To all current and future residents:…read more The short version: living here was generally fine. The move-out experience was not. Based on my experience, I would choose another apartment before renting here again. If you do rent here, get everything in writing--every conversation, every instruction, and every policy clarification. We lived here for three years. For most of that time we enjoyed living here, but during our last year the experience began to decline. Residents not picking up after their dogs became a persistent issue despite repeated emails from management, and the back gate seemed to be broken regularly. A few months before moving out, we asked to remove our garage. When we added it mid-lease, we had been told it could be removed at any time. This time we were told that policy had changed, but residents had never been notified. After speaking with management, they eventually agreed to remove it for our final two months as a courtesy. The biggest issue came during move-out. The move-out checklist instructed residents to retexture wall repairs. Wanting to do it correctly, my husband went to the leasing office and asked Ron exactly how the walls should be repaired. He was told to fill the holes, not sand them, and to run his finger across the repair to recreate the texture. My husband even asked if he needed a special texturing tool and was told no. After completing the repairs exactly as instructed, he requested a move-out inspection. Ron said there wasn't time to do one and didn't offer another appointment. A few weeks later we received a move-out bill for over $1,000, with roughly $900 for wall repairs. Danielle sent us the third-party contractor's invoice showing repairs for 90 holes. When I explained that we had followed Ron's instructions, we were told a different version of events. We were also told we hadn't used spackle, even though we had. The explanations continued to change. We were initially told move-out inspections were commonly provided. Later we were told they weren't required under the lease. The carpet charges also changed from being described as pet-related to being because the carpet was "damaged beyond repair" after three years of normal living. After several emails, management reduced the wall charges by 50% as a customer service gesture, which I appreciated. Even so, we were still left paying hundreds of dollars for repairs that were completed according to the instructions we were given. The most frustrating part wasn't receiving a bill--it was relying on verbal instructions from the leasing office only to have those conversations later denied. Ironically, if we had ignored the instructions we were given and simply filled and sanded the holes, our bill likely would have been much lower. My advice to anyone considering this property: if you have a conversation with the leasing office, send a follow-up email documenting it. If you ask for move-out instructions, get them in writing. A simple email could save you hundreds of dollars. Our three years living here were ultimately overshadowed by the move-out process, and that's why I cannot recommend renting here.

Resident for 3 years, constant rotation of management. Maintenance has always been helpful…read more However, don't have anything shipped to your front door or it could be stolen, front office will not store unless usps. Had multiple packages stolen and no assistance when kindly asking after had requested the carrier deliver to the front. Go ahead and get your carpet steam cleaned before moving out or they'll charge you for a full replacement. Make sure to read reviews as they are similar.

Resident since April on a 16-month lease. I've tried to give this place the benefit of the doubt at…read moreevery step, so this is a last resort rather than a first reaction. The unit wasn't clean or finished - drawers sitting unassembled, dirty surfaces, windows, patio & and an actively leaking toilet. Maintenance fixed the toilet same-day, which I'll credit them for, but it took three days to get the apartment clean. The dog relief pad on my patio was covered in feces and urine at move-in and took about a month to remove. Most move-in items weren't closed out until the end of May. Know the real monthly cost before you sign. My quoted rent is $1,779. My actual statement is $2,009 - a $100 amenity fee, $35 valet trash, a separate $20 package-delivery fee, $8 pest control, plus allocated water, sewer, trash, and two stormwater/drainage lines. These are disclosed in the lease addenda, so this isn't a bait-and-switch, but nobody walks you through what it adds up to, and some charges appear on your ledger under labels like "Package Locker Income" that don't match the lease. Add electric and I'm at roughly $2,260 on a $1,779 apartment. Electric is high because the buildings aren't sealed well. Over $250 for a two-bedroom, close to double what I've paid in comparable units - and the community rules require you to leave the HVAC running at all times, even when you're away for days. Amenities. The pool was out of service for over two months waiting on a city inspection and repairs while I continued paying the $100/month amenity fee. Management did issue a $50 credit, which I appreciate but that's roughly 20% of what was charged for an amenity that didn't exist during that window. In addition to this, the gates have been stuck open since I moved in, and non residents routinely are using the gym and basketball court, which has yet to be enforced Management. Requests sit until you follow up repeatedly. Though I'll note this has been getting better. This is the difference between a property with growing pains and one that isn't managed well. I'd gladly update this review if management provided a clear written breakdown of what the $100 amenity fee covers relative to the separate $20 package fee, and brought the pool credit closer to the period the amenity was actually unavailable. The location is great ,it's the only reason this isn't one star. Prospective residents: ask for the full fee schedule and the all-in total before you sign, and ask what the average electric bill runs. Hope things can continue to get better but there is still a lot the property & management need and can do better.

I called the office in the afternoon & Tyler answered because my garbage disposal just broke & has…read morebeen leaking for months ruining the wood underneath the cabinet I had no idea, he sent a message to maintenance & Chris showed up in 30m I couldn't believe how fast he replaced the disposal & sprayed the cabinet. He said he will come back to fix the corner in the cabinet. Thank you so much Guys for your immediate attention, quite impressive Chris & Tyler, thank you Luisa

Great apartment in a great area. Very lucky to live here. Good maintenance team too. Elijah took…read moregreat care of us.

I moved here in October 2024. I am so glad I found this place. i have felt very safe here with no…read moresecurity concerns. Madisson and Elijah have been wonderful deal with and always address any of my concerns. And then there is the Loung, I love this room. My friends and I got there often to play pool. We also reserved this room for Christmas with my family and then last week for family and friend game day. I cannot wait till summer so I can use the pool and sit outside and listen the water feature they have going. Best decision ever to move here.

