1. Ceramic Harmony

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Huntsville, AL

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Ceramic Harmony

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

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9 years ago

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Natural Stone Countertops - Gorgeous quartz that looks like marble for tje kitchen tops and backsplash

Natural Stone Countertops

(6 reviews)

Natural Stone Countertops in Decatur was easy to work with and even though it took me several…read moremonths to find the perfect slabs, Ginger never put any pressure on me to settle for something else or to rush me in deciding. They did excellent work and I was allowed to help in the layout on the granite. Love the 15 year sealer and am enjoying the new look in my kitchen. I got the full granite backsplash and I couldn't be more pleased.

I would leave zero stars if that were an option. This has been, without question, one of the most…read moreunprofessional experiences I have ever had with a contractor. The communication and customer service were extremely disappointing from start to finish. Before installation, I specifically asked whether the cabinet backing needed to be installed beforehand and was assured that it did not and could be completed afterward. However, within 24 hours of the countertop installation, the countertops began falling apart. When I brought this issue to their attention, rather than taking responsibility for the installation, I was blamed for not providing "additional support," a requirement that had never been communicated to me. Even their own installers acknowledged that the cabinets had been installed nearly perfectly, yet once the countertops began failing, the responsibility was suddenly shifted to the cabinets. When I called to address my concerns, I spoke directly with the owner, Partha. I explained my dissatisfaction with the installation and the lack of communication regarding the necessary preparations beforehand. Instead of acknowledging the issue or attempting to resolve the situation professionally, he accused me of being rude to his employee and proceeded to use vulgar and inappropriate language during our phone conversation. I clarified that my comments to his employee were specifically related to the poor quality of the countertop installation. Rather than addressing the company's mistakes or offering an apology, he chose to argue with me and speak disrespectfully to me as a customer. The entire experience reflects a complete lack of professionalism, accountability, and customer service. I would not do business with Natural Stone Countertops again, and I strongly encourage anyone considering purchasing countertops from this company to look elsewhere.

Ceramic Harmony - buildingsupplies - Updated November 2026

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