Amerisafe gave me a quote of about $2000 to move my household items. On the day of the move they doubled it to more than $4000. They told me that if I refuse to accept the higher fee, they would keep my deposit of more than $1200. I refused to pay the higher fee and they took my deposit claiming that I knew about their "cancellation" policy. It was a horrible, sad, experience. I will never recommend or use them. read more

If you want this company's service, PLEASE READ IT CAREFULLY!!!! If I could give this company 0, I would. This is the worst company I've ever had. They will definitely have an extra charge in the last minutes. They will say you take up additional space and incur long-distance charges, which will result in an extra charge. They will also delay your delivery and take extra time for everything. The customer service attitude is super bad, and they also argue with the client. If you want to get piss off and pay extra, this is definitely the perfect company for you. read more

There is not enough space to write how terrible the experience was . . . DO NOT USE AMERISAFE! Everyone who gave them one star told the truth. The quote that was given to us did end up being more than double. Extra charges were heaped on without consulting us. Yes, they are a broker who does business with the most UNRELIABLE, UNTRUSTWORTHY moving companies. SEVENTH GENERATION MOVING CO., is who they brokered with for our move. The gentlemen who picked up our furniture, books, etc. came totally unprepared. We paid extra for them to pack everything in a one room office. Everything was ready for them. The movers came with absolutely NO SUPPLIES, BOXES, ETC. We had to go out and purchase everything including their water and food. They spoke no English which made communication almost impossible. What would have taken a few hours, took an entire day . . . into the late evening! We made the mistake of having Seventh Generation Moving store our goods for a month. We called and gave them the address to where to deliver our things a week before the free storage was up. They never got back to us; therefore, we called again. We were charged almost $400 for storage. We said we called and were waiting for a delivery date. They claimed they have no record. WARNING: Text or email so you have written proof! We sent our phone bill to both Amerisafe and 7th Generation, but that was not proof enough. Setting up a date and time for delivery was a nightmare! Date and time was set. We get a call a day before the scheduled time and were told they are on their way. They gave my husband 15 min. to get to the new storage location. There is more, but I believe this is enough of a warning. Horrible experience!!! read more

They took triple the time that is reasonable to pack us. They continued to haggle to change the price. They did not communicate and delivered items 2 days late. They gave us other peoples items and lost some of ours. AWFUL!!! read more

I am writing this review to caution consumers who choose Amerisafe as a broker. The agent who set up the move led me to believe that I would not have to pay additional money. That was not the case. When the movers arrived, they stated that I would need to pay for additional cubic feet and packing materials costing an additional $1000 dollars. The customer service reps were not able to help or given any latitude in correcting the problem. If you are considering using this company, please research the reviews. There are countless cases of customers who have had similar experiences. read more

These guys are SCAMMERS!!! They come off as your buddies give you a quote only to have it doubled by the moving company they pick!!!! By the way they picked Arena movers who are the worst in the business!! When I called Amerisafe to help me with the moving company doubling the rates from $4000.00 to $9,000.00 for a 2 bedroom, they dropped the line 3 X . I had to keep calling and they could not do any thing they said. HORRIBLE!!!! NIGHTMARE!!!! DON'T USE THEM!!! read more

Absolutely Horrified.. Everything that could go wrong did. To start they charged me double the original quoted amount upon arrival (after I specified dimensions and asked numerous questions to clarify the legitimacy of the contract). There insurance claims are complete BS. The third party company they sent out destroyed half of my belongings, including destroying my $2,000 tv that was only 2 years old (insurance only covered $42) I am completely baffled, angered, and saddened from the experience I received from this company. Customer service refuses to rectify anything so they get as many bad reviews on as many sites as possible, shameful. ANY OTHER COMPANY WOULD DO A BETTER JOB THAN THEM, DO NOT USE read more

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Advertises as moving company but just middle sales person. He is connectIng with the most cheapest and unreliable moving company and get a commission for each case about $600- 800. Please do not use this broker service, you will get the most poor service from he connected moving company. read more

