At this point, it'd be zero stars if possible. For starters, the owner is rude; the way he speaks…read moreto people is very unprofessional, and he sounds unhinged.
As far as my phone is concerned, we've taken it back 3 times, and the phone still isn't fixed. First it was the screen, then it was the charging port, then it was the mic. I'm over $300 into a phone that's barely worth that, and it's still not fixed. The phone's screen still isn't working right; it still glitches out, can't click on things at times, and it blacks out periodically. When it's on speaker, the other end gets a ton of feedback, which wasn't happening before. And nothing was wrong with the charging port before, but for some reason they said it needs to be changed. I've called back and explained all this, and they just say that there isn't anything they can do.
I'm willing to put up with not diagnosing the problem properly the first time; it's not a great sign considering it's like 50% of the profession, but I get that not all problems are created equal and it can take some work to properly drill down to the problem, but 3 "fixes" and it's still not fixed is getting to be a little much. I'm not willing to deal with rude service, specifically from the owner. I've gone to them for years as problems have occurred with my handheld devices, as they're just around the corner; however, there are so many places to get a phone/tablet fixed in this city, I think moving forward I'll find a different place.
Other places are just as quick and cheaper without the attitude-filled owner, especially if they're using less-than-quality parts, which may be the issue here.
