We got home from Arizona on Friday, may 6th after "snow birding" since early October. Softly after we left, we had them fill the tank, as propane fireplaces are our back up in case the electricity goes out. When we got home on Friday we tried lighting the fireplace. We couldn't get it going, so my husband went out and checked the tank which was empty. On Saturday we called, and they said they would send someone out on Monday. On Monday when we never heard from anyone, we called again. The lady said she had no note that said we had a problem. We have not been here since October, and there would be no reason for it to be empty unless there was a leak. This is the second time that there has been a leak with their tank, and this is just not a Comfort issue. We need the back up for electricity. They still haven't called us back. I would give them a negative if I could. read more