I could give 0 stars, I would. Please spare yourself a worse headache than moving already is if you hire these thieves. First, my mistake not realizing they provide "moving services " so they are brokers meaning you are hiring them to hire someone you don't know to move your things, rip you off and treat you so poorly that we were appalled. The first 1 lady in customer service was the nastiest, most unprofessional person I've ever spoken to. She was condescending, rude, and hung up on me when I questioned the binding fee to which her answer was " basically for hiring us." What? She refused to put a supervisor on the phone cause she was one! Again, what? The 4 people that followed were the same, lack of empathy and no accountability for crappy service! The last man I spoke to asked me to send an email to him about my complaint and when I said will the owner see this he said, "probably not" again, what's going there? The price is ridiculous, and there is no breakdown that makes sense. They did not say anything about the actual moving co until the day before when it was too late. We paid our deposit w a c.c. but then the moving co not amerisafe said they needed cash or check. Who does that anymore? We didn't have either, and it was Sunday! We did not get our stuff the same day because of this, so we had to sleep on the floor. The only positive experience for us was the moving guys Johnny and his crew were nice. We basically spent over 6 k to be treated with no professionalism or respect and a truck. I later found out Two Men and a Truck would do it for half the price. My bad for not being more thorough but moving is difficult enough without businesses like this taking advantage of people during difficult times. It's shameful. Their website lies about their values. They have none. read more

omg RUN RUN RUN. away from these people . Nothing but scammers. We were promised one thing and when guys showed up told something different. They ripped Us off of our deposit. Did not do what they were contracted to do. came to my house and said I had to pay him another $500. I refused. They had not loaded our stuff and i told them they weren't going to. what scammers read more

On November 29, 2023 at 6:14 PM CST, I received a call from Veronica with AmeriSafe moving services stating that my move would have to be rescheduled to Friday, November 30th. She stated that the carrier "broke down" and would be in the shop. Veronica went on to say, "that things happen" and that she "has moved several times." I asked if I would be compensated for the inconvenience, given that I would incur significant expenses due to this incident i.e: flight cancellation fees, reschedule my furniture delivery to the pick up location, and extend my u-haul truck rental. She replied, that she could only compensate me with $200.00. During our conversation, I also inform her that Friday was outside of the two day pick up and it's not an easy fix. Veronica stated that she could not guarantee the pickup time. She also stated that the truck would be in the shop for some hours and would then have to travel a few hours to my pick up location. Due to the uncertainty of AmeriSafe's ability to fulfill the contractual agreement, I have decided to cancel the service due to breach of contract. Please do not patronize this company. Who calls you after hours to reschedule a pick up time outside of the scheduled appointment (original dates were 11/29-11/30 between 11-2)? Keep in mind that this service was scheduled a month ago. Disclaimer: This is my opinion and my personal experience. read more

DO NOT RECOMMEND!! They give you a quote on packing and moving your home, and then charge double the quoted price ONCE your home is inside their truck. Then added extra charges as well moved delivery date up a week. And if you don't have the full amount at drop off they threaten to put your stuff in THEIR storage yard and charge you 1000.00 per month. And if it's not paid within 30 days they will auction off your unit. They are VERY RUDE AND VERY UNPROFESSIONAL AND VERY UNREASONABLE. Had I known this prior we would have NEVER booked them to move our home. PLEASE BEWARE AND NEVER MOVE WITH THIS COMPANY. Our quoted price was 1710.00, we ended up paying 3500.00!!! read more

They weren't able to estimate my move even after repeated attempts to tell them it wouldn't fit in one truck. I finally got them to agree they needed more than one truck, in email, they didn't tell the movers we need two trucks and refused to help in anyway with the second truck when we had to pay almost double to the movers. Not honest at all would never recommend!! read more

Amerisafe Moving Services and their carrier, S&DJ Moving, owes me a partial delivery of my belongings. The carrier has promised and failed to deliver 15 times now. Over 10k in damages, 25 business days past the first delivery date and half of our items are still missing. Amerisafe keeps ignoring us and pushing any complaints off. Most of the boxes we paid to pack are between 1/2 to 3/4 full, and most of the breakables we have were wrapped in paper towels or tablecloths. read more

This company is an absolute scam. If I could give them 0 stars I would. Make sure to visit protectmymove.gov to learn how to book a reputable moving company - this was a broker who gave me a misleadingly low quote, sight unseen, and then took a 1,000 deposit from me. I wish I had done better research before falling for their shady business tactics. read more

Terrible service. they mislead you with pricing first, and moving dates. they say 5-7 days, but we are still waiting after 16 days with NO UPDATES. called multiple times with no help, they do not care! they are just a broker company who take your money and hire a separate moving company. they were probably even worse! Cobra Van Lines unacceptable customer service. refused to even transfer me to someone else because they didn't fee there was a problem. never use this company we are so disappointed and still don't have our stuff!!! read more

