Wonderful hotel but!!
I would have gladly given this place five stars - location, comfort, staff - but here's this thing. Our in- room refrigerator wasn't working. We went downstairs to let the front desk know and they said, "oh, sorry, we've been informed that some of the rooms' refrigerators aren't working, yours must be one of those rooms".
Oh. They knew that some of the refrigerators didn't work, they didn't know which, they gave us a room in which it didn't work, said "oh, sorry 'bout that" and went on with their day? This is a brilliant hotel and they did that?
Is our trip ruined? No. Am I a spoiled brat? Quite possibly. Has my opinion of this hotel changed enormously because of the way they cavalierly dismissed a problem with my room? Yes. Would i still come here again? Maybe. I hear great things about a few other places, and I bet their refrigerators work. read more