I desperately wanted to give this company a chance. They responded quickly and offered the best rate. It was a small job: moving a large, antique, wooden wardrobe from the garage into the house to my son's bedroom, and would've taken 10min at the MOST!
Being such a small job, one company turned it down outright, one company asked for $450, and another asked for $205, but Rob offered to do it for $150 that Friday (I posted it on Tuesday), so I quickly confirmed with him and rejected the others.
1st) on Thursday, his "help" had a family emergency that took him out of town, so Rob had to cancel.... completely reasonable, so when he offered to reschedule it for Sunday, I was perfectly fine with that!
2nd) on Saturday, he contacted me to say that his "help" still hadn't gotten back, so he canceled and advised me to go with a different company.
3rd) on Sunday, I messaged him and told him that I understood his situation, but I was STILL interested in using his company and asked when he could work us in, and Rob said he was with his family right then, but would look at his calendar when he got home and let me know, "I'm thinking maybe Tuesday or Wednesday."
4th) Having not heard back, I messaged him on Monday at 2:30p: "Hi. Sorry to bother you again. Are you able to work us in tomorrow?".... but he didn't responded.
5th) Finally I called (later in the day that Monday), but it was sent to voicemail.
Today is Friday and I have yet to get a message or call from Rob!
While I try to be an understanding person, this was an extremely disappointing and unprofessional experience. The positive reviews on the Yelp app are why I was willing to continuously give him the benefit of the doubt. It's also why I felt I needed to share my experience. I'm disabled, so I don't have to "take off work" for this kind of thing, but others might not be so fortunate! I'm not suggesting to not use him. Obviously, others had good experiences with him. However, I would be wary if he cancels.
*In the end, my father-in-law came with a man he goes to church with, and they moved it for us on Wednesday. The fella does odd jobs like this for extra $ and only wanted to charge us $50, but we gave him $100 to be fair to him. He did a great job... but I would've liked to have a working relationship with a good, dependable moving company for future jobs and to refer others to. read more