Mark Edwards lied and completely scammed us. Total salesman, do not even own a moving company they contract out 0the work to a no name truck and guys who didn't even work for Amerisafe. Cheated us out of thousands of dollars. Asked about hidden costs, like wright, hours, etc and he replied no. BEWARE of this company. We are looking into getting a lawyer. Do not use, you're better off selling everything and buying new. It would be cheaper. Plus broke some of our furniture! Horrible, dishonest company. read more

I'm copy and pasting my review from google, I need as many people as possible to read this and save themselves from booking with this absolute nightmare of a company Save yourselves and run as far away as possible from this company. They will do nothing but lie and lie and lie and lie. You'll get a rate and it'll go up and up and up until it's almost 4x the price they originally quoted you. Keep in mind we've TOOK ITEMS OFF OUR INVENTORY LIST AND GAVE THEM EXTACT DIMENSIONS OF EVERYTHING!!!! They'll also play around with your delivery date, don't expect your items to be delivered on the date you communicate with them. Your time means nothing to them. We've spoken to customer service and that was a joke and a half. The customer service representatives are rude and condescending and treat you like absolute dog crap. Just letting you know, any promises or guarantees made by this company's representatives don't matter at all, so don't fall for them. This isn't a company, they're scam artists. Please save yourself and book directly from moving companies, I know the quote amerisafe gives you seems better but it will quadruple in price. And you'll be treated like a pile of dirt once you sign documents and pay. Don't believe any of these 5 star reviews that all have the same sentence pattern and weird capitalized name, it's clear they even have fake reviews for themselves. What an absolute joke. read more

Complete scam. doubled my price once on site and customer service rep Aiden stated shes the highest ranking manager and only reports to the owners..... absolute scam read more

This ia not a company that I would refer to anyone. I was told that my window for pick up would be 3pm to 6pm. The movers came to my apartment at 8pm after they kept pushing my window back. Upon arrival they add an extra $150 to my moving fee because I had 4 extra steps but did not give me a discount on them being 2 hours behind time. The movers finally left at 12am due them not knowing how to properly get my couch out of the apartment. My pick up date was 10/24 and it is now 11/25 I still do not have my furniture. I have been calling and asking for an update and this company has not been able to get in touch with the company they contracted the move out to which is Perfect Fast Moving. This was my first time using a moving company and this experience has been horrible. I will be going to the BBB on both companies because at this point my furniture has been stolen. Due to no updates provided. read more

SCAM List of grievances with AmeriSafe are as follows 1. When we signed on with Robert, he promised us that packing services were included and that it did not matter if we had one couch or two. He also made the inventory list different from what I had told him to make the estimate cheaper so that I would sign on. He told us we could cancel for full deposit return up until 72 hours of our move when in reality it was 72 hours from signing the bill of lading. He also told us we would get our stuff within 7 days which everyone else we talked to told us it could take two weeks. He then started ghosting us when we tried to get ahold of him.2. Despite me telling him multiple times when we wanted to move, he never put our move date on the account, I had to call customer service to get it on the account. The same thing happened when we tried to schedule the pick up for our car.3. Customer service representatives have been rude every time I have called. They cut me off multiple times and hung up on me several times. Especially when I was trying to explain my frustrations of communication with them.4. When we updated the inventory list to what we had initially said and added the packing services Robert promised us, it doubled our move cost and no attempts were made to honor what Robert had promised us.5. We were supposed to get call 24 hours before the move date and we never got a call or voicemail or email. Customer service said they tried to reach us multiple times saturday and sunday (move was scheduled for sunday or monday) but my phone and email show no evidence of them trying to contact us. In the event that my phone didn't notify me of a missed call, I would have expected more than one attempt to contact me or at the very least a voicemail or email. The odds of ALL of my tech dropping all of their attempts at communication (where I have previously not missed a single call, are next to 0). Service rep was rude when I tried to explain that I had no record of them calling and I wanted to cancel my move. After saying multiple times she didn't understand why we wanted to cancel (despite me explaining every time she said that) she hung up without saying anything.6. I got a call 10 minutes after she hung up from some other guy who asked me again if I wanted to cancel and I said yes. When I called after reaching my destination to list out my grievances, I was told that my move was never canceled. When she asked why I wanted to cancel, she cut me off as I was explaining my situation. She finally sent me a link so I could cancel my move but refused to listen to anything else I had to say after that was completed. I don't understand how a company can stand by employees who blatantly lie to their customers just to get s sign on. I also don't understand how any of the customer service reps can call themselves customer service when they refuse to listen to me when I try to explain why I am frustrated and hang up on you without warning. It should be noted that in all of my phone conversations I was polite and cordial but to the point. I never raised my voice or cursed or called anyone anything other than ma'am and sir. It seemed to me that they simply didn't want to listen to my grievances about how my move was being handled. I don't know why I have to call at least twice to get anything done with this company. This company is clearly a scam which starts at the recruiting process where they deliberately lie about the services provided and purposely make the inventory list incorrect so that they can give you a really low estimate. They then don't communicate until it is too late to get your deposit back and any attempts you make to communicate with them are not helpful. read more

