We hired this DJ for our wedding at a very reasonable price, but unfortunately the experience left…read moreus disappointed and heartbroken in many ways.
First, one of my biggest dreams as a bride was to walk down the aisle to Canon in D, fading into Somewhere Only We Know. At the rehearsal dinner, he played it correctly. But on the actual wedding day, he completely skipped Canon in D and went straight into the second song. It was devastating not to hear the song I had always imagined walking down the aisle to.
For our first dance, we had specifically requested the DJ to end the song (Always and Forever) at 1:37. Instead, he started the song at that point, leaving us with only about 10 seconds to dance before he transitioned straight into the parent dances. We had choreographed a surprise dance for our guests, so we had to ask to redo our first dance entirely.
He also insisted on using a fog machine, which we originally agreed to. However, it ended up setting off the fire alarms twice. Despite being asked repeatedly to turn it off, he continued turning it back on until it finally stopped after multiple alarms went off.
We had taken the time to put together a full playlist of songs, along with guest requests, but none of these songs were played during the reception. In fact, the groom had to personally request the bride's favorite song before it was finally played, and our maid of honor had to beg for the last song of the night to be honored.
We explicitly requested no explicit songs, but there were multiple instances where explicit songs were played while the DJ was away from his table filming videos for his own social media. When he realized curse words were being broadcast, he would rush over to manually lower the volume or change the track, which was unprofessional and disruptive.
During dinner, the music was far too loud, to the point that guests could not talk to one another. The groom had to ask the DJ four separate times to lower the volume.
On a positive note, he did manage to keep the party going and brought energy to the dance floor, which guests enjoyed. However, as a bride, it was extremely disappointing to feel ignored on such an important day, and to have so many of our wishes and plans disregarded.
----------in response to you Jeff,
Thank you for taking the time to address these concerns.
Regarding the processional music, I apologize if I missed the first few seconds of the song, if it was played; however, I was intentionally waiting until I heard Canon in D to begin walking. Per our agreement, you were supposed to continue playing Canon in D until I reached our designated marker -- the end of the cement walkway before the grass -- and then transition into my second song. At no time did you communicate that you would only play "10 seconds" of it; in fact, you had stated you would be "playing it by ear" in case of delays to help things run smoothly.
Additionally, we never requested any free services or asked you to bring your speaker and microphone to the rehearsal. You offered to attend on Friday to set up your equipment, which we appreciated, but that was entirely your decision.
While our guests did enjoy themselves, as the clients who hired you, it was disappointing that many of the songs and bands we specifically requested were not played throughout the event. The groom even had to personally request songs that were included in our original playlist, which should not have been necessary. The bride and groom were occupied with wedding activities for the first few hours of the reception, and when it was finally time to unwind and dance, the bride did not want to spend her evening requesting songs that should have been played in the first place. We had hoped the music selection would better reflect our preferences.
I do appreciate the effort and hard work you put into the event. However, placing blame on us as clients for expressing our dissatisfaction with the services provided is highly unprofessional and concerning.
Thank you for taking our feedback into account.