I went to Dr. Chmiel's practice on the recommendation of a co-worker. I went for throat pain I'd…read morehad for a year. I had had a sonogram and nothing was found. I went to Dr. Chmiel and within 15 min I had my diagnosis. Using a scope up my nose and down my throat which took 5 min in office, he showed me the video of the scoping. He showed me my septal bone spur, which caused pus to drip from my sinus down my throat, which caused my throat pain. Dr. Chmiel never pushed surgery. He advised I think about it. I said I wanted the surgery. So off to a CT scan so he could see my sinuses. Good thing I did because he found more things- enlarged adenoids and a polyp in one of my sinus cavities. I said I still wanted surgery and managed to get a date in two weeks. Dr. Chmiel removed my septal bone spur ( that's what's in the photo), removed my adenoids, and roto rooted out the polyp. I had no pain, no visible swelling. The follow ups were the day after, then one week. I found Dr. Chmiel attentive, answered all of my questions, and had a good sense of humor. If you need a septal bone spur chiseled out, Dr. Chmiel's your guy!!! The staff was great too!

Dr Miller is the type of doctor people always wax sentimental about…read more The doctors of "old" who know their patients, listen to them and remember them. I went to see her for the first time a year ago and she was amazing. She explained without being condescending. She has a wonderful bedside manner. She calls with test results herself. And she personally calls at times you wouldn't expect to hear from a doctor, to answer questions I asked about. She gives honest and good advice and makes suggestions for what the primary can do and what she can do. The best possible referral I can give about her... I absolutely panicked at the thought she might retire!! Where would I go and how could I possibly find another doctor like her? So if you're looking for an ENT I strongly suggest making an appointment with Dr Robin Miller.

Dr. Miller has been my family ENT for over 40 years. And she is the greatest physician I have ever…read morehad the pleasure of knowing.

Dr. Sobie is a member of Buffalo Medical Group. I went to see him after my dentist showed me my…read morex-ray that indicated the root of my problem tooth --I'd thought cavity, but it wasn't-- was pressing into a sinus cavity cyst. So the dentist wanted me to see an ENT doc before deciding if the offending tooth needs extraction. Dr. Sobie gently scoped the sinus area, and when that was inconclusive, ordered a CT scan. He was considerate and concerned and thorough. I recommend this otolaryngologist to anyone who requires this type of medical attention.

Waste of time. I have had issues with plugged and popping ears and a drippy nose, my PCP suggested…read morean ENT because she could only see so far in my ears and nose with her scope, and she couldn't see anything concerning. I went to Paul Young, didn't see him, which is fine, but the NP that I saw didn't do anything my PCP didn't do and immediately suggested a nasal ablation and went on a sales pitch about how Dr. Young does them in the office. Felt like they "sell" that to everyone. She also couldn't see anything concerning- so why suggest this procedure? And for the plugged ears, she suggested I get a hearing test but they don't perform them. What kind of ENT can't do a hearing test in the office? Long story short- useless and total waste of time and money. Just got a $350.00 bill, after insurance for literally nothing.

Update - I left this office, permanently. I was going to come back but after asking that they send…read moremy records to a different physician and then visiting that new physician: I will never go back. The new physician, at my very first visit, said: 'I got your records from Dr Young's office, as well as the notes about your anxiety." I don't have anxiety. The awful surgery center that he uses kept me in a room for nearly NINE HOURS waiting to be taken back for surgery; I asked a nurse ONE TIME when I'll be taken back and she ran and told the anesthesiologist's helper that I was 'anxious' and they offered to give me pre-anesthesia to 'calm me down.' No, I was not anxious, I was super thirsty and MAD because I have not had any food or drink since midnight and it was nearly 5pm (so for15 hours). My nose is the same now as it was pre-surgery. I'm still congested, I still have post-nasal drip, and my sleep still sucks because I'm coughing from the throat irritation of the snot dripping down my throat. I've asked them to test me for other things (Covid, etc.) that might suggest why I was still feeling that way; apparently wanting to breathe without choking on snot makes a person 'anxious.' I guess that the PAs / Ear Doctor are also psychologists, and are able to diagnose 'anxiety' without a degree in human psychology. Interesting. No wonder my Primary Doc, at my 'make sure this person is healthy before surgery' checkup looked down at the doctor's name and said: 'Just be careful, some doctors think they're god and will judge you for everything."

Went in for Vertigo and ringing in my right ear-they gave me a hearing test, which I didn't need…read moreand set me up with another hearing test saying I may need a hearing aid, before going back for still another appointment with them. If they can't fix you they should recommend someone who can help you, not lie to you. How long do you have to have this situation before getting the help you need?

this is in reference to the Lockport location. my daughter and granddaughters where there for an…read moreappointment and where made to feel a inch tall. my daughter was never told about a co pay. being a single mom with a 12 year old you don't have pocket money. the receptionist basically shamed her because she didn't have cash or. credit card and then proceeded to go in lobby and tell the other girl they had to reschedule because she didn't have the money for co pay. This person needs to learn compassion and get over greed. I have never in my day been told we can't bill a copay that is 100% bull . needless to say now my daughter is gonna lose more hours at work to go to another ENT to have my granddaughter ears looked at . Not only more money out of pocket but more time and gas to go to another location further from their home... from a very mad grandmother

I was referred here by my PMD. When I called to make the appt, I was given very clear and…read moreaccurate directions. I really appreciated that. The waiting room is spacious and holds a variety of magazines. I was seen on time. My test results were not forwarded here, but the office staff made calls and got them faxed. Dr. Parikh was kind and explained my diagnosis and treatment thoroughly. Highly recommended.

Dr. Caetano has been caring and genuine, she's interested in her patients and determining the…read moreissues. She has a calm disposition and she's gentle. She listens and doesn't rush you when you ask questions or express your concerns. The office staff are always super nice. It's important in the medical profession to find good, experienced professionals. Happy we have her.

For the second year in a row, my husband and I spent over two hours for hearing tests and ear…read morecleanings. We gave the facility another chance to service us. We had simultaneous appointments for 2:20. We were not taken until 3:30, although four patients who arrived after us were seen before we were called. My husband was given a hearing test at 3:40, while I had my ears cleaned. We then were sent back to the patient room. About ten minutes later I was taken for my hearing test while my husband was told that the doctor would be in to clean his ears. When I returned from my test, I was not given a sheet with the results, like my husband was given. We both sat for 15 more minutes; my husband was STILL awaiting his cleaning, and I waited for my test results sheet. No one was in sight. My husband was disgusted with being ignored. He left the office which had absolutely no patients any longer. Only a couple office personnel were working in semi-closed rooms and no doctor was in sight. He went to get his vehicle from the lot to wait for me. Finally, the doctor returned to where I was waiting for my report. It was given to me and I reported the entire situation to the receptionist. I emphasized that my husband better not be billed for a cleaning which was supposed to be done. As I spoke with her, SHE became upset. Since my husband had already been waiting for me in our vehicle for over 10 minutes, I left the office, making no future appointments. The entire fiasco from entering the office to my leaving lasted 2 hours and 25 minutes. The driving time to and from the facility took a total of 70 minutes due to the busy drive time of the day. Caution to future patients: Make NO OTHER appointments of importance, if you choose to visit this facility. I am a patient and pleasant person. But after two similar experiences in two years, I AM DONE!

On hold for over 20 minutes to make an appointment. Gave up. We will go somewhere elseread more