Horrendous! They outsourced each step to a different contractor, each one of which added additional fees. One crew loaded the truck and unloaded it at a warehouse where all my possessions sat for five days. I only know this because I placed an AirTag in a cabinet. Another crew loaded stuff from the storage unit and drove it 800 miles to my destination. A third crew (apparently hired via a CRAIGSLIST POST!) unloaded everything into my new home. All communications went through a dispatcher 3,000 miles away. I explained clearly from the beginning that I would be flying to the destination a day before their arrival so it was critical that they give me at least two days notice as to when they'd arrive. The best they could do was give me a five day window. Then they called me Saturday night to tell me they'd be arriving 20 hours later. This cost me a small fortune in airline booking fees and a logistical nightmare with my flight options. A sofa and a dresser were damaged. I explicitly stated from the first call that they should re-assemble the bed frame and mount the TV - they did neither, said they'd return the next day but never showed up or returned my calls. I would give them negative 5 stars if possible. Do NOT contract this terrible, deceitful, irresponsible joke of a company. read more

HORRIBLE COMPANY! COMPLETE SCAM! I will be reporting to my credit card company. they feed you lines of how great the service will be, we can meet ur deadlines, we will bring you packing supplies, and disassemble and reassemble your items. all lies. and they originally quoted us 13 thousand dollars. once they packed up all my items the cost was 21 thousand. at 2am they forced me to sign the document with no options and my stuff already in two locked trucks! they outsource their work. and two U-HAUL trucks pulled up with three guys with a completely different contract and different pricing. it's a scam. read more

I called to get an estimate for my move. The rep gave me an estimate, which was high comparing to other movers. But I was will to consider them due to the high ratings they received from other customers. But the rep said they need 1/3 for deposit immediately. When I said I need to think about it, he hung up on me. Very poor attitude. They may be good movers, but the initial contact was not good. read more

Contacted AmeriSafe on 8/24/24 for information on pricing for our out of state move. A representative named Alec spoke with us, we explained we are planning to move over 2,500 miles away, gave the sq footage for our home including number of bedrooms. At the time we hadn't started packing and didn't have a box count. He said it would be no problem and that he just needed rough numbers, and at a later date someone would contact us to schedule an appointment for a full estimate. He asked for a full payment upfront but we said we can only give a deposit. We paid $2,500 and let him know our move needs to be scheduled for 9/11. On 9/4 i called Alec to let him know, that no one's contacted me for a follow up appointment and we had way more stuff than in the quote he said it won't be an issue and to call customer service. On 9/11 no one showed up to move us, this is when we learned of the AmeriSafe scam. They con you into paying up front, make up a bogus estimate, then give it to mover. The mover shows up a day late, and low and behold you're estimate was wrong, you owe us more mover, but since we're a day late you're now in a bind as you have to be out of your house and have no time to get additional quotes. This is what happens to us. The actual mover (ASAP Movers) showed up end of day on 9/12. Asked for 10k when the original price was 8k, loaded up our stuff, said they need another truck and left. They came back the next day, the day the Buyer was taking possession of the house loaded up another truck and asked for another 14k. After we refused they drove off with our stuff and have been holding it hostage for 3 weeks. Save yourself the headache, don't do business with these scammers from Florida. They have hundreds of complaints. read more

Please do not use this company. They just took advantage of my 80 year old mom! We tried to cancel her move and they said they would only refund $200 of her $1000 deposit despite her asking when she signed up if it would all be returned if she cancelled. The guy, Andrew told my mom she could fight the card but he would win! I wonder how he sleeps as night taking advantage of people like this?! Reading these other reviews I guess I should just be glad we aren't using them. What a nightmare! read more

