final destination, the person who was to pick her up at the train station at 11pm got sick and was not there to pick her up. When my mom asked the lady at the train station for help in getting a ride or a taxi, the Amtrak or A2 station person took the attitude of "not my problem" as it was time for her to get off of work, and left my elderly mother stranded at the station with midnight fast approaching. Luckily my mom called the police who sent her a taxi but I am very upset that the workers treated an elderly passenger this way, especially when I paid extra to get her in Business Class and had pre-arranged special assistance and red-cap assistance. Who just leaves a senior citizen stranded at a train station at midnight in the winter? This could have gone really wrong and we were fortunate this time, but the worker at this station needs to be trained to assist their paying customers, especially when their safety is in jeopardy. read more

Customer service isn't a priority. Ann Arbor station gentleman behind the counter was not a nice or friendly person. Asking questions to most of the employees was a terrible experience.. This was our first time and needed direction. Well, asking questions seems to be a no no. No excuse for such behaviors. Not pleased... read more

This is less about the station and more about the actual Amtrak train. Prepare yourself for my whiney tangent: Delays. Delays. Delays. Think 1.5- 2 hours. Each way. The smell inside. If you plan on sleeping forgetaboutit- seats are hard and you just can't get comfortable- not nearly as comfy as an airplane . Seriously. The temperature inside the train is currently having a bi-polar attack. The good: easy boarding especially using the Amtrak app. Disclaimer: I'm grouchy from spending 11+ hours on this train in one day. Pro-tip: Bring hand sanitizer and a blanket. read more

I really want to give it no stars. They stop in the middle of nowhere, they make you sit for 20 minutes before giving a reason why, they are an hour late at least. WHY would anyone take a train again? Given government money, turn into slackers! read more

Absolutely terrible. ~20% on-time arrival rating from Ann Arbor to Chicago. I have now gone both ways on the route and have experienced about 2 hours of delays. Each way. NOT total. Each way. The greatest joke on their website is "Know that trains can make up lost time as they travel." What they probably meant to say is, "Trains will lose time at each and every opportunity there is, crushing your soul and any hope you had of arriving within an hour of our initial ETA." But hey, those two statements are pretty damn close in my book! As far as the service on-board the train--the conductors usually have pretty smooth voices. This generally makes up for the fact that they keep you in the dark on pretty much everything until the last second. But hey, that could be a plus depending on how much you like smooth voices. If you're thinking, "Well, at least you get to be in a temperature controlled environment for the whole of the trip!" then you're about 40% right. On both trips, the power has gone out (these have been different trains each time, so it's not just an isolated incident), which causes the heat to turn off until they fix it. This trip, that took about an hour. Obviously this results in a bit of a chill. However, I've got some good news! Even before the power goes out, it's already cold! So there's not even that big or noticeable of a difference. This is definitely a plus if you are a creature from either of the poles, Canada, or the UP. Otherwise, brace yourself and wear layers (especially socks and warm shoes). Finally, I would just like to address the fact that, because Amtrak is a government-owned monopoly on most of the country, if you can't afford to fly and don't have a car, you have no other option! Again, this might be a bonus for you. if you are an economist, political scientist, or perhaps Ayn Rand, you might be stoked at the fact that you get to experience *first-hand* what you have learned so much about. How exciting! For the rest of us, sorry! Try again next time :( All in all, I must say that it's a great option if you love wasting your money, getting delayed an exorbitant amount, staying in the dark on your ETA and delays, hearing smooth voices, experiencing arctic temperatures, and like to see first-hand the effects of monopolies. If none of that sounds appealing, congratulations, you are about 99% of America, and should do your best to avoid Amtrak. read more

Decent Amtrak station. The only real issue I have with this station is the parking is really difficult/confusing. To get to the main parking lot for the station you have to climb the stairs to the main road, walk across the bridge, then walk back down the stairs to a tiny secluded parking lot. I would reccomend parking elsewhere and ubering to the station if you can. Or at least walking in a group to the car read more

Ann Arbor must have a better station! I traveled from Ann Arbor to Chicago. The first difficulty was finding overnight/long term parking. The designated long-term parking lot was full! I had to make due with a spot in the back, on the grass. When we returned from Chicago, the car next to ours had been pushed several feet into our Jeep, significantly denting the door! This other car also had a window broken out! I will not use this long-term parking lot until they improve it! I would suggest getting a ride to the station, or finding a better station that has secure parking, like Dearborn. Please note that the station itself is also too small for the volume of passengers. It must be expanded to match of volume of travelers from Ann Arbor! read more

