The guys are lovely friendly staff, especially one guy who remembers what you want each time, so friendly... However there is a blonde woman, I presume the owner, who when you've filled up your loyalty card by spending quite a lot on coffee so you can get a free one, actually charges you 20p for the larger coffee even though you have spent enough on a lot of coffee to actually get a free one lol This is not good customer service, nowhere in Middleton does this, or anywhere else for that matter, but if that 20p means the world to you then you have it, it's being stingy! Especially when the coffee is WAY overpriced, it's closely priced to the brand names like Starbucks, the coffee is far from being on par with Starbucks, and I think that should be reflected in the price, but it isn't... So stop charging 20p extra when I've spent a fortune to save up the free coffee on my loyalty card... And lower the prices, it's no Starbucks... read more