To all current and future residents:…read more The short version: living here was generally fine. The move-out experience was not. Based on my experience, I would choose another apartment before renting here again. If you do rent here, get everything in writing--every conversation, every instruction, and every policy clarification. We lived here for three years. For most of that time we enjoyed living here, but during our last year the experience began to decline. Residents not picking up after their dogs became a persistent issue despite repeated emails from management, and the back gate seemed to be broken regularly. A few months before moving out, we asked to remove our garage. When we added it mid-lease, we had been told it could be removed at any time. This time we were told that policy had changed, but residents had never been notified. After speaking with management, they eventually agreed to remove it for our final two months as a courtesy. The biggest issue came during move-out. The move-out checklist instructed residents to retexture wall repairs. Wanting to do it correctly, my husband went to the leasing office and asked Ron exactly how the walls should be repaired. He was told to fill the holes, not sand them, and to run his finger across the repair to recreate the texture. My husband even asked if he needed a special texturing tool and was told no. After completing the repairs exactly as instructed, he requested a move-out inspection. Ron said there wasn't time to do one and didn't offer another appointment. A few weeks later we received a move-out bill for over $1,000, with roughly $900 for wall repairs. Danielle sent us the third-party contractor's invoice showing repairs for 90 holes. When I explained that we had followed Ron's instructions, we were told a different version of events. We were also told we hadn't used spackle, even though we had. The explanations continued to change. We were initially told move-out inspections were commonly provided. Later we were told they weren't required under the lease. The carpet charges also changed from being described as pet-related to being because the carpet was "damaged beyond repair" after three years of normal living. After several emails, management reduced the wall charges by 50% as a customer service gesture, which I appreciated. Even so, we were still left paying hundreds of dollars for repairs that were completed according to the instructions we were given. The most frustrating part wasn't receiving a bill--it was relying on verbal instructions from the leasing office only to have those conversations later denied. Ironically, if we had ignored the instructions we were given and simply filled and sanded the holes, our bill likely would have been much lower. My advice to anyone considering this property: if you have a conversation with the leasing office, send a follow-up email documenting it. If you ask for move-out instructions, get them in writing. A simple email could save you hundreds of dollars. Our three years living here were ultimately overshadowed by the move-out process, and that's why I cannot recommend renting here.

I have lived in apartments all over DFW. And all in areas considered far worse and far cheaper. And…read moreyet Stoneledge takes the cake for the worst experience of them all. In fact, I never encountered issues with apartments until living here. I will pray for whomever takes our old unit. We lived here 2 long miserable years. The only reason we stayed another year was because we lost track of our 60 day notice period. Where to begin? Upstairs neighbor had a miserable old dog cooped up on the third floor that would howl and bark incessantly from separation anxiety every time they left the unit. Darcy was condescending and tried to tell us maybe it was a different unit and we were hearing things wrong. Seriously? And if you invited them to observe as instructed, they were conveniently unavailable to come listen. Neighbors would then retaliate by jumping and stomping after the office would give them warnings about their dog. Dogs run this awful complex. Then I filed two noise complaints with police as instructed regarding the howling despite REALLY not wanting to do so and Grapevine PD did nothing (surprise!). Eventually they got a shock collar for their dog which resolved the issue (okay then lol?). Neighbors were a young couple that also had loud performative intercourse in the middle of the day. It was sooo gross. Not to mention the girl wore heels all day in the unit and stomped everywhere. Who does that? Fire alarms go off for 45 minutes at a time in the middle of the night. I'm talking 3 AM. Water in our building went out for days this summer for repairs. Couldn't shower. I had to call and inform them it was turned off in the first place because they had no idea. That or they lied to me and pretended to be unaware. They send daily emails to check your utility closet. It's actually comical. That was our favorite bit for a while. You need a phone app to get into your own apartment complex gate. Real safe while driving. And sometimes the app has an outage. Because FOBs were too expensive and annoying I guess? Seriously? Oh and a cleaning vendor broke our dryer hose and completely trashed our patio with lint. Then office told us tough luck and to replace it for $10 ourselves. It was more like $30, thanks and a waste of time for me to do one month before move out. Then they doubled back and said "we're coming to fix it" (3 WEEKS AFTER THE INCIDENT)! And they only offered because same thing happened to many other units who also complained. Girl you cannot seriously think we went without a dryer for 3 weeks! It was insulting. Then at move out they will ALWAYS rip up all your carpet and check underneath and charge you for small stains that otherwise pose no issue to the unit or the age of the carpet. Even when you have meticulously steam cleaned and even when the surface of our carpet was plush and pristine. You will get charged $400 minimum at move-out. Guaranteed. Please heed the many other reviews mentioning this. They did it to my partner at her last unit and I should have known better than to entertain living here. They pass on replacement costs to residents. it's their MO. Ron is a very nice man and I feel bad for the leasing agents they put alone upfront while Danielle and Darcy hide in the back like cowards. As a result, leasing agents position is a revolving door. I mean, we must have had 4-5 different agents in our 2 years here. I tried numerous times to talk in person and respectfully hash things out with management so we could get to the bottom of the howling dog for instance. I would see their face then be told, "Oh she just left." AFTER WE MADE EYE CONTACT! Lol. Crazy this complex gets away with what it does. It's a pig in lipstick. Insanely high rent prices for the worst living experience. They toe the line just right with their nefarious business practices. Much like HR for a company, remember they're not here for you. They're here for Simpson Property Group. Oh and I hope you enjoy ChatGPT emails from management :)

