I love the store. I have only one thing to fault them on - customer service. I visited the local store over the last two days. I have been quite ill, and the air conditioning in this particular store is sub-par, it does not adequately cool the interior. Besides being on a lot of medications that make me dizzy and nauseated, the heat inside had me near fainting three or four times in one visit, and the first visit I could not even stay to check out about 5 items in my cart, so I went back early the next day to purchase the items I had left behind, but apparently they had gone to the back room to be repriced and I thought someone had found and bought my purse and pair of shoes that I looked high and low for in the store. I was able to find the hat and dress that I wanted and a lot of other cute outfits, but it was not until quite late in the day that the purse and shoes reappeared, and I was very happy, but feeling quite sick and needed to return home for a dose of my medicine (required every six hours around the clock), and asked the security guard to allow me to go home, and return within the hour, which I was able to do. I then shopped for several hours more, and about half an hour before closing time went to the register with two carts full of items to purchase. I had allowed myself just under $300 for my new wardrobe, and my selections went a bit over that amount, so we brought the total down by rejecting quite a lot of things I really wanted. Then I had a debit card for about $40 worth of items, and a new checking account just opened the previous day that has several thousand dollars deposited in savings with an associated checking account. Of course I do not have my checks yet, nor the debit card for those accounts, so I wrote out an initial blank counter check with all the information required (Name, address, two phone numbers, Driver License ID number and renewal date), the date, amount of the check, to whom it was written, and my signature as usual. The account number is on the check so that they could have run it for approval, BUT the manager would not approve it, nor would her supervisor, saying it is a company policy. They will only accept a check for under $199 to begin with, so we had again gone to the trouble to delete items from my order, to get to the amount of a check that could be written, but not accepting a check for a new account seems crazy to me when they would run it through the computer for approval by the account number, not the information written on the check itself to begin with... and my ID matched all the information I had written on the check, so I think this is a very POOR policy, when a customer has an order of several hundred dollars and was willing to come back with cash for the remainder of my order in the morning. At this point, I said, oh, well, I will just come in with cash when the bank opens if tomorrow or Monday, and pay for the rest of my items, but I was told, NO they could not hold my order in my shopping basket cart, they would have to send it to the back to be resorted and put back on the floor, so even if I feel up to it, I will have to go back and shop the entire store again to collect the items I wanted to buy and had ready to check out as soon as I have cash in my hand to do so. I think this is a real lack of customer courtesy, which could have been extended by leaving my cart near the last register where I was checking out until my bank opened this morning, so that I could get the cash for them. I am not certain my feet, legs and back can take my standing and walking through this huge store again to find those clothing items I was about to purchase, so they lost a large sale due to their lack of courtesy.
After being one of the last customers in the store, trying to get them to leave my cart near the registers so that I could come back and purchase my items, which they claimed they could not do, and would have to send them to the back to be resorted and replaced on the floor. I was the third customer in the store on the 25th of August. I was able to find some purses that had been in one cart and a few hats, but I spent a LOT of time rewalking the huge store to find my items to purchase, but NONE OF THEM WERE ON THE FLOOR, NOR IN THE BACK ROOM. There was only one woman in the front of the store, and I could find NO ONE ANYWHERE to help me find them nor to tell me where they had been put if at all back in the store. The items were nowhere to be found, and the people who were working on Friday night were not working Saturday morning, leaving me to think that they had decided to purloin my items for their own use. No one in the store could find my outfits, the black shirt with a cleric's white collar band in front, the full skirts with the camisoles and blouses to match, the leggings with unusual patterns, the pajama pants, men's T-shirts for the Tigers, the Pirates, the digital print one with colors to match leggings, etc.I won't be back. read more
