Amerigas sucks. My father had been with them for over 20 years (before it was Amerigas). for the past 5 years (he passed away) I have never had a problem with pre-paying for our propane. This year I called to do the usual pre-pay and they insisted on speaking with him. Well I politely, replied he's dead. Then it was we have to close this account. I said well it is in the trust name and I am the trustee. They replied we have no record of that. (excuse me? I sent you that information along with the death certificate on X date and time). They insisted they did not have that information, I insisted they did and it was not my problem if they didn't. Amazing, they found the information, ok well the death certificate. I was then promptly transferred to the new account person. Again, we argued about me having access to the account. (mind you they are calling my husband daily to pre-pay on our account). She said we have to close this account, we cannot transfer the balance to your new account and you will not get the discounts currently on the account, and it will take 3-5 days to get your refund processed. So after doing my best to keep my shit together, I lost it I told them the tank is at 37% and when it is empty come get it. Well I arranged for a new company to come out and take their business. It has been a month and we have now been charged $365 bucks for them to make a trip to pick up the tank. And we will see our refund in 4-6 weeks. These people charge $3.95 for a statement, are rude, have no customer service skills and lack the intelligence required to keep customers. This company deserves a 0 star review. Did I mention that my husband and I have spent 5 hours on the phone with these people? I am thinking a root canal without Novocain sounds like a fun time than dealing with Amerigas. read more