Unethical business practices! I inquired about an apartment and called 3 times left a voicemail and…read moretexted and no one got back to me. About 1 hour later they raised the price of the exact unit I inquired about that I mentioned in text and voicemail only that unit went up in price. Then they got back to me saying where is the screenshot of that rate? Calling me a liar. Then I said you didn't get back to me when the rate was lower and the manager says "sorry we're understaffed" This is my experience with the manager here. All I did was call and way too much has happened in the background other than calling me back. Instead of calling me or texting me they changed the price of ONLY the unit I was inquiring about. Seems to be deceitful in every way. This is Crazy actually I don't think you can trust them to be management if they can't even be honest about their rates & practices.

The worst apartment you will ever see , it is full of cockroaches everywhere in the apartment and…read morethe air conditioner goes off for a month and no one is listening to us and no one is fixing it. So basically you pay rent and get the worst service ever . I have been here for 3 years and we are no longer renewing because of the management is getting worse and worse.

I normally keep to myself and try to handle things privately, but I feel it's important to share my…read moreexperience living at Montelena Apartments in Grapevine. For an extended period of time, I've experienced ongoing nighttime vibration/noise disturbances that have affected my sleep and quality of life. The situation has become stressful enough that I've temporarily had to sleep in my living room area just to feel more comfortable. I have reported the issue through the proper channels and documented what I've experienced. I'm hoping management will fully investigate and resolve the situation appropriately. My intention is not to create conflict with anyone -- only to share my honest experience and hopefully encourage better attention to resident concerns and peaceful living conditions.

The staff at Montelena apartments is very friendly and easy to work with. Sundae is so attentive…read moreand professional. She made my experience at Montelena a real pleasure.

I've chosen this complex for a 2nd home In tx. While it's a bit dated in its finishes (I'm In The…read moreluxury apartment industry) the property is clean, the residents truly love living there (encounter a few during my tour) , the amenities and location to everything I need for work and social are bar none. The staff here is incredible (especially Vicki) and have gone above and beyond to help me get settled. I'm really looking forward to this experience!

Pros: Located right off main street: restaurants, historical…read morelocations, you name it. Their amenities are very robust. Pool and gym Place is very clean Secured gates Easy parking Quiet Neighbors are very pleasant Cons: 1) I had flooding into my apartment in 2024 from a clogged drain. I was on the first floor, and all the water went down my pantry and under the floorboards in my kitchen. Anytime I stepped on the floorboards, water would come pouring out. There are two occasions that I went to management about this, but I was told two things that absolutely floored me: Mold doesn't grow in 2-3 days, and that they would use a dehumidifier to take up the water. Black mold does, in fact, grow in 2-3 days, and a dehumidifier would do absolutely nothing to help the water. I assume they did not want to address the problems until after I moved out, since I gave my 60 day notice. Regardless, I thought it was very unprofessional, and I did not push a prorate after these interactions. I lived at a family's condo for the time being and just wanted to move out as soon as possible. 2) Someone at the complex took my name off my mailbox and put in a forwarding address slip for the next resident BEFORE my lease was up. This couldn't have been worse timing, seeing how any and all tax documents I should have received were bounced back to USPS, and I am struggling just to find out how the hell to get them. I was told that it was the responsibility of the USPS, but even if it was their responsibility, the apartment complex would have to give them the notice that I was out of the apartment. There would be no reason to tell USPS that I was moved out of the apartment before my lease was up. Never mind the tax documents, I was missing quiet a bit of mail. Ultimately, I do not want anything else to do with the complex anymore; it's just been such a pain. I cannot recommend this place until they have better management. They dropped the ball really hard, and I find it daunting that I put any kind of effort into approaching their office.

Mom lived here for 2 years. At first a continental breakfast was provided then COVID hit. The…read morenever resumed the breakfast option except grab and go. As for move out experience best to take pictures and get an in person walk through. They claim my 100 lb mom damaged 120 sf (10'x12' almost a 1/3 of the apartment) of flooring. They looked at place 3 weeks before she moved and said all looks good. Total surprise billing. We've heard its happened to others. Now it's in hands of their Accounts Receivable department. No photos provided only a one page bill! Receivables won't call back either. Left multiple messages. Unacceptable way to do business Greystar. Again Corporate Greed at it's finest.

Coco Chic Spa at overture is a great place to relax while getting your beauty needs met. It is…read moreright around the corner on Henry street. Open Tuesday-Friday and Sunday 10:00 -4:00. Check out the current specials! 972-439-6061

Russ and his team are straight scam artists. I DO NOT recommend them at all. They took over our…read moreproperty during our current lease and were notified of damages that needed to be fixed upon us moving in, they refused to fix anything then charged us for the prior reported damages when we moved out. They came into the dwelling when we were not there to take pictures before we moved out and tried to use those as if the property was left in that condition. We also donated $2000 worth of appliances to the company for the next tenants. VERY shady company. No morals. They obviously wait to fix issues found on a property by making their tenants pay for them. Good luck to anyone who uses or has to deal with these people.

I want to give props to Priscilla and the entire Reedy Creek group. They have compassion and helped…read morewith obtaining a place during this COVID-19 pandemic. Despite all odds against me, they gave me a chance and I'm eternally grateful to them. You will not be disappointed with them at all.

People will park in your driveways so you cannot get out of your garage, and you are unable to…read moreleave. They are extremely hesitate to call the tow company to remove that car that is blocking you in.

Beautiful property with the perfect location. Staff onsite is always so friendly and quick to take…read morecare of all my needs. Maintenance takes care of us! Wish I could live here forever!