I was looking on line for moving companies and tried to get a free estimate. Instead someone called trying to pressure me into why they are the best and that I should book them today for the rates bc tomorrow the rates will go up . And that shopping around for quotes is not the best way to go bc they are they are the best . What they don't tell you is they are a broker who will assign you to a smaller company. You may end up w a horrible moving company. Don't use these people. When I told them I plan on looking for other estimates, he continued to pressure me . I eventually hung up on him and then he texted me saying " goodluck shopping around in a service based industry" Very unprofessional!! read more

My initial call to set up moving services appeared to be a seamless process, however, this ended up not being the case. I called on or about the 2nd of December 2023 and spoke with a Robert Markham and set up my move (originally) for December 30th, I was given a flat rate (is what I was told) of $1,200, I paid $400 up front for my deposit with the understanding the balance of $800 would be processed on the day of the move. I was asked what items would need to be moved and was told that the movers would assist with the packing/wrapping of these items, to be transported. I called about a week later and again spoke with Robert, I requested to move my moving date to January 15th. I was told my request would be updated and that I would receive an updated moving estimate that would reflect this new date. Never received. On December 27th, I received a call from the quality assurance department confirming a moving date of December 30th and to re-review my inventory list. Firstly, I corrected him on the date, explained to him and it was supposed to be changed (he did not see an updated date in the system), he told me 2 possible move dates were needed, as oppose to the one, just in case the 1 date posed an issue, so I gave him either the 14th or the 15th and someone would call and confirm 24 hours prior to the move date. I was never told this on the first call with Robert. He updated my request and we went over the inventory list which revealed not all of the items given on my first call was recorded (when I initially spoke with Robert, he mentioned the list didn't need to be exact, he just needed a working list). I did reach out to Robert wa this was brought to my attention, ended up having to leave a voicemail, Robert never called back. Ever... not to apologize for the mix-up, nothing. On the day of the 30th, I received a call from movers that they were at my location and ready to move. I explained that I had requested on 2 different occasions that my moving date had changed to January 15th. He stated he would call me back and never did. I assume he figured things out. January 1st, I called your call center and spoke with a young lady who managed to find out what the mix up was, which is that Robert never recorded the update , Jack updated and communicated to whomever he was supposed to, but this update was never communicated to the movers directly. She assured me that the 14th and 15th were recorded by Jack in their system. On January 12th, I called the call center that evening to check in on which date movers would arrive and I was told, no date had been confirmed yet and that I would receive a call 24 hours prior to the date of the move. The entire day went by on the 13th, I finally called that evening and I was told the offices were closed and I had reached an after hours service, a message was taken to be passed along and I would get a call back, never received a call, but a text from Kim with Amerisafe and that she had reached out to dispatch to try and get an ETA and would be in touch as soon as she got the information, never reached back out to me by phone or text. So, the morning of the 14th about 9am, I texted the number she texted me from to say I never heard back. She never replied, ever. At 12:43, I received a text from Alex, the driver, to say he was 50 minutes away. As you can imagine, I had no time to prepare as I assumed because I had not received any notification the day before, that most likely the move would happen on the 15th. When the movers arrived, he sat and wanted to go over calculations that included me paying a remaining balance of $2,000. A huge difference from the $800 I was expecting to pay. He explained the difference in the cost was due to my location having stairs, packing supplies and having large pieces, none of which was asked of me or communicated with Robert as my initial call/set-up. Robert stated and I quote, it would be " a $1,200 flat rate for everything". The driver then circled back to a cost of $1500, still a big difference between the $800 I was expecting to pay, but I felt pressured and backed in a corner. The driver, Alex then stated he could not haul all of my pieces as he did not have a large enough truck, so as a result I am stuck with still having to arrange to have items to be picked up from my apartment. I should've backed out at that moment. Once the $1500 was settled, they began to break things down and haul. Keep in mind I still had items all over my dining room table, dresser tops and other surfaces. One of the gentlemen started in the master bedroom where my jewelry box was kept on my dresser top. He removed everything from the dresser top and onto the floor and stole my jewelry box that I kept my engagement ring, a gold necklace from my grandfather and a tennis bracelet my oldest son gifted me. All stolen. read more

