I hired Sias W. Parsons IV, Derek Parker, and Ryan Riggs from Big Yeti Builders LLC in Ogden, Utah,…read moreto demolish an existing deck, construct a new deck, and install a Renaissance Classico cover over a portion of it. The cover has leaked since shortly after installation, causing water to pool on the deck and creating a slipping hazard from ice buildup. I first contacted the company for warranty support after the initial leak in the fall of 2025. Derek Parker came out and retaped the seams on the awning, stating that this was the repair method recommended by the manufacturer, Renaissance. After the first snow in early December and then thaw, the awning began leaking severely. On December 4, 2025, I reached out again and left multiple voicemail messages and emails requesting assistance but received no return communication. On December 18, 2025, after I sent an email, the company finally acknowledged my concerns via email, took responsibility for the lack of communication, and promised to schedule warranty work. However, as of January 19, 2026, no further action nor communication has taken place. Because the office phone is not answered and voicemail messages are not returned, I requested via email that someone come out between January 9 and January 16, 2026, to at least document the situation including written notes, photos, and a detailed description of the problem and to confirm next steps for repair since we understand it may be a challenge to repair in the winter time. That request has gone unanswered. In my experience, Big Yeti Builders and its representatives have not followed through on their stated commitments regarding warranty service. Communication with the office manager, Kim Crandall, when she does answer the phone, has also not resulted in any confirmed action or resolution. As of January 19, 2026, their contractor license (#10687874-5501) expired. This review is based solely on my personal experience with this company. I recommend that prospective customers ensure they receive clear written documentation of warranty terms, follow-up procedures, and payment schedules before hiring.

I have nothing but good things to say about these guys. Contacted them about an estimate for…read morereplacing my deck. Bill came out to my house on a Saturday to do it. When we decided to use these guys he came back on a Saturday to do our contract. He stuck to the estimate he gave us and gave us exactly what we wanted. He even took the time to discuss how the deck should be rebuilt so that it will last longer. They came out on a Tuesday and started in. Torn down the old deck, cleaned up the area, then stared in on the new deck. By the end of the day most of the new deck was done. The next day was finishing up the trim and installing the railing. Again, once it was done they did a great job cleaning up the area. Saving this company's business card for other work I need done in the future. They are worth it.

We've worked with Dylan and Brett on numerous projects and can't say enough good about the both of…read morethem. Friendly, prompt, competent, reasonably priced, and super communicative. It is so refreshing to work with a company that answers texts promptly, keeps you posted on progress, and explains in detail what they are doing and why. It truly is a collaborative effort working with them: they respect our needs and opinions and are forthright in sharing their professional experience. We never felt pressured to do anything their way but always felt that they gave us honest options for what would work best in the projects we had. Then, once a decision was made on what to do, their construction and plumbing expertise became evident in the carrying out of the project. All of his combined to create the perfect result: what we wanted done in the best way possible at a fair price. Can't beat that! Mark and Lisa Newman

Dylan and Brett were great to work with. I had a listing that my clients needed a variety of…read moreprojects done from big to small and they were able to get out there quick, did quality work, at a great price.

My name is Karen Kelly and I highly recommend building with Heritage craft Homes. I am currently…read morein the process of purchasing a spec home located at the Heritage North community located in Plain City 84404. the home is still under construction. I have had the very best experience with the builders rep Michelle. I have dealt with other builders in the past and none of them even come close in comparison to Heritage Craft Homes with their customer support. The contractor goes above and beyond to make sure their clients have the very best buying experience. Michelle is extremely knowledgeable and always right on top of coordinating with the trades people through the building process to get everything required completed in a timely manner and giving me what I have requested. Michelle and Chad the foreman are the best!

From the owner: Heritage Craft Homes has earned a reputation as a luxury home builder since 20 years in business,…read moreknown for providing quality craftsmanship, sound product, and superior customer service in Ogden, Utah - as well as in Ogden, Roy Syracuse and the surrounding areas.

Very responsive. Booked a time and day to come see the site and gave me a quote soon after. Owner…read moreseems like a good guy. Will be moving forward with my basement finish. Highly recommend these guys.

I have used Js ProFinish for painting and drywall at my home. They have also worked on my client's…read morehomes and have done an excellent job. Pablo the owner is a very detailed carpenter and he's onsite to make sure things happen correctly. I was very happy with their work.

They were 5 stars in every way. Gave me a bid to redo kitchen desk tile backsplash. The next day…read morethey started and finished the job. Photo shows their very exact work. I love how it looks and so happy with the finished backspl. They also cleaned up perfectly. Thank you JSP Builders.

Jaime came to our home and provided a bid within the next day after I called. Once I accepted his…read morebid, his crew were here the following day to complete the project. This project involved drywall installation and fire tape finishing a storage room and utility room in my basement. They arrived early in the morning and completed the project that day. Their work quality was excellent. Upon finishing, they cleaned up everything and left the work area clean and no dust on the floor. The crew was easy to work with and didn't create any unnecessary noise or disturbed us while they were working. I would definitely use JSP Construction again on any of my projects. They certainly deserve the 5-star rating I gave them.

Madsens remodeled my bathroom a few years ago and just recently my kitchen…read more Both times they did an excellent job. The guys are friendly, they cleaned up each night before leaving, put sticky plastic over the carpet to protect it from stains, etc They even found a leak under the house we didn't know about....huge relief! Would definitely recommend them for any work you need done on your house.

Madsen did a great job remodeling our bathroom. We can use our shower now! They had no problem…read morefixing all of my knit picky things and they even locked up the house when we couldn't be there. I would definitely use them again.