I'll start by saying, I have been to AMS Urgent care a handful of times and have always had a great experience with the front desk staff. They are professional and kind. My most recent trips I worked with Doctor Elizabath Clawson and she has spoiled the experience for me. I likely will not be returning again. I went in, knowing what was wrong with me and looking for a urinalysis to confirm so I could be medicated. Before the testing was even complete the Doctor, rather matter of fact, diagnosed me with two things that were completely outlandish. Once the 1st round of testing came back she was confirmed to be wrong. Then she again diagnosed me with another issue that was outlandish and urged me to go to the ER. Days later testing came back and what I knew to be the issue was the issue. If I hadn't met her one time previously and learned how she behaved I would have been scared to death and in tears. A doctor is supposed to be supportive with the goal of achieving care rather than the goal of sparking fear and diagnosing with no solid facts or evidence. She told me I was pregnant before a test was even complete. I was not pregnant and that shouldn't be the go to prognosis when a woman is in pain. read more

AMS is my go-to urgent care clinic. Everyone there is super nice and friendly. The doctors and PA's are very thorough, knowledgeable and helpful. I recommend going to them before the ER if it's not a life threatening condition and you want to be seen in a timely manner. read more

Always fast, kind and professional. Always my go to place if my primary care provider is unavailable.

I needed to be seen due to worsening symptoms following a cold. As it was a Saturday, I was not sure where to go but had driven by AMS Urgent Care numerous times. Everyone in the office was very kind from the reception, nursing staff, and PA. They were thorough and talked with me throughout the entire process. The service was also very fast! I would definitely recommend AMS Urgent Care! read more

From the moment we enter this clinic, to the moment we left...nothing but an AMAZING CUSTOMER SERVICE EXPERIENCE! Dylan and Jessie at the front desk welcomes us with a Big Smile and Positive Attitude! My friend and I were visiting from Fairbanks and this is by far one of the BEST places with AMAZING SERVICE! The atmosphere is clean and very welcoming! Joshua delivered my allergy shot gently and didn't even notice it until he said "it's done!" AMAZING WORK! Dr Clawson, thank you for your service and thank you for having an amazing staff! read more

Went in there to get checked yesterday (05/11/23) I was definitely nervous because I don't know what's going on with me and also I have fears of needles. Everyone was amazing. The nurse was always reassuring me, the doctor was doing double/triple checks on everything, the lady that drew my blood was amazing. She made me feel very comfortable. And most of all, the front desk team that time, Katelyn, Dylan, and Emaili was amazing. They made me feel comfortable right when I came up to them. Chatted, listened, and helped me out with everything. Amazing place. I definitely recommend this place! read more

We didn't go there but I called to see if they would do sutures on my son. They were prompt and made sure to check insurance first. They weren't in network for me but immediately told me where I could go that would be in network. Great customer service. read more

Great service and stuff , highly recommended special for out state visitors ... special thanks for a front desk operator Delin H , as his quick response made my visit easy and helpful , also to Provider Sierra and the stuff .. thank you again! read more

I had a residual issue from a cold that had come and gone with the exception of an ear issue because of flying. I pulled up and called them. I was given a form to fill out on line while I waited in the car. I called them after 30 minutes had gone by (and there were no other cars in the parking lot) so I called them again. They said they had to give me a rapid covid test (which I assumed they would charge me at least $100) even though I had no cold symptom...just an ear ache. They never said that up front and it appeared that I would be in my car another 45 minutes since they hadn't even bothered to administer the test. I told them to forget it! I then went over to Providence Urgent Care...in and out in 30 minutes. read more

Dr. David did a fantastic job. When we were discussing my condition he correctly guessed the diagnosis. In the meantime while texting his stand-by dermatologist on the phone, the other doctor confirmed his diagnosis and said, "you should be proud of yourself." A good compliment from his colleague lol. After finishing texting recommendations from his colleague, Dr. David offered prescription medications and then I went on to Walgreens pharmacy. Great doctor visit from my perspective. :) read more

I'm so surprised at the yelp reviews of this fantastic urgent care! From the front desk to the back office all of the staff members were terrific. Dr. Davis was so kind and compassionate during my visit. I came in just a few minutes before closing and he still took the time to go over my complaints and formulate a plan WITH me without feeling rushed. It is definitely one of the best physician encounters I've ever had. It is truly the cleanest and friendliest urgent care in all of Anchorage. I have already recommended it to many people. read more

Two years ago that would be October 2020 I didn't feel well I went into the urgent care to have my coronavirus swab I received a phone call a day later cost me $516 to spend two minutes on the phone with a I'm assuming a person. to tell me that my coronavirus was negative. now two years later July 2022 they sent me a bill saying you owe us money. 516$ for a 2-5 min video ... two years!! two years later!!!! don't go there stay away from there there's got to be somewhere else that's better than this place!! read more

The medical care was fine. However, if you go in on a weekend or evening they apparently can't verify insurance coverage so you have to pay everything up front. Fine, but then when your insurance does pay they keep your money for another 4 to 6 weeks before refunding it to you. read more

Influenza A; turns out this is what I had. I dealt with Jennifer Davis PA, she was awesome. We pleasant to work with. I went in on a Thursday and filled out my paperwork and they got me back quickly. Now I work in different type of providers office and I've seen patients wait for awhile. I will be using this place again, it was clean, front desk was helpful. Going to make Jennifer as my PCP.... Thanks again I will be back.. HAHA!!!! read more