This is one of the worst company's I have ever dealt with! all the reviews you read are true , they are the worst! I made the mistake of booking their services, within 30 mins. of me signing up I realized they were scam artists and they appear to be very good at it. I called the zoo dirt agent Dean Rodriquez, probably not his real name and he quickly picked up the call. I told him I was not comfortable with this and was not going to be using their services. He responded with no problem, well there was a problem. The next morning I get a text at 7am stating he was correcting the contract? I immediately called all three numbers he gave me to a recording , the voicemail box has not been set up! That was another major red flag. My next call was too the credit card company trying to stop the $890.90 deposit of course to no avail. Suddenly this morning I get a call saying I had to fill out an online form to cancel? next I get a screw you notice that as a one time courtesy they would credit me $180.00 What???? apparently you have to cancel 72 hours before the move date by email form? this is all by design and well thought out on their end! basically they want to screw me out of $710.00 for what? unbelievable experience. They underestimate their quote by cubic feet and weight! I told them I had 8000 pounds and that my belongings would fill a 26 ft truck, I know this because I just moved into a house that has crocked floors and my wife who is a Parkinson's patient cannot navigate them. They put down 5000 pounds and a smaller sq. footage to bring down the quote as to secure a deposit. I will fight these Con's as long as it takes. Dont be their next victim, run from these dirtbags!!!!! read more

This is one of the most dishonest moving companies I have ever encountered. You tell them everything about your move, the boxes, furniture, etc. and the flights of stairs, elevators, etc. They low ball your quote and put in all this garbage under fine print. Then they subcontract to other horrible companies that the driver gets kick backs for charging everything. They even charge if you have to move the truck for parking, even if you sneeze they charge. Went from $2k to $4300 dollars, had less than 500 CF of furniture (one bedroom) and had to pay for 600 CF and no one would measure and anything else. You are at their mercy when they show up, you either pay and accept the terms or they are gone and will not give you your deposit back. Disgusting company, employees, quotes, nothing good to say except I hope Karma bites them back twice as hard. They can never tell you when they are coming with your furniture, I still have never heard from the offices. They are the worst, stay away, pay more and use PODS or something. read more

Do NOT use Amerisafe Moving Services.I cancelled my contract with this company and willingly forfeited my $750 deposit because on the Friday before the Monday move the price for the move doubled, despite the fact that I provided an amended list on 6/11. The agent did not "see" it until I spoke to her on the Friday before the move. The move was scheduled for Monday, but over the weekend I received a call from a moving company that said they would arrive between 10 and 12 on the Tuesday and they are sending a driver and one person to help -- to move a whole household? This all was a most unpleasant experience. The people from the company were rude and shouted at me. Also, the company is not clear about its business model at all, despite the fact that I asked on my very first call if it's local to Park City. I was assured that they are. I only found out on Friday that they are moving brokers. If I knew they were a brokerage I would never have reached out to Amerisafe in the first place. It is ridiculous to get a company based in Florida to get a moving company in Las Vegas to move my furniture 5 miles in Park City, UT. And then I won't even mention how absurd the pricing model is. The movers come with a truck but then one must pay for every item they upload. One pays per cubic ft. They want to know exactly how many boxes you have, how many will be small, medium, or big, and every item in the house to move. If you do not provide that initially they use it as an excuse to double the price -- and are extremely rude and aggressive about it.To keep the price down I was instructed to move our TV, artwork and (get this) washing hampers ourselves. Of course we will not move dirty laundry (I misunderstood what hampers meant), but just the notion that those items would make the price inaccessible is laughable. They now did agree to reimburse me for the additional deposit of $570 I paid on Friday to meet the new price but after I did that I baulked, cancelled my order and got a local moving co that will send three people and charges per hour, without caring if they load a laundry hamper, television or artwork. I feel extremely duped and said as much. Please do not hire this company, except if you are OK with scattered service provided and discombobulate services. Also, I clearly trusted these people and believed what they said -- without doing my due diligence. This was the worst consumer experince I have had in more than 27 years in the US. read more

DO NOT USE THEM. To much like a scam. I called for a quote and told the broker the size of storage units I had 2 (10x20) and how full they were (100% and 75%) and they said I just needed one truck 1500 square feet for just over $11,000 from California to Missouri so I jumped all over it thinking the company who is giving me this quote knows what they are doing. When I fly out to meet the driver and he see what I have he says I have just what I told the broker but says it will be almost another $10,000 for 4,000 square feet. If I refused the service then I would have been out $4,000+ and I can't just ship part of our stuff so I am forced to pay the extra and it has to be cash or postal check. Luckily I had the money in the bank for having my truck totaled but now no truck. This whole thing is a scam whether it's the brokers or moving company either way the brokers are representing the company. Do not use these guys. If I would have known it was going to be that much I would have waited or did it myself. The movers turned a lot of the stuff upside down and my pressure wastes well so the oil went all over everything. I removed the gas but forgot the oil so I guess part of that might be my fault but dang it man. Use you head. read more

