I've been to this Costa store three different times now and on all three occasions, I have been disappointed with beverage quality and also service.
On my first visit, I ordered an Iced Latte. I was disappointed to see they had removed all seating both indoors and out after I mentioned this I was told Head Office forced them to remove it, strangely the seating is now in place outside the store in a partially sheltered area going into Spinningfields Square under a slight Bridge of the street of the same name... you've guessed it Bridge Street.
I did originally order a ColdBrew, only to find out halfway through the barista making it that she was giving me a drink that wasn't ready yet, so her manager had to explain the process and how she was giving me a drink which wasn't ready. I think this is awful training of the staff as if the staff member who I presume was the manager didn't step in, I would have had a pretty nasty beverage.
On my second visit, I decided to try a hot drink just to shelter from the rain and make the most of Costa's ongoing free drink promotion, I went for a Honeycomb Latte which is part of the new summer menu but again I was left dissatisfied. I often find the coffee from Costa has no flavour, it's boring and the drinks taste more of water than anything else as I found out also on my third visit, where I ordered the Coffee Frostino.
It's worth noting the seating area isn't well maintained, it is not only failing to log NHS track and trace for those seating outside, but they also aren't even removing cups from empty tables, let alone sanitising and cleaning them.
The only reason I'd visit here again is to get one of the cakes, which are popular with my friend but even for a Costa location, this is poor. I find the yoyoing with the seating to be unprofessional as well as how the barista was ready to give me a drink which wasn't even ready (ColdBrew takes around 24 hours to prepare), a real shame as it does look like a nice but small coffee shop from the outside but on the inside, it's a typical Costa based on past experiences. I honestly don't know why I bother with this chain.
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