Love the train! This is my second trip this summer! My girlfriends and I rode the early morning to Chicago! We loved the convenience and comfort! We appreciated the electrical outlets and first seats where we had lots of space! My 21/2 year old grandson and I are on his first train trip today! He's checking off his bucket list! Even though the train left an hour late, the comfort and cleanliness of the station was appreciated. The staff is friendly and helpful! On both trips, the train and restrooms were clean. The only smelly part of the train is the dining car...go figure! I would recommend the text alert when booking to keep abreast of delays. read more

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There is always one thing you can count on when taking Amtrak. You'll be late. Thanks Amtrak for making sure to never let us down. read more

When I first arrived, I quickly realized there is metered parking (maximum of 4 hours) at the train station. Panicked I tried to figure out what to do until I realized there is parking across the tracks off of Plymouth. Be warned- there are a lot of stairs up and down to get over the tracks. Bring your inhaler. Amtrak recommends to arrive 30 minutes before the train arrives. I used most of that time to deal with parking. The station is small, but there was enough space for everyone. The attendant announced that the train was running late (after I rushed like a crazy person to deal with the parking) which was nice. Boarding was quick and easy. We arrived to Chicago earlier than expected even though we boarded 15-20 minutes late. I would agree with another Yelper that people have no etiquette on the train. Kids watching videos/playing games with no headphones, kids running up and down the aisle, etc. I would recommend the quiet car when possible. read more

Conductor hearded people into one crowded car while there were several cars with more seats in the other direction

Worse location and signage for long-term parking. You have to go up to the surface street to park across the tracks. To get to the station, you need to take stairs back up to surface street then down to the station. It would make sense to have a crosswalk over the tracks. read more

I recently took the trip from A2 to Chicago in one day. My experience was great on both ways. The lady at the counter let us know and update periodically about the train status. Once get on the train, the seats are very comfortable, the bathroom is clean, and wifi is very strong which make this trip very pleasant and enjoyable. There's a little bit delayed but less than 20 minutes which is acceptable. This is way better than flying to Chicago in so many ways and the important thing is the train stops right in downtown Chicago, no wasting time riding a taxi to downtown. The only thing I don't like is the parking on the other side of the railroad track and getting there is a little tricky if you're not familiar with the area. There's a sign in front of the counter explain where to do a long term parking. Im not so familiar with A2 and it's just said the street name without a map so it took me a couple extra turns before i can find it. The best way to do it to ask google for amtrak long term parking before you walk to the station. Also, the parking is a bit isolated if you have to walk there alone late at night. I hope they have set up some sort of the camera in the lot for a safety reason. Overall, my experience is great and definitely will do it again when going to Chicago. read more

My god this station is a clusterfuck, I swear. I'm not much of a fan of traveling in general, so that may be part of the problem, admittedly so. But seriously? With as busy as that station gets, it's THAT tiny? And then they shove all the people to one end of the platform to get on the damned train? Okay, well, the coach class people get shoved to the end of the platform. There's got to be a better way to do this. I mean, honestly. I rode Amtrak for the first time from Ann Arbor to Chicago and was surprised and just how unorganized and clusterfuck-y the whole boarding process was. I think I'd rather just fly next time..... I was also highly annoyed at how DUMB people were in the station. Please, people, if you're standing around because there aren't seats left, how about you NOT block the walkways, doors, or the Quick Ticket thingy?! Yeesh, is it that hard to figure out on your own? We're adults - do we really have to be told these things? See? I told you I don't like traveling.... read more

My son was in Ann Arbor for orientation for school at UMICH and was supposed to leave at 4:50pm! When the bus came it was overbooked but the Chicago passengers were told the bus didn't have a/c so they would have to wait for the 8pm bus which came and was full. I tried calling because my son is a minor and had no other way to get home. Luckily there was a friend that he has to stay with tonight and he has to try again tomorrow morning! The customer service agents at the location are very unprofessional and this isn't the first time this has happened. Buses haven't shown up before or overbooked whenever my daughter was coming home from umich. Never got refunds for tickets and can't speak with anyone from corporate!!! I don't understand how a bus can be overbooked and leave 15-20 people stranded. He would've taken Amtrak but greyhound had an earlier departure time! Lesson learned!! read more

Comfortable, not crowded. Quiet too. I would not rely on the train being on time, though it's never been a problem for me, but that seems to be a common complaint read more