According to the installation instructions for our new stove, we needed a qualified technician to convert the range from natural gas to propane. Amerigas sent us a gentleman named Chuck who arrived on time and immediately went to work. He was knowledgeable and efficient, and when he left everything worked as intended. He even leveled the stove, a task that he was not obligated to perform. We could not be more pleased. Good job, Amerigas; and great job, Chuck! read more

Imagine getting your propane from a loan shark racketeer corporate lawyer fraudster who sells used cars on weekends. That's the feeling you get when doing business with this could-care-less--give-me-all- your-money outfit. Seriously slimy vibe here. They will pull money from your packet endlessly and not just because they are selling gas at a markup greater than any other outfit--everything costs. They changed more that $300 just to come out and mark the route of their underground pipe, they change transportation fees, connect fees, disconnect fees, meter fees, meter read fees, credit card fees, mailed bill fees--OMG it's endless. Seriously, read all about it before you press send on their DOCUSIGN agreement. I don't think I'm being too hard on them at all. I'm not exaggerating at all! Read BBB reviews and Google reviews too. Lots of people with the same experience, lots of people claiming they are upset that there isn't a ZERO rating available. Please do yourself a favor and take to heart all of the collective experiences of their customers, and under no circumstance do business with this company--ever. read more

I switched to Hunt propane from amerigas. If you are looking for a propane company or to switch Hunt is the way to go. The team is friendly, helpful and local. Though the gentleman who installed my tank from amerigas was wonderful corperate has not been. Read the termination fee's if you decide to go with amerigas. read more

Unbelievable, horrible service ever....if you can get through.....was trying to help a client....was put through various time zones...and hung up on .... There is NO CUSTOMER SERVIS HERE EVER!!!! read more

My customer experience has always been good but they changed a lot of shit to try make the place look profitable so they could sell it off. Customer service has been affected read more

I'd give zero stars if I could. The last 8 or so months my bill has been really high. I thought I had a gas leak. Come to find out their meter reader was fired and they've been "Estimating" my bills for the last 8 months AND charging a meter read fee on top of it. The only way to get in contact with the local office is through Facebook, which is just mind blowing. If you call the number, it sends you to some call center. They are scammers. You have to stay on them to get anything done. They broke the tank connected to my house, told me and my landlord they would be here to fix it in the next few days. They told my landlords they fixed it and they didn't, they just lied. read more

I called for a fill. I asked if the price was the same by phone as online. The woman that I spoke to had such a heavy accent I could hardly understand her. She said she didn't know. Then she told me that since I hadn't filled my tank for a long time I would have to pay $140 for a leak test! I rent the tank from Amerigas! I have never heard of this before. They are more than a dollar higher than other propane companies right now. Terrible. read more

Well I guess there is a new owner so I'm told. Calls all go through some offshore boiler room. It took me three tries to get my bill paid over the phone due to dropped calls and endless hold. Never got a first bill but got a "past due" one instead. We don't pay ANYTHING past due. Nonetheless I give the third contact credit for removing the late fee. Last winter we had a leak under the delivery valve on the tank, they came out, put a wrench to it to tighten it and the leak stopped but the tank was half empty. We paid a service fee for that. We had them out this fall to refill the tank and low and behold the valve was leaking again when filled. We had them back out once again. This time they loosened the valve out partway, slapped some sealant on the threads and tightened it back up, hope it holds because they charged us another $140. You can't call a local office to challenge the bill and the boiler room can only put in a request to investigate. We have two accounts with Amerigas going back decades but I guess this will be the end.....got no beef with the drivers or the techs but this company has gone downhill and I guess the reviews show it. read more

I have used AmeriGas for 25 years in Bishop, Ca. I do not know what changes have happen the last few years but they've gone from being reliable to being absolutely untrustworthy. I am on the auto fill program and in the last 4 months have had to call twice because we've run out of gas and it's been freezing cold with no heat. Today I was told (this is Saturday) that a technician will be out to fill our tank on Monday! 2 days without gas from a tank that is on auto fill???? I'm done with Amerigas. I'm switching companies next Monday! I'm tired of running out of gas. Use Eastern Sierra Propane if you are looking for a Gas company. read more

This place is an absolute nightmare 100% shit show. You can wait on hold all day long. Their website is always broken or down. Their accounts are always backed up by some amount of weeks or months. Which I don't understand? Your customer service is the worst I have ever received from any aspect of business. You guys suck a fat one read more

What a f***ing joke Amerigas is. Don't bother calling - there's no local office. Through the website all you can do is e mail them. Prepare to stay on hold forever, just to call a call center in India. They worked on our gas line last spring, and, of course, had to turn off the gas. When the service man returned to light our pilots he refused to go into our attic, and on his way out, in his frustration, turned off the master circuit breaker to our solar. Now that the heating season is upon us I went to light the pilots myself. But the gas lines from the meter have proprietary Amerigas locks on them, so I can't even turn the gas on. But I can't get hold of Amerigas to remove the locks or light the pilots. Also, for the privilege of having been connected to the line I pay $10.79 a month even though the gas is off. read more

Great as usual because I have been using them for as long as I have lived here in Bishop California

