I just this past Friday had a right hip replacement surgery at the Wilmington Hospital. It is now…read moreSunday... two days later. I had pre-op consultation about 2 weeks before surgery. Reviewing doctor was excellent. Very experienced and covered all the bases and reviewed all my medical records thoroughly for any potential issues. The day of surgery... arrived 7:30 am, had to wait a couple hours.... no big deal there. Pre-surgery intake went well and smoothly. The male nurse was professional and competent. The doctor overseeing the department was excellent. He really took care of me. Off to surgery and anesthesiology was next. Limited interaction with them as I was soon unconscious. Less than 2 hours later I was in anesthesiology recovery. The Brazilian nurse who was attending me was excellent, caring, competent and attentive. Once I was fully awake and able to move my legs again, then off to post surgery ward... the "princess" ward as it is known as. I landed up having to stay the night there as I didn't qualify for release. Met with PT gal.... who showed me the correct way to use my walker, climb stairs, get into car, get dressed, put on socks and shoes. She was very good, very kind and very funny. Thanks. The nurse who attended me that night was excellent. She took good care of me... brought me dinner (quite adequate), multiple visits throughout the long night to administer meds, anti-biotics and check my vitals, oversaw my bathroom visits and monitored my overall progress. She even took me for a 4 am spin around the ward with my walker. Really great nurse.....! Thanks... you know who you are. Next morning, shift change.... new nurse who took care of me till release. Breakfast delivery was polite and friendly.... Again the meal was very adequate...! After breakfast the nurse checked me over again and thought I was a good candidate for release that morning. The on duty doctor came around to check on me and review my progress from the previous night..... the same great Doc who did my pre-surgery evaluation two weeks before. He remembered me well. He evaluated me and gave me permission to be released that morning. Then the nurse took me on my exercise loop, PT checked in with me one more time to see if I needed any review of previous instructions. I also had a visit from my surgeons PA to check in with me. Again, she was very good and arranged for my meds which was an issue as my local Walgreens had run out of one of the meds. PA got things squared away. Nurse supervised me dressing and getting ready for departure. My brother picked me up and the nurse brought me down to the car and helped me to correctly get from the wheel chair into the car. She was great. Here I am, just two days later, resting and getting in my hourly walk. I'm able to do it without my walker or even a walking stick. Able to go up 13 steps to the second floor. I'm sore but expected to be after a complete hip surgery. Taking my meds but don't feel the need to take the oxy. My pain is tolerable and the icepack helps. So, in conclusion... my osteo from First State Ortho were fantastic; their surgery was flawless; every member of staff that I interacted with at Wilmington Hospital, (and I went through many hands during my short stay there), were all excellent. They were good at their jobs, professional, competent, caring, kind and compassionate. My deepest gratitude to you all.... I will not mention all your names, but thank you, thank you.... thank you.....! I really appreciate you all. I have ZERO complaints in my overall experience. I look forward to a full recovery and regain 100% of use in my right hip.

The quality of care is excellent for patients on the oncology ward (my husband) or in the Medical…read moreObservation Unit, (me), BUT my husband had an outpatient surgery last week. The team performing the procedure told him he would have to return for another, more in depth procedure on May 19, tomorrow, that would necessitate his staying in the hospital for 3-5 days. No one has called to tell us what time he has to be there, where in the hospital to go, or what the procedure might be. The woman my husband spoke to this afternoon said he was probably having a spinal tap, which he already had last week. Two spinal taps in a week's time, he asked. She didn't know why he needed another. He has called 4 or 5 times all afternoon and into the evening. No reply. Furthermore, they might want to retrain some folks in their billing department. My husband has Medicare Parts A and B, a Highmark supplement, and is enrolled in the plan for Delawareans with cancer who are on a limited budget. Nevertheless, he got a bill--not itemized --for $1846. Friday. Turns out no one at the billing department bothered to bill my husband's supplemental insurance or the insurance for Delawareans with cancer. The billing department just assumed my husband would cheerfully pay the $1800 plus bill. Get real. My family told us to go to John's Hopkins or Sloan Kettering for a second opinion and my husband's treatment. I wish I had listened to them.if it weren't for the courteous staff and good experience I had in the MOU, I would have rated my review a zero.

