I had an appointment today 8/21/21 at 1:30PM at the 2888 March Lane Stockton, CA office. This would have been my 2nd platelet donation. I've donated blood twice and platelets once. My prior three visits I was helped by a young women named Carol who has always been fantastic. Very nice, great at explaining everything, she has always taken care of me. Today it looked like Carol was off.
So someone else helped me. She was an older woman, I didn't get her name, she didn't introduce herself and I didn't see a name badge. I wore my mask because I read that masks were required of everyone regardless of vaccination status. The employee who helped me wasn't wearing her mask. She took me to a room in the back to get my interview process started. About 5 minutes in she realized she didn't have a mask on and left the room to get one. She said she had just finished her lunch, that she had left a mess in the back, and she had forgotten her mask.
She returned, then a few minutes later she left again because she didn't know where her stethoscope was. So she left the room for a few more minutes to find it. When the interview was done, she asked if I was going to watch Netflix or a movie. I said I was going to watch a movie. She said that she "didn't have my kit ready", so I had plenty of time to pick out a movie. It didn't take me very long to pick one. So I stood around waiting for her to finish prepping.
She fiddles with the tv for several minutes because she can't figure out what input to put the tv on to get the dvd player to work. I watched her switch to every input option on the tv. She even unplugged the dvd player from the tv to make sure it was input 3. After she plugged it back in I asked her, is the dvd player on? She said, oh yeah. It has to be on! That was the problem. At this point I'm irritated, but still going along with the process because I felt good about donating to help people.
I sit in the chair and she looks at my arms to examine my veins. She then gets a marker and says she's going to mark my arm to help her find my veins later. I've never in my entire life had someone mark my arm to find my vein. But I thought, whatever helps her. I assumed she'd be making like a dot or a little mark. This woman made 4 long marks on each of my arms. So I started to get really nervous. I told her no one has ever needed to do that before. She said "everyone is different". (I've never in my life had any issues with someone being able to find my vein.) I explained that I was getting nervous now and that I didn't like that she needed to mark me up so much. She said not to be nervous.
She attempted to put a needle in my left arm and it immediately hurt. she said something about needing to get a drip going, and that it wasn't dripping. She called someone else over to look at the machine and tell her if there was a drip. She said it was really slow. So she moved the needle and tape. The other employee said the drip was going and then immediately said, it stopped. It completely stopped. So my attendant moved the needle again until the drip was "good". Seconds later my arm is in pain. It's never felt like that before. I tell both employees this. That it hurts and isn't stopping. I tell them when I first gave platelets with Carol it didn't hurt. The old woman who's been helping me said that maybe Carol does it differently, and that maybe I should come back when Carol is working. She asks me if I want to stop. I'm panicking inside because I've lost all confidence in this woman and I don't want to be in pain anymore so I said yes. Just stop. So she pulls the needle out and says "oh yeah, that wasn't in right". WHAT?!?
I am now livid inside. The other employee who helped with the drip asks if she wants me to let her try and that she'll only try if she's 100% confident she can get it. I let her try. She looks at my left hand and then my right forearm to see if she can get just one needle in the right arm. She says she's not 100% confident, so we should just call it a day and try another time. She thanked me. So I left without being able to give any donation and I'm sitting here in pain as I write this. I wish I had gotten the incompetent woman's name. I don't imagine that I'll ever be back. I would recommend that someone observes her as she works to see if she's fit for this position. As a donor who has no obligation to give several hours of my time and volunteer to feel discomfort and some pain, her bedside manner was severely lacking and I am extremely doubtful in her abilities to get