Horrible service. We have been dealing with them for several months about billing issues that are completely their systems fault ( i moved and switched service, yet my money was still going towards the other house... while the bill for the new house was growing). Now, after figuring that out we have a late notice after paying that large sum and the money was never credited to our account. It appears that the local office does not communicate well with the corporate office regarding billing issues. Would definitely change service if we could. read more

Zach and the 3 ladies working here are very upbeat and professional. Zach was very thorough and safe when he filled the propane tank in our RV. Thanks AmeriGas! read more

We have been Amerigas customers for over 6 years. We live out of town where it snows. Amerigas as recently automated all their routes out of their corporate headquarters in Ohio, changed their drivers and put in a $400 minimum order per visit to deliver gas. It has been an absolute clown show for us this winter, the biggest February EVER. We have been left without gas twice, even after paying for it. For one stretch we were without any heating or gas for cooking for 3 days during temperatures in the -10 degree F range. Drivers come up, and despite us keeping our driveway clear for delivery, have decided not to deliver and turn around without even honking their horn or knocking on the door. Individual staff are kind and try to help, but the local operation no longer appears to be in control of their own business, as everything has to be approved by folks in Ohio. We will be leaving Amerigas as soon as the snow melts. read more

Horrible, HORRIBLE service! Completely disorganized and unreliable! We recently bought a new home in the area, and getting them to meet our propane needs was impossible. They lost our paperwork, twice! They expressed annoyance that we checked in to make sure the work was going to happen and then it didn't. They sent someone out for a line check and did not give us the propane we ordered. Told us that a delivery would be made on Thursday. I called on Wednesday to make sure that they were delivering on Thursday. They were slightly annoyed by this. They said that yes, propane would be delivered the following day. We expressed concern, because we were almost out, and had visitors coming the next day. The nights were freezing and it was the only heating source. No propane was delivered. We now are customers of their competitor, and are very thankful to have an option besides Amerigas. read more

Had such a wonderful experience with this Amerigas facility! I frequently call when I have questions or any concerns with my bill and Stephanie is always so helpful and friendly. So extremely patient & helps me with any of my issues. Anytime I have a concern she always elaborates and helps me understand more clearly. I have been a long-time customer with AmeriGas, and I can say from Stephanie's professionalism and good attitude I am a very satisfied customer and appreciate her going the extra mile to be so helpful. All the technicians are so friendly and helpful as well, I am forever grateful for AmeriGas in Bishop for their amazing customer service and skills! read more

Amerigas is under new management, and they are horrible. I have been an Americas customer for more than 15 years. In the past they were great--delivering promptly even in bad weather, with competent technicians who could repair stoves and other problems. Now they are clowns. Even a flake of snow is enough to scare away their new drivers. The office personnel are happy to leave customers without heat and cooking fuel on cold winter nights. Deliveries can take as much as 10 days even if you (make the mistake of) paying for expedited service. We are changing providers asap. read more

I was charged for a bill I already paid. Our Amerigas bill was paid for November and when I called to pay for December they had told me that I needed to pay for November and that they've been sending me reminders. So I pay the bill and later that day, after work, I review all my receipts and discover I had already paid that. I call Amerigas and the clerk immediately talks bad about the rep I dealt with then stating that person didn't know what they were doing (she doesn't know that was her she was talking about) instead of giving my money back the only thing they did was put it on my account and then tell me I can't get a receipt for the credit until Monday bc of approval requirements. So... what happens when I call and they tell me they have no idea what I'm talking about ‍ shitty service and office operations. read more

We were camping in Bishop and ran out of propane. Amigas's website said they were open. When we got there 2 others were waiting in line so we got in line. The guy was SO RUDE and asked what we were doing! We told him we're here for propane and said we haven't reopened to the public (Covid). We said they're getting propane and se said get the $&@! out of here. We're not open. What a jerk. Would not recommend, so rude. read more

Thieves pure and simple. We switched to Eastern Sierra Propane and have been much happier. I called Amerigas to come get their meter and they never showed up, finally I saw a parked Amerigas truck so put the meter in the truck. Of course even though we'd ended the relationship Amerigas continued to bill for the meter rental, $10/mo. I called the local number, e mailed the local guy many times, wrote their HQ, never heard a thing. Finally they turned it over to a collection agency, though Amerigas had never replied to me. read more

The worst service. I can't believe with other competition in town that these guys stay in business. Horrible customer service. I'm not convinced anybody who works there actually does anything other than stand around pretending to work. Zero stars would be more appropriate. Give your business to one of the other places in town and save yourself the hassles you will get dealing with Amerigas read more

I have always received excellent service from AmeriGas in Bishop. They have never let us run out of propane. When I call for any reason, they are always friendly and helpful. We had to move our propane tank last year, and they were able to come out quickly, and did not charge us to move it (we did do the trenching ourselves, but no "service call" fee or anything like that). Recently our rates have gone up quite a bit, so I called, and the gal in the local office was able to lower my rate AND applied a credit for my most recent delivery. I LOVE Amerigas! read more

There was a couple hiccups but nothing that couldn't be fixed... the office was VERY friendly and Chuck was great when coming and hooking up our service! read more