Obtained a moving quote from this company and opted to move myself. The representative was very rude and snarky about this decision and attempted to abrasively sway my decision by providing misinformation. Their prices were reasonable and I cannot speak to their services ... but customer service on the front end was very poor. read more

DITTO TO THE OTHER REVIEWERS. My experience was exactly like S.T. I had so many people to inconvenience also. And I am still iiving the nightmare. I hired this company because all over the internet this place got five stars...A rating on BBB etc. But beware...I think they have people just writing reviews. I am a REAL reviewer that is definitely NOT raving about this company. Mind you it is July 15 and I STILL haven't received my stuff. Was supposed to get it 1 week ago. So let me start by telling you about my experience thus far. First of all...this is a CONTRACTING company. They are not movers themselves per se. I hired them for a move from Pittsburgh to Los Angeles. They truck that came by was a Mayflower truck...HUH!? FYI I should have hired Mayflower...I am a military person and have never had issues besides our stuff being dinged etc at least they are on time. One doesn't realize how annoying it is to not have your stuff ON TIME. Guess what the name of the contracted company was called "On-Time Moving Servies" YEAH RIGHT!!? Anyway...my move was scheduled June 30. They said I would receive a call 48 hours before my move date. They never called me. I had to call multiple times before I got and answer saying "Oh I'm sorry some trucks were over weight...we'll let you know when we can get a truck out to you...maybe the next day." Try the NEXT WEEK!? July 4 is when they finally moved my stuff. There were so many inconveniences. They always said "we'll let you know" and they never called me back. I was always the one calling to find out. The only time they called was to get money from me. Boy did they contact me immediately. I complained to Matt about the service and I never heard back from him...and began working with somebody else...Demetrius...he sort of helped me. But considering this is supposed to be "the best company"...it was the worst. Now they said 7-11 days to get my stuff...it's scheduled to come July 18-19...most likely it will come the 19th. Oh...and they made sure to send me the bill "on time" and call me about that. It's July 15th and I haven't heard any news about my stuff. Lastly...I wanted them to move my vehicle...BIG MISTAKE. THey were supposed to pick it up around July 4. They contracted out to a company called vehiport. Didn't hear from them until I called them on July 11 complaing why no one has come to pick up my car. They gave some BS explanation about me not paying enough money for and "exact" day pickup but they were already bordering on the "we'll pick it up anywhere up to 10 days passed the scheduled date." It wasn't until I called them that they finally picked up the car. Who knows when I'll get it. Finally...I am being sarcastic. They gave me a great military discount...$50 off a $3600 move...thanks for supporting the troops! DO NOT GO WITH AMERICA'S MOVING SERVICES...THEY ARE NOT ONTIME...and being ontime is 80% of the battle. read more

This company contracts out to other companies - they don't actually handle the move themselves. And when the company they contract with damages (couch & loveseat) and looses (1 large box) your items, they conveniently assume no responsibility for the quality of service delivered. The positive reviews listed online are FAKE. The website on which they are listed will not post my negative review. They ONLY post positive reviews, which are obviously made up. This company is not responsible, they do not answer emails when there are issues, and I would highly advise against using them. I have moved several times and have never had issues. I tried saving a little money this time, however, and it was far more costly. The couch and loveseat along were worth $3,000 and total compensation was only $200. Not to mention the box they lost and have not yet recovered. The company they contracted out to for my move was ALL STATE RELOCATION. read more

I just had to scramble for a new moving company in two-days time, when America's Moving Services wasn't able to do the job by the promised dates in our contract. I was told the driver of the crew had a death in the family, so the entire route was cancelled. I understand deaths are not anyone's fault. At the same time, it IS the company's responsibility to move me on time as promised. The representative from dispatch said she was doing all she could to try and get me another crew, and that in a worst-case scenario, we could use a local mover to at least remove the items from my apartment and put them in storage. But after my calls to check on the status over the next couple of days, I found out that even a local move to a storage unit would be a problem, because the company did not have working relationships with the local agents. For their liability purposes, they refused to do it. I tried to problem-solve with the supervisor, but eventually all he could say was, "what do you want me to do? We've already done everything we could." Everything you could was not good enough, because you could not move my property on the agreed dates! You broke your promise, and only said the word "apologize" once in a nonchalant, if not defiant tone. If I had not found another company immediately, I would have had to stay extra days past the day I was supposed to vacate my apartment and change a plane ticket. Safe yourself the trouble. Mark them OFF the list. read more

