The orthotics they make are excellent, and the staff is knowledgeable, patient and easy to work…read morewith. The only problems are the frequent long wait times. And if Is horribly offensive to me that the tv in the waiting room is always on Fox News. I am sick of politics and really hate Fox"News." Please keep politics out of your waiting room!

Very incompetent provider and billing staff. They billed the wrong insurance company, and what…read moreshould have been paid at 100% on my 2020 plan was instead billed on my 2021 plan. Staff did not accept responsibility for their mistakes, but they were laser-focused on getting the copay. More importantly, I was sold an AFO that caused numerous problems and is useless to me. Eventually I was told that I have no recourse for getting a different orthotic device. The manager was of no help whatsoever, and my medical records do not document the numerous problems I experienced with their products and services. I wish I had never gone here.

Hands down the most caring doctor I've ever seen. He went way above and beyond for my husband. He…read moreunderstands that sometimes things can get complicated and he would always help to make sure that my husband was taken care of no matter what. I appreciate him very much for making such a huge difference.

From the owner: Let us be the helping hand during your new implementation of prosthetics to get your life back to…read morenormal. We are equipped with advanced technology to assess, fabricate, and fit any type of brace and artificial limb.

Had issues with some of the office staff. The staff never…read morereturned any of my phone calls nor did they do follow up phone calls as instructed.

My wife was not using here knee brace. I asked her about it several times and she blew me off…read more Stubb's called to see how it was going and they immediately made another appointment. Kudos for a job well done. Thanks Alecc and team.

Awesome service very professional and caring as well. Easy to get to in the Cleveland TN arearead more

They ended up doing a great job. Once Dr. Dart explained things to me in more detail, I understood…read morethings more clearly. I had excellent care and the doctor listened to my concerns. Everyone in the office was nice as well. I think the actual hospital staff needs to work on their bedside manners a little more. Once I learned they were not part of USA, I had to give USA five stars. I would recommend them to anyone needing complicated surgery.

I was flagged by Erlanger hospital staff telling me that I had cancer. The Erlanger oncology nurse…read moresat in on this meeting yet referred me out of the Erlanger Healthcare system and onto University Surgical Associates (USA). Does she get a referral fee from USA??? USA is a private practice with corporate offices in Nashville, TN. I specifically requested a female doctor to do the biopsy but could not have one because I briefly delt with five+ years ago. What happened to The Patient Bill of Rights? The biopsy was performed by the male surgeon by deading the surgical site by skin injections. The biopsy confirmed that is was cancer. I went to USA surgery center several days later. It was really underwhelming and nonprofessional. The staff was rude because I had several antibiotic allergies. On nurse said, "You can't take anything, can you," as if I liked having allergy reactions. When the nurse anesthesiologist came round, I requested a small incubation since my mouth is small. She was quite rude, telling me that that there was no such thing as a small, adult incubation kit...that it only came with numbers. Last of all, the surgeon was late and in a terrible rush. The surgeon inserted a port in me, however he inserted it backwards. The bottom (metal) was on top and the plastic insertion area on the bottom. The oncology team could not start my treatment because of this backwards port. He was notified and sent me to a local hospital for their IV team to insert tubes for IV treatment. The hospital looked at it under a fluoroscope in radiology and could tell it was flipped. Only the surgeon could fix it At this point, I was upset at the waste of my time. I contacted my oncologist and he rang the surgeon. I proceeded to flip the port with a 90° bent needle and with no deadening before he jimmy-rigged it in place. He was chattering on about if this didn't work, he would place a larger port in me. I have to break it to you; It's NOT goin' happen! USA had a small task to do and they can't get it right. You would think this is it but you would be wrong. I received a call asking me to report to their little surgery center so he could place another port. I told the nurse that I declined a second surgery. When I reported to my oncology team, the surgeon had only flipped it to a 90° angle. The nurses have to push it down before they insert the needle. What I see from the vanish point of a patient is that this conglomerate of surgeons at USA are penny wise but pound foolish. Their billing comes through Nashville, not Chattanooga. In most medical practices, you have a business manager who keeps a watch of the local medical practice. The Chattanooga office looks sedate enough in the lobby, however once behind the doors to examination room, their is chaos. Chaos can cause mistakes and get you killed. Full stop. They have entered in incorrect charges in medical coding & can't seem to get the medical coding corrected. As to the one nurse who accompanied the surgeon to "flip" the port, USA received $490.00 for 5 minutes of standing there while the surgeon pokes me with a bent needle. In conclusion, I would highly recommend the University of Tennessee College of Surgeons over USA. The care received is far better and cheaper when medical coding is correctly done. University Surgical Associates (USA) is a for-profit company and is NOT affiliated with any University of Tennessee medical school.