Resident since April on a 16-month lease. I've tried to give this place the benefit of the doubt at…read moreevery step, so this is a last resort rather than a first reaction. The unit wasn't clean or finished - drawers sitting unassembled, dirty surfaces, windows, patio & and an actively leaking toilet. Maintenance fixed the toilet same-day, which I'll credit them for, but it took three days to get the apartment clean. The dog relief pad on my patio was covered in feces and urine at move-in and took about a month to remove. Most move-in items weren't closed out until the end of May. Know the real monthly cost before you sign. My quoted rent is $1,779. My actual statement is $2,009 - a $100 amenity fee, $35 valet trash, a separate $20 package-delivery fee, $8 pest control, plus allocated water, sewer, trash, and two stormwater/drainage lines. These are disclosed in the lease addenda, so this isn't a bait-and-switch, but nobody walks you through what it adds up to, and some charges appear on your ledger under labels like "Package Locker Income" that don't match the lease. Add electric and I'm at roughly $2,260 on a $1,779 apartment. Electric is high because the buildings aren't sealed well. Over $250 for a two-bedroom, close to double what I've paid in comparable units - and the community rules require you to leave the HVAC running at all times, even when you're away for days. Amenities. The pool was out of service for over two months waiting on a city inspection and repairs while I continued paying the $100/month amenity fee. Management did issue a $50 credit, which I appreciate but that's roughly 20% of what was charged for an amenity that didn't exist during that window. In addition to this, the gates have been stuck open since I moved in, and non residents routinely are using the gym and basketball court, which has yet to be enforced Management. Requests sit until you follow up repeatedly. Though I'll note this has been getting better. This is the difference between a property with growing pains and one that isn't managed well. I'd gladly update this review if management provided a clear written breakdown of what the $100 amenity fee covers relative to the separate $20 package fee, and brought the pool credit closer to the period the amenity was actually unavailable. The location is great ,it's the only reason this isn't one star. Prospective residents: ask for the full fee schedule and the all-in total before you sign, and ask what the average electric bill runs. Hope things can continue to get better but there is still a lot the property & management need and can do better.

I called the office in the afternoon & Tyler answered because my garbage disposal just broke & has…read morebeen leaking for months ruining the wood underneath the cabinet I had no idea, he sent a message to maintenance & Chris showed up in 30m I couldn't believe how fast he replaced the disposal & sprayed the cabinet. He said he will come back to fix the corner in the cabinet. Thank you so much Guys for your immediate attention, quite impressive Chris & Tyler, thank you Luisa

Great apartment in a great area. Very lucky to live here. Good maintenance team too. Elijah took…read moregreat care of us.

Office staff needs to be replaced. They are rude and not helpful. I have lived here for 5 years and…read moreafter just going through 3 months of AC not working after putting in multiple tickets that were ignored or closed but the fix lasted 24 hours, my AC unit was replaced a week ago, It had been a constant 82 degrees even at night. Only when I started documenting and sending to an attorney did they replace the unit. Now today even though I have my full rent payment to be paid automatically, I noticed on my receipt that it was short by $491. I have called morning & night and left messages and sent emails for explanation and also about the ASSISTANCE for the AC being broken and no one calls or returns emails. When I finally talked to Katy about rent being short, she said that "it's the way our system is set up"? My renewal is not until the end of September but as the tenant I am suppose to now go to the apartment logging and set up another payment? What?? Why would you make the tenant late? Why would you not call/email in advance? Still waiting on the call for assistance for the electricity bills being 3x what they should have been for three months like the manager said she was working on......