I just got finished unpacking my boxes and I couldn't be happier with the service I received this weekend.. I moved locally from Irmo to the Lexington area and to be honest was pretty nervous about hiring a mover all together. My furniture was padded and the crew took excellent care of my boxes! My items made it with no damages and I appreciate how all of my items were handled. I was impressed with how polite and professional they were. Even though I was paying by the hour, I didn't feel like the guys "dragged their feet". It was a smooth and efficient move. read more

This moving company remains steadfast in their denial of significant, irreparable damage to 4 of our 5 family's antiques while in AMS' safekeeping. America's Moving of Columbia, S. C. easily portrays themselves as a professional moving and storage company, yet my unfortunate experience proves otherwise. Expediting large vehicles is all they know i.e., directing trucks, scheduling truck traffic for the sake of remaining a viable business is the end of their competency. For what it's worth, a standard company apology is as far as their responsibility will go. The aftermath of their poor moral obligations is simply not something they're capable of handling. The cost for our furniture move was over $2,000. It is now my burden to pay out over $6,500 to locate a reputable craftsman, contract, and try and have repair completed to just one of our antique pieces. Damages are sufficiently great, and as a result, most pieces are now in poor condition. Furthermore, the subsequent market value has decreased as a result of the company's reckless handling of our antiques. As stated in their moving contract, America's Moving Services was responsible for providing professional moving services for all of our family's heirlooms. AMS continues to ignore full responsibility. read more

I chose this company because at the time it was the highest ranked moving company on yelp and many other pages. And while I had a great experience with the staff at America's Moving Services directly, the company which they hired to actually do my move was just horrendous. The subcompany gave me no delivery date. I had to call every day for over two weeks and even the day before the delivery came they said they could not give me a delivery date. Then all of my things were delivered by one guy, which was a huge problem as he was unable to carry some of my larger furniture pieces (such as my couch) by himself. He refused my help, but then dropped the furniture and scrapped up my brand new hardwood floors. He then refused to take responsibility and it turned into a 4 month battle until the moving company finally agreed to and sent me full payment to have the floors repaired. The company lost some of my boxes and again the driver said I couldn't prove it as some of the boxes had lost their identification stickers and so we were unsure which number exactly was lost. It was a nightmare and I feel cheated for the terrible service I received. read more

I chose this company because of all the raving reviews, and that was a big mistake! I planned my cross-country move a month in advance. I was given a two-day window for pick up, and I was told that I would receive a call 24-48 hours in advance. I never received that call. I had to call them, and I was told that the pick-up would occur on the second day and that I would receive a call the next day to confirm the time. I waited until 4pm the next day and then called them to see what was going on. At 4pm the day before the supposed move, I was told that they were not able to pick up my stuff because their trucks were not working, because they chose to accommodate another customer whose stuff turned out to be 4000 lbs. more than the original quote, and various other excuses. They claimed they had no idea about this until the last minute. However, I do not believe that. When I called them the day before, the person I talked to kind of hinted that something may go wrong. But they chose not to inform me until I called them. The very next day, they told me that the earliest they could realistically arrange a pick-up was in a week!!!! Thanks to America's Moving Services, my cross-country move turned into a nightmare! Because they breached the contract they agreed to, I caused a lot of inconvenience to other people, such as my landlord who was promised that I would vacate the house on a certain day. Not only did America's Moving Services ruin my move, they also caused major inconvenience to other people. I was lucky that I was able to arrange for another company to pick up sooner than AMS would have. The other company scheduled the delivery day and time right after I made reservations with them. That was a pleasant surprise after having to deal with AMS for days to no avail. I chose to ignore the bad reviews about this company. If you read some of the good reviews carefully, you'll see people saying AMS arrived late to pick up. Now I am sure they will respond to this review and come up with many excuses as to why they couldn't make this move happen on time. However, it's not about coming up with excuses; it's about delivering on the promises! I strongly recommend that you stay away from this company and take your business elsewhere. read more