Everyone I spoke to, from Dr. Davis to the other staff members, were lovely and helpful. They clearly explained my options for treating a dog bite and when I wasn't as prepared with my paperwork as I should have been, they were patient and understanding. In addition, Dr. Davis helped me get my antibiotics prescription filled as soon as possible. Lastly, not only were the medical care and bedside manners at AMS Urgent Care excellent, but the staff there have also created a clean and careful environment that I felt comfortable going into despite the ongoing pandemic. Family members who have gone in the past have also been quite happy with the care and advice they received. We will continue coming in the future. read more

I really can't give them a rating because I wasn't seen. I needed an inhaler. We had been in before. They had my insurance on file. I went to the front desk. She found me in the computer. They have my insurance card and were able to bill my insurance successfully before. They asked me to fill out paperwork and I sat down and got started. Just as I was finishing, she came over and said that my insurance was closed and she was unable to verify benefits, so I would need to pay the whole visit up front or they wouldn't see me. Because I didn't have $250, I couldn't be seen. What a waste of time. They're an urgent care office. What do they do in the evenings when none of the insurance companies are open? I guess you need to schedule your emergencies ahead of time. So off to the hospital I go. Very frustrating. read more

Every time I have needed their service, they have been friendly and helpful. The NP did a great job on my stitches!

Very clean and efficient, nicest urgent care I have ever seen. $100 required upfront but 30% off total bill for cash paying patients. I didn't care I would have paid full price for immediate care. I was happy with the PAs performance and her bedside manor. Got me in and out in a reasonable amount of time. I think I spent around $450 including lab cost. Money well spent or I could have ended up in the hospital. read more

Only one waiting in the room..took forever, spent 5min and they charged me over $400..won't be back!!! I'm so shocked and upset. WOW!

After a few times, I decided not to go back here. The front counter girls are nice. Oh, and they want your money up front! This is something I've personally not seen before. However, the main reason I will not go back is because the PA I dealt with, who shall remain nameless, just seemed as cold as the temperature in the building. She seemed like she had just walked out of an East Coast Ivy League school and was now being forced to deal with the "Little People"...the dirt bags who make up the "common folk". I myself having moved here from Boston, spotted the smugness instantly. I decided after a few times that being made to feel like crap was not something I wanted supplied by my medical provider. I hope this woman will one day experience something that will introduce her to compassion and humility as both are what we "common folk" like to see in someone's professional demeanor. read more

Went in to get treated and I was prescribed double the normal dose for what I had. That caused me to have symptoms of anaphylactic shock, extreme abdominal pain, explosive diarrhea, and nausea and dizziness. Due to the COVID pandemic they skeptically let me in to the building to use their restroom after they caused me to have this trouble. They also prescribed me the wrong medication that wasn't even available in the United States anymore. On the positive side the staff was very nice to me. read more

My wife fell on the ice today and broke her wrist. We went here. We have both Blue Cross/Blue Shield and Medicare. They don't honor Medicare (obvious greed.) I noted we also have BC/BS but the place wouldn't look at her, saying -- they'd be fined $10,000 if they did -- if we had any part of Medicare. They did give us a listing for three other (3) urgent care businesses they said that did honor Medicare. But the places they gave us were closed or closing. We then went on to Providence Hospital where we were not only treated correctly -- but well. read more

I will never be back there again . The only reason I went to this clinic is due to they were in a network for my insurance and accepted patients after 6pm. I came in and told the front desk person that I just need a strep test as I believe I have strep throat . She checked my insurance and let me know that I did not meet my deductible yet (which I knew ) and although the test itself is $63 , they also charge for a Dr.Visit $270. I advised her that I'm only looking for strep test and she told me I could let the nurse know when they see me . When the nurse called me I told them again I'm just looking for a strep test . He took the test and a few min later a female came in who said she is a PA and is going to check my ears and take my heart rate as an exam . I told her I'm not looking for an exam just need a strep test which a nurse already took .She told me it is part of a visit and she needs to check it . I was in the room for 10 min total and was charged $300 for strep test and for her to check my ears and heart rate . The PA has also asked me what anti biotic I think she should prescribe me ?! I told her I'm not sure I am not a Doctor -I could not believe that ! read more

This place is a joke. Don't even bother going. I told them my problem I asked if they could help and they said they may or may not be able to and that I would have to pay $65 to see the doctor to tell me if he could or could not help me. Talk about a disservice and a waste of time. I thought doctors work for the patients. Not the other way around. Change your stupid policies or I will never come back to this place. Why is it that you can't see the patient find out if you can help them and then determine if a charge is appropriate! Severely disappointed in this place. I Will not look to them for future services. No wonder the cost of healthcare is crazy with the stupid programs and policies they have in place to drive up prices. They charge you before they can even see if they can help you. Am I the only one that thinks this is wrong? read more

I've visited this facility twice and couldn't be more impressed. It's clean, fast, and the staff is so friendly. I took my daughter in for strep throat and they were so kind and patient with her. I called today to see if they took Medicare for my in-laws (which they do not), but the receptionist provided me with the closest facilities, their phone numbers, and business hours without hesitation. It's good to find a facility that truly puts patients first. read more