This place not only examined my eyes to determine what I would need to make my vision better but it…read morehonestly gave me a feast for the eyes. They did have a significant slip-up, that I will document but that did not disqualify them from receiving five stars because it was a gap in service that with some care and attention it can be closed.
I had recently lost my credit card and I went to this place only with my debit card. When I went there I did not understand that the process would cost me 89.00 dollars and that was a cost that I did not budget for but I could still cover, not because I am rich, but because in the moment I could stitch pennies and dimes together into a net of rescue.
I could get something put in my eyes to dilate them for test purposes. But that would mean that I could not drive because my eyes would be blurry. But all this hassle could be avoided if I took pictures of the inside of my eyes. The eye- tech (not her actual title, I am sure) explained that they could use a retinal imaging machine to take pictures of the inside of my eyes. But this would cost extra--- 39 dollars extra, I think., or close to that price I did not write everything down, but it was around that cost. I expressed that I would opt for that option but I also expressed that someone should have told me that from the get. Like why would you not tell me the cost of services before. I came Or more broadly, why would you not present options before I attended the appointment. A friend let me borrow 50 bucks over Venmo. I sent the money back. She send me a picture where she was charged interest. I sent her 5 more dollars to ensure she got her full amount. She has her own house and an AirBandB. Meaning that some people will mind their pennies with such a pinch that they would rather bring a partner to drive them, then spend the money on the eye picture taking machine.
I hope you could all understand that what I am saying is just a common sense practice that is really a best practice. Like don't surprise your guests. Let them open their eyes wide when they are asked to for eye exam purposes, not with surprise bills.
I also had to order some new pairs of glasses, and that cost like 25.00 more. And then I would have to also pay the price of the co-pay. So by the end of the visit I had all I needed but at the cost of 89.00 dollars, or so. It was around that neighborhood. Being able to understand these costs upfront, again, just seems like a best practice that they should adopt. This will take their services from good to stellar, in one Yelper's opinion.
However, the whole experience was like visiting my eyes within and understanding them to be a gallery at an art museum and a universe within their own right. When the eye-tech used the retinal machine to take pictures of my eyes, I was like this is super cool. She guided my head so my eye could find a camera lens. When I saw inside I saw like a machine's signature mark. Then the flash came-- a clear green blast. It was cool, and it made me imagine that I was being hypnotize by a robot witch. When I saw the optometrist he showed me the pictures taken by the machine, meaning, I saw my eyes from within. And that is were I saw the universe inside of my pupils. It looked like red branches that stretched for infinity. I should have taken pictures of the pictures. The trees within my eyes were a cosmic forest that spread throughout the space that resides within each of us. It was grand to see the promise of splendor that molds my sight of wonder.
The optometrist- did not get his name- explained to me that my left eye was not working as well as my right eyed. But not only did he explain it, I could also see what he was talking about. He used another machine to cover my left eye and I saw well. When he covered my right eye, and I relied on my left, my vision was blurry, it was kind of scary to understand that my left eye had become withered due to age. It was evidence that I could see, not just feel.
The eye department helped me pick a pair of shades that will come soon enough. I have transitioned into an eye glass wearer. I wanted red frames, I was informed that these were not an option. My options were either olive, blue, or black. I wanted some color. I always want some color. But I felt that the new eye tech person, from the frames department, within the store, believed it was better for me to stick to black or blue. So I did.
This place was clean, professional, and moved well. I did not wait too long nor did I feel processed. I felt like my eyes mattered to them, which is a great feeling to feel at an optometrist office.