I brought my wife to St Francis tonight after in essence, being refused and RUDELY TREATED by…read moreCHRISTIANA CARE!! She had a head injury! I took her to ST. Francis HOSPITAL and the staff, Dr. and Nurses were ALL very courteous, caring and professional. A Night and Day difference! Kudos to St. Francis, shame on Christiana Care!! I haven't been in St. Francis Hospital since around 1981, Glad we came here, they made it easy and were MUCH more caring, accomodating and professional than CCHS!! Thank You St. Francis!

Muy excelente Me trataron con humildad humanidad y respeto…read moremás profesionalismo hoy día 28 de agosto a mi amiga Ana Ortega, yo me quedé en la noche asiendo vigilia y el personal del piso #6 se portaron super excelentes todos muy pero muy buenos me hicieron sentir como en mi casa gracias, estábamos en el cuarto # 636 Gracias a todos Atte. Segundo De Jesus Baez

Caring and reassuring staff. Went in with heart palpitations and weakness. Staff saw me right away.read more

I had an appt scheduled for 10/16 at 1:40. On 10/14, I got an email asking if I was there yet. I…read morecalled the office and explained that my appt was to be the 16th, not the 14th. They apologized and rescheduled me for 10/23 at 2:30. Today, 10/23, I get a text telling me that my appt is on 10/26 at 4 pm. Once again, I called the office to ask why my appt was changed, and they had no record of my appt on the 23rd. This is inexcusable! I have to get prior approval to take off early, and changing my appts on the day of is just wrong! I had to once again call the office to say that Monday wouldn't work, since I have already gotten the approval to take off early for my appt today! WHY do they keep changing appointments without checking with the patient first? I think it's time I just go find an old fashioned Dr who will keep his appointments! Screw Christiana Care!

I came to Nemours outpatient imaging for a hip ultrasound for my 6 week old baby for being breech…read moreat birth. From start to finish, I was very impressed with Nemours. They were great scheduling the appointment, getting our insurance information and explaining all the necessary info before the appointment. When we checked in, the woman at the desk was astounding! She was kind, thorough and explained everything that needed explaining. She set expectations on wait time and what to expect for the visit. She deserves a raise! My husband and I were SO happy with her care. They brought us back very quickly and the ultrasound tech was kind and efficient. She also explained everything. She then checked with the radiologist to make sure she got enough images and we were out the door in 30 minutes total. There is free parking on site and plenty of it. Even the greeter at the front door was very sweet and helpful. My husband and I both work in healthcare, and since moving to PA, we've been VERY disappointed in the medical systems here in the North East. Everything we've encountered in PA has been horrible until now. Maybe it's because it's Delaware but I think it's more that Nemours is just well run. Good job Nemours! I hope not to have any complications with our son that require you're care, but if I do, I know we'll be in good hands!

People are very nice here. Atmosphere is great. The people at the front desk were nice as well. The…read morecare was great! But the wait in the ER was almost 2 hours of waiting. I do get that because a lot of people were there on a Monday at 11:30am. The rooms were nice. I would recommend here for your child/children.

