After calling in and telling you we had leaf bags to pick up with your stickers on them that we purchased they still aren't picked up don't understand your program but the service is terrible. At best. read more

In a normal phone number lookup through Google, I noticed a sum total of 3 reviews and all were mostly negative. I've used multiple waste disposal companies (including city owned) around the state and my kids have used multiple around the country. I'll take our guys any day. They are friendly, on time and always available. In the past 7 years they have skipped us once. I think it was the 8" of unexpected snow and the add-on icy conditions that caused that. We received an apology email later. They also have a state of the art recycling center that, if you get a chance, must be toured. It is amazing. read more

American Waste skipped picking up our trash yesterday in Garfield township traverse city grand traverse county. read more

American Waste - American Waste skipped our trash pickup in Garfield township Grand Traverse county. SAD!! - Recycling Center Near Me - Traverse City, Michigan

Reliable weekly pickup and friendly drivers. Problem is the office is non responsive. Three weeks ago we requested and paid for stickers for our yard waste. When we called to check on them the first time they told us they were mailed out and it was slow mail services. The second and third time said they would mail them today. The fourth time asked for a manager, put to voicemail,no callback. Same with the fifth time. Appears the office does not believe in customer service. We are still waiting for our stickers or at least a call back. read more

They haven't picked up our trash for two weeks, but the guys that pick up our recycling have come. We called them and they told us they are not allowed to come onto our property. Where are we supposed to put these containers in the alley?? We have large commercial trucks that constantly drive down this road and we cannot have our containers just sitting there. This is incompetence on the company. We have had these in the same exact location and have never had an issue until now. We have been paying for a service that we aren't getting. Will be looking to switch if this doesn't get fixed. read more

American Waste - Recycling Center Near Me - Traverse City, Michigan

Very poor customer service. If there was another option in the area I would switch. Garbage pickup is unreliable and inconsistent. American Waste never communicates changes in their routes. They would rather have garbage overflowing cans and creating a nuisance with wild life than communicate a change. When you call in a missed pickup they always say they will call you back and never do. read more

Since American Waste took over from Waste Management in my area pickup of garbage and recycling has been hit and miss. My pickup day is Monday and I make sure that my containers are out curbside the night before as pickup is early morning. Again today, recycling wasn't picked up. I called them and got "He was there at 7:08 and they weren't out" My garbage wasn't out (only had 1 bag so wasn't worth it) but my recycling was. I am getting tired of paying for a service that I'm not getting and I pay yearly for the service. I believe that since there are only 2 of us on this section of the road that have garbage and recycling pickup, the driver just puts down anytime and any excuse on their route sheet. Tired of their cruddy service and customer support. Think my next call will be to my township offices about them. read more

Hit and miss pick up. In the past month I have called every other week about something. I believe their drivers have torn the cable line off a commercial building I manage twice. When I have called American Waste they remind me that it is the responsibility of the cable company to have the wires at an appropriate height. We have moved the pickup location to avoid this but it still happens. As a professional driver myself I would choose to use the entrance to the building that didn't have low hanging wires over it. Thankfully they haven't hit our power lines yet. read more

The LARGEST recycling facility and the only single-stream recycling facility in northern Michigan. This location processes single-stream recyclables from residents and businesses. They also process construction and demolition waste for recycling here. read more

American Waste - New equipment separating PET plastic from other containers. - Recycling Center Near Me - Traverse City, Michigan

Can't stand this company. Fraudulent charges on a credit card, had to cancel and get card replaced, charge didn't go thru with American Waste unknowingly, they didn't notify us and didn't pick up garbage. When I called, Brook didn't really care! Won't come pick up garbage till next week. They aren't proactive with customers and frankly they really could care less. They know they are the only pickup in town. I wish there was another option! read more

This company really needs some help. There are some positive things about them, which I'm glad for, but there are some negative things that really can make it bomb, and the company doesn't seem too concerned with fixing the issues. First, some of their drivers start picking up large dumpsters that are in commerce park areas between midnight and 3 am. This would not be an issue if some of the drivers were trained in doing this more quietly than ones who understand how to do it quietly. Our neighborhood is across the road from a large commerce park, and on the pickup days for that park, I am awakened by the loud, repetitive slamming of large metal dumpster, over and over, for nearly an hour, when I sleep with my window open. When I called to ask why this was so loud, the manager said that some of guys who do that route are not as "experienced" as others who have been doing it for a while, and they are not as quiet as the others. No kidding! But that doesn't help people whose homes are within a mile of the noise. It's your responsibility to train your drivers. Please, make sure you do. There should be a noise ordinance for this in the middle of the night. Second, we have a recurring problem of our trash collector forgetting to pick up the trash for my neighborhood. Every few months, not sure if it is the same driver, he/she forgets one side of the street in my circular 'hood. This has gone on for the three years I've lived here. This week (on a Friday), the truck that picks up the recycling totes never came, for everyone in my neighborhood who uses American. So, we figured they would make up for it by coming the next business day (Monday). NOPE, no pick up of our recycling then either. So, I called and explained to the rep, and asked when someone would be out to pick the recycling up. She said it would be picked up on our next garbage day. I explained that my tote will probably be full by then and I will run out of room for my recycling. She offered no more answers and said a work order would be put in for it, to be sure it would be picked up on the next garbage day for our neighborhood. Well, if you need to remind your driver to pick up recycling by putting in a work order, then somewhere the training has failed. Third, there is a particular collector that sometimes has our route, and he has a visibly nasty temper. He always looks anger, throws the bins around, and slams the small recycle totes on the ground if he isn't tossing them into the driveway instead. Other neighbors have witnessed this as well. Not good. Maybe anger management is needed. Everyone needs a job, but please train your employees and have some real pride in doing a great job. As a positive, their prices are too horrible, considering there are some companies that charge more. read more

If I could give less than one star I would! Our recent experience with American Waste started in August. We called and arranged a pick up on August 11th. At that time, they were able to take our money. The day the pickup was to take place never happened. We called and got an excuse and arranged a new pick up date. That happened at least 10 times. No matter who we talked to they were very polite and assured us it would happen the next time. Talked to the boss, no different outcome. Never once did they communicate with us why they didn't pick up our items. Finally the end of October, after getting the items to the end of our road where the neighbors were very unhappy with, I finally contacted another company and two hours later our items were gone!!! The company Wilkinson Hauling and Junk Removal called me back with a price and sent photos that the items were gone. Dealing with American Waste was a waste of our time. Betty M. read more

TERRIBLE customer service. I moved into a house a year ago and didn't know they had "preferred pricing" for the area. I called and got service for $21 a month for over this last year. I found out about the preferred pricing yesterday and called and they said they would switch the pricing but wouldn't give me a credit. That's over $100 I was over charged! I was never told I could get a lower rate. They said they send flyers but I NEVER received one EVER. They also charge a $50 "deposit" for a recycle tote which is stupid because it is easier for them to pick up as they don't have to get out of the truck and is also more environmentally friendly with the wind blowing pieces out of the bins. I definitely do not recommend!! read more

Thank you for bringing back CHARLIE to the PENINSULA TWP. recycle center.He is a great representative for your company.He's a great worker and very helpful to all of your customers!!! read more