Contacted this company for solar shades for my dock after being recommended on Nextdoor by members. I called on a Wednesday, no answer so I left a message. A week later still no return phone call so called again and left another message. Another week goes by and finally I get a return phone call from them. Otis comes out and evaluates the job. He said that he'll send a bid by Friday. No bid received by noon on Friday so I called again and left a message for him about my bid. Now it's been three weeks since coming out and still no bid. I hired a different company to do the job today. American wasted my time. read more

American Sun Control recently installed locking pool gates around a pool we've built. A couple weeks after the install I noticed that our 3-year-old son was able to open the gate, even when locked with a key. I called American Sun Control and spoke with Steve. He said he'd take care of the issue, but after several weeks stop returning my calls. I then spoke with Pam (the manager) who informed me that the gates were working fine, but my 3 year old wasn't using it properly. I insisted that the sole purpose of a locked gate is to keep a 3 year old out, if it doesn't do that, the gate doesn't work. Pam became very unprofessional, telling me to keep a better eye on my kids and that when she had young children she, directly quoting her ... "I watched my kids". I can't believe the unprofessional ism I just experienced with American Sun Control's staff and management. I can, to some degree, understand/accept poor quality products and shoddy work but to insult a father who has been trying for OVER A MONTH with repeated unanswered, unreturned phone calls to make sure his locked gate keeps his 3 year old safe is totally unacceptable. read more

I initially contacted American Sun via text April 15 no contact back. Texted again April 17th, response back was I would get a call back end of the following week. In turn I made 4 additional calls with the same promise that I will get a call back, no call. I located owner of record on the Mo Sec. of State website, Rob Jones. Called May 16th got Rob on the phone, asked if they were taking on new business, Rob's angry. I explained it was a sincere question and went into the details of my attempts to contact them. Doesn't matter Rob's pissed, so I ended the conversation and called another company that was more than willing to help me. read more

Wish you could put a negative rating. Showed up and could not fix the screens and damaged them further then claimed they didn't. Took 2 or 3 weeks for them to even say they couldn't fix them. read more