Nobody wants to be sick or hurt but if it happens CCCHS I is the place to go. Best care avail with…read moreexcellent nursing staff and, if you avoid hospital because of hospital food, then go to CCCHS that actually cook!

what I personally experienced at this facility. I felt compelled to contact The Joint Commission…read morebecause what my mother endured was deeply disturbing. During her stay, I repeatedly found used syringes, butterfly needles left in her bed, empty fluid bags, and trach care supplies with dried or solidified residue. I personally witnessed concerning cleanliness issues on nearly every visit. I often had to clean TPN lines, IV lines, pulse ox cords, bed rails, and even address visible fecal matter on her mattress myself. No family should walk into those conditions. My mother became so fearful and uncomfortable that she often begged me not to leave. Because she was extremely weak and her hands had begun to contract, making it difficult to use the call bell, I set her iPhone to automatically answer my calls so I could monitor her remotely. There were nights I stayed awake simply watching over her because I did not feel she was safe. I frequently had to call the nurses' station myself to ask staff to check on her, change her, or suction her trach. My experience with night staff was especially alarming and consistently raised serious concerns about attentiveness, urgency, and patient safety. I also strongly encourage families to closely monitor MyChart documentation. I personally reviewed notes that suggested care, checks, or services were performed when I was physically present and did not witness those interactions taking place. On multiple occasions, I found myself questioning how certain charted entries could be accurate based on what I directly observed. For my family, this was not just disappointing -- it was traumatic. What should have been a place of healing often felt like a place where I had to personally fight for my mother's basic dignity, cleanliness, and care.

Went to visit my mom and there were used feeding tube syringes on the floor, dirty alcohol swabs…read morealso on the floor, the place was not clean. My mom had a breathing tube and could not speak - the nurse call button was nowhere near her bed. She had a lung infection and they were cleaning the dialysis machine right next to her with bleach. When she was sent down to ICU they either threw her belongings away, accidentally sent them to the outsourced laundry company or someone took them. They were never found so no one is certain. It was the worst hospital our family has ever experienced. Do NOT send your loved ones there; it was a disgrace.

Excellent hospital, my finance, went there for a heart problem taylor hospital couldn't find. They…read morehad to reshock her heart to bring it back in rhythm. Taylor had no idea what to do. Stay clear of taylor hospital. Go to this hospital instead.

Unstaffed and disorganized Waited for hours and then put in…read morecold room in ER for 24 hours . Ambulance took me here because other hospitals in the network are closed. I will never use this facility again

It was good kinda hectic so stayed in my room the female tech with the pony tail braid was…read moreempathetic and sweet I really like her

Run from this place! It's very bad. They lied to us and the police. Not kidding scary bad. If I…read morecould do zero stars I would.

My SO had to get an endoscopy done, and his doctor is based out of Crozer-Keystone. The actual…read morehospital itself was fine, if a little dated. It was annoying that patients who were getting procedures done had to pay for parking without notice. The worst is their answering service. Trying to call these people is an exercise in futility. They either don't answer the phone, letting it ring incessantly, or pick it up and hang up on you. We have been attempting to call about test results, that had been promised to be back last week sometime, and no one will answer the phone or return calls. It's highly frustrating that something as important as someone's health is being ignored. The answering service also seems woefully uninformed about who they are representing, and not well trained at all. It might be better to hire a few dedicated receptionists rather than use a service that is frankly sub-par at best.

Stopped by to visit a friends mothrr who had just had surgery. Thank god that she recuperated well…read more Place was pretty empty since it was night time.

can't praise the staff at this Urgent Care enough. The two nurses that checked me in were super…read morefriendly and thorough with their initial check-in. Afterwards, Dr. Amanda came in to greet me and she was very attentive to my severe nervousness about why I was there. It was obvious she did everything she could to reduce my anxiety. She didn't rush me through like many urgent cares typically do, In fact she listened to my attempt to nervously share my history. Fortunately, she allowed me to FaceTime my wife during the entire visit and she was able to articulate my medical history to Dr. Amanda clearly. I can't say enough about how great she was, and I'm so very thankful for having her as a Doctor on the hottest day of the year. If you're lucky enough to have her as your Doctor, I'm certain you'll be more than happy with her compassion and candor.

I really love this place. Super fast and friendly staff! Beats any urgent care center. If you can…read moreavoid the ER, this is the place for you.