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    American Steemer

    4.3 (4 reviews)
    Closed 8:00 am - 5:00 pm

    Services - American Steemer

    Carpet installation

    Carpet repair

    Damage restoration

    American Steemer Photos

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    Superior Carpets & Floor Coverings

    Superior Carpets & Floor Coverings

    (1 review)

    Where do I begin! New to the area, just moved to AL from NJ to help care for my sick family down…read morehere. Upon moving in my grandmother's large home we found some bathroom water damage. It's now an insurance claim but we'll jump ahead...my father said go to Superior. God I wish I didn't!! This stated back around Halloween, 2 bathroom were supposed to be finished by thanksgiving! December 16 now and still not even close. I called Superior explained everything, they sent Hunter out. (Owner's Son) He took photos, measurements and evaluated the work that would need to be done after the clean out crew was done. One bathroom is average size while the master bathroom is huge with a lot of area to cover in marble. Needless to say, it's a big job for a company and you would think they would jump on this size job. Well, all started out good. Felt great about the company until it was time to order, get the Initial paperwork sent to the insurance company. (estimate values and estimates of repairs for both bathrooms) nearing 2 months now and I have nothing! I had to stay on top of everything. Asking who else can help me because Hunter wasn't! Tile Eventually showed up 2-1/2 weeks or so later and it was wrong. Thank god my grandma looked at before they started to lay it!! Horrible! On top of that the guy was 2 hours late to the house to start the job and had to wait for supplies and went out to get other supplies and lunch. He spend more time away then actually working. That should have been a flag. Unbelievable! So lazy! I would call, I would go in, I would email and sure, everyone seems nice and helpful until you leave or hang up. Yes, they did the sub-floor patch repair and put down some other stuff to get the bathroom ready to tile and now they will NOT be back in this home and will eat the cost of the VERY little they did do. Days of calling and begging for an update, to get someone else to help. Someone to shed light on what was going on. NOTHING!! Just Hunter will call you, Hunter knows and so on. Well for being the owners son you would think he would care more for the family business! End story is they stop responding to me and the insurance company and now we have a different company to the house. I hopes they will get these bathrooms done. Save your time and money, just go to home depot or Lowe's or some other place for your flooring needs. Superiors a joke.

    From the owner: Superior Carpets & Floor Coverings, Incread more

    American Steemer - carpeting - Updated May 2026

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