I would rate it 0 why because me and my family were renting a apartment with two bedrooms and we…read morewere 6 PEOPLE and wanted a house or apartment with 3 bedrooms since I just had a baby and we saw a house with 3 bedrooms and we applied for it, and a family was ahead of us but the house that we wanted was like a apartment and a house so we had 2 available and said they were going to call us 2/3 days when they went through our applications it took while then 2/3 days but it's okay I am a patient mom, when they called me they said we did not approve and I told the reason why I made calculations of each paycheck and we could afford that house and I went through the applications 4 times!! They said they don't know I was so confused why.. I think they don't want us getting out in that tiny apartment! Since we saw 4/3 apartments available, I think they want us to be there it's so tiny!! I have 3 kids the oldest one is 14 the middle one is 8 and my baby is almost one month old and my kid is 18 years old! me and my husband are confused why! they did not gave a reason why and did not let me call the manager why did we not get approved! I hope you guys hear this experience from me!!

I rented an apartment through PPM for two years with two other sets of parents for our three…read morecollege age boys. The PPM staff were condescending, rude and absolutely not willing to provide customer service. When it was time to move the boys out, we cleaned the apartment for two days, following the ridiculous list that PPM provides. My wife physically washed every bit of molding and scrubbed every window track completely, according to the instructions given by PPM. We scrubbed, vacuumed, dusted, had a professional carpet cleaner do the floors, etc. It was MUCH cleaner when we left than it was when we moved in originally. Still, PPM charged 5 hrs of cleaning against the deposit. They nickeled and dimed $500 worth of charges against the $1000 cleaning deposit. They charged $67 to change the furnace filter! If you use them, just know that they will be rude to you, they will not provide any customer service and they will keep as much of your cleaning deposit as they can regardless of what you do.

our experience couldn't have gone any better. Shanda is so sweet and made us feel super…read morecomfortable. She kept communication through out the whole process as well. We will be contacting Shanda again for any future needs

Shanda knew exactly what and when we needed to proceed forward. She anticipated any potential…read moreissues and had them resolved before they became a problem. She is the most knowledgeable realtor I've ever worked with. Additionally, she is friendly and loves her clients.

What can I say, very poor to possibly criminal as they treated my elderly in laws who were renting…read morethe upstairs apartment from them. The repeatly took advantage of confused 80+ years old whom one is confirmed with Alzheimer's disease and the other with dementia. The latter mistakenly was over paying the rent which HPM willingly took and when a family member asked HPM what the rent amount was supposed to be they told her that it was the incorrect amount even thou the lease clearly stated the correct amount. New lease that was submitted for them to accept and it demanded that they put water, sewer and garbage plus electric bill in their name FOR BOTH units! There is a long list of disconnect notices for utilities that they were not liable for over the years. I don't if they are incompetent or deceitful but either way if you use them watch your check book.

Heidi is an amazing realtor! She is responsive, knowledgeable and resourceful. My spouse and I have…read morefound that she cares immensely about our satisfaction and is willing to bend over backward to accommodate, yet still holds true to local values of family and community. Trust me, you couldn't ask for a more transparent, realistic and generous person to represent your interests. I highly recommend Heidi as a qualified real estate professional.

I found Heidi on Yelp. As a lender from the Napa Valley in CA, I needed some guidance on appraisal…read moreturn times in & around her area. Heidi was engaging & knowledgeable. Going out of her way to help, even though she had nothing to gain from the transaction. Very refreshing. Thank you Heidi! Sincerely, Cheris Hallman Napa, CA 707-333-4900 www.Cheris.com