Unethical business practices! I inquired about an apartment and called 3 times left a voicemail and…read moretexted and no one got back to me. About 1 hour later they raised the price of the exact unit I inquired about that I mentioned in text and voicemail only that unit went up in price. Then they got back to me saying where is the screenshot of that rate? Calling me a liar. Then I said you didn't get back to me when the rate was lower and the manager says "sorry we're understaffed" This is my experience with the manager here. All I did was call and way too much has happened in the background other than calling me back. Instead of calling me or texting me they changed the price of ONLY the unit I was inquiring about. Seems to be deceitful in every way. This is Crazy actually I don't think you can trust them to be management if they can't even be honest about their rates & practices.

The worst apartment you will ever see , it is full of cockroaches everywhere in the apartment and…read morethe air conditioner goes off for a month and no one is listening to us and no one is fixing it. So basically you pay rent and get the worst service ever . I have been here for 3 years and we are no longer renewing because of the management is getting worse and worse.

The staff at Montelena apartments is very friendly and easy to work with. Sundae is so attentive…read moreand professional. She made my experience at Montelena a real pleasure.

I normally keep to myself and try to handle things privately, but I feel it's important to share my…read moreexperience living at Montelena Apartments in Grapevine. For an extended period of time, I've experienced ongoing nighttime vibration/noise disturbances that have affected my sleep and quality of life. The situation has become stressful enough that I've temporarily had to sleep in my living room area just to feel more comfortable. I have reported the issue through the proper channels and documented what I've experienced. I'm hoping management will fully investigate and resolve the situation appropriately. My intention is not to create conflict with anyone -- only to share my honest experience and hopefully encourage better attention to resident concerns and peaceful living conditions.

Love living here! Great location, sweet neighbors, and staff go above and beyond to resolve issues.read more

I've chosen this complex for a 2nd home In tx. While it's a bit dated in its finishes (I'm In The…read moreluxury apartment industry) the property is clean, the residents truly love living there (encounter a few during my tour) , the amenities and location to everything I need for work and social are bar none. The staff here is incredible (especially Vicki) and have gone above and beyond to help me get settled. I'm really looking forward to this experience!

Mom lived here for 2 years. At first a continental breakfast was provided then COVID hit. The…read morenever resumed the breakfast option except grab and go. As for move out experience best to take pictures and get an in person walk through. They claim my 100 lb mom damaged 120 sf (10'x12' almost a 1/3 of the apartment) of flooring. They looked at place 3 weeks before she moved and said all looks good. Total surprise billing. We've heard its happened to others. Now it's in hands of their Accounts Receivable department. No photos provided only a one page bill! Receivables won't call back either. Left multiple messages. Unacceptable way to do business Greystar. Again Corporate Greed at it's finest.

Coco Chic Spa at overture is a great place to relax while getting your beauty needs met. It is…read moreright around the corner on Henry street. Open Tuesday-Friday and Sunday 10:00 -4:00. Check out the current specials! 972-439-6061

Russ and his team are straight scam artists. I DO NOT recommend them at all. They took over our…read moreproperty during our current lease and were notified of damages that needed to be fixed upon us moving in, they refused to fix anything then charged us for the prior reported damages when we moved out. They came into the dwelling when we were not there to take pictures before we moved out and tried to use those as if the property was left in that condition. We also donated $2000 worth of appliances to the company for the next tenants. VERY shady company. No morals. They obviously wait to fix issues found on a property by making their tenants pay for them. Good luck to anyone who uses or has to deal with these people.

I want to give props to Priscilla and the entire Reedy Creek group. They have compassion and helped…read morewith obtaining a place during this COVID-19 pandemic. Despite all odds against me, they gave me a chance and I'm eternally grateful to them. You will not be disappointed with them at all.

My boyfriend and I moved in June of 2025. We've loved management and amenities…read more The maintenance team is quick to respond and correct issues quickly. They are also clean and wear gloves when working on most projects. I really appreciate this as a germaphobe! The 5 star review is given due to a fire we experienced. Our dryer blew up and we discovered it was a manufacturer error. This didn't stop the complex from checking in on us, making sure we were safe, and cared for. They even paid for a night in the hotel for us. They allowed us to move to another unit on the property and sign another lease without any transfer fee and offered a lower rent price than the unit we were in formally. This whole experience was incredibly challenging, but staff made it a better and lighter experience for us. We will always sing their praises!

People will park in your driveways so you cannot get out of your garage, and you are unable to…read moreleave. They are extremely hesitate to call the tow company to remove that car that is blocking you in.