The manager and staff are really nice. I think Ed went out of his way to make sure that my sister…read morereceived a new air conditioner. It was really hot in her air conditioner quit and very fortunate that she paid for a five-year warranty. The store had a few customers at the time I was there, but they were able to attend to my concerns immediately.. it really looks like they have a lot of product and furniture and a wonderful place to shop. The prices seem very reasonable.

My husband and I have been shopping with ABC for over 9 yrs and rarely go elsewhere. Mark has been…read moreour favorite staff member for as long as I can remember! We have bought fridges, freezers, washer and dryer, dishwasher, microwave and more from the Gaylord location. Prices are comparable with other places and offer different payment options. Mark has always helped us make valuable choices. He is knowledgeable and is always willing to discuss any question you may have. The store is clean and decorated to make each set up seem like home! Stop in and check it out for yourself.

Friendly and qualified service. Easy to schedule an appointment with, good communication with us…read morefor every aspect and reasonable prices.

From the owner: Heating, cooling, boiler systems, and all appliances, refrigeration, hot water heater repair 24/7…read moreservice 5 calls every Saturday at regular rates

Terrible experience! Ordered furniture and the wrong items were delivered. After 3 weeks of calls,…read moretexts and emails we are no where closer to resolution. Worst customer service experience I've ever had. Order from Wayfair or Costco instead and avoid this place.

Customer service stinks. Received new TV stand and loved it…read moreuntil the top broke. Wood cracked after three months and looks terrible. Called store they sent a person out and said it needs replaced. 9 months later no call back no help what so ever. Called big sandy and they said can't get this TV stand nomore. Made in Tennessee with nice wood what a shame. Still not resolved still waiting to see what can be done about it. I will never buy anything from fat sandy because after they get your money they will not help you nor stand behind there stuff they sell. That has been our experience with this store anyway. Sad, try to buy local and this happens. This place just don't care about the customers at all. Beware!

I would highly recommend these guys if you have any appliance issues or need recycling services…read more Not only were the prices great, but the gentleman working stayed open late to give us time to get there so he could help us. Not many businesses will do that these days!

Kevin in the plumbing department was exceptionally helpful. My friend and I went in to find a…read moretoilet tank gasket. The first employee we met let us know the isle we needed, then when we weren't able to find what we needed we asked a nearby employee for assistance. He wasn't able to help us but he called for Kevin who showed up quickly and was exceptionally helpful. The entire experience was very good. Employees were plentiful and helpful! Quite a rarity these days.

The deilvery drivers Robert and Tristen went above and beyond for me. I measured my doorways and…read moreapparently I need a new lesson on how to properly use a tape measure, because my fridge did in fact not fit through my doorways. These lovely men took the fridge apart to get it into my home. They were absolutely wonderful and​ kind, despite my mess up. Thank you again gentlemen!

I made the mistake of ordering a range from Lowe's, and after shipping being delayed twice, I…read moredecided to give up on that and stopped into Chuck's to see what they had. I definitely should have just started at Chuck's. The salesperson, Dan, was incredibly helpful. I figured I'd be rangeless for at least a week waiting for it to get installed, but to my surprise he said they could get it taken care of that day. Sure enough, two hours after purchase it was being delivered to my house. The delivery guys were very professional, and had it all setup in around 10 minutes. They also went over all the features with me, which was nice, because these new appliances are all kinds of fancy. If you're looking at upgrading, don't make the same mistake I did and stop at Chuck's first. After my experience I can't recommend them enough.

Great service, Dan went out of his way to be sure we were taken care of…read more You only get this service from a local company... Thanks

Our trip to kauffman's was absolutely wonderful and kathy was nothing short of amazing we bought a…read morelift chair on Saturday and after they delivered it the same day within a hour we got it in our living room and started regretting the purchase its a fantastic chair just so much bigger than normal and didn't match certain things and felt our little dogs would end up getting hurt by jumping up and down they were closed Sunday so I went back Monday to try to return nothing short of amazing had no problem pick another chair they picked up and delivered new chair can't give enough praise to the customer service and will send anyone and everyone to there store made us feel like family if we could give them 100 stars we would thank you for everything and a customer for life

Just purchased a lazy boy recliner. Cathy was an awesome person who waited on us. Very courteous,…read morehelpful with the purchase details and delivery set up. Very reasonable prices.

We purchased $53,000 worth of appliances from Witbeck. Within 9 months our dishwasher stopped…read moreworking. The company in our area that provided warranty service for the dishwasher went out of business. We reached out to Witbeck to help us find a solution. Our salesperson repeatedly told us that the matter had been escalated to a service coordinator downstate. A month later, we've heard nothing from Witbeck or the mysterious service coordinator. There has been no communication in terms of what steps are being taken or what the resolution is. Terrible service after the sale!

I have called twice. Both times I have spoken to people who said I'd be called back the next day,…read moreand I have never received that call.

I went here last week. They have good products at reasonable prices…read more For electronic appliance buyers, you will love this place! Pros: Cheap! Friendly staffs Cons: it's quite small!

Customer service? Yeah right. Try snotty, snobby, rude comments. "Oh your $1500 range is broken?…read moreToo bad. Call this number and someone might help you. We can't do anything unless you want to buy a new stove" The 3 men were way more interested in the conversation they were having than offering any sort of help.

We loved this place. There is a mix of mid-century, antique, yard décor, etc. The stuff is packed…read morein and you really have to search but that's half the fun. There are rooms that go on and on. Got some really cool welded metal "yard art" there; one of a kind stuff.

The store is literally stuffed full of fun treasures, both new and old. Be prepared to spend,…read morebecause their merchandise is not cheap. This store is definitely not friendly for people with disabilities. There is no way to navigate a wheelchair through the crowded hallways, and I would suspect someone with a cane or walker would also be challenged. Otherwise, there is a friendly and helpful staff, and there's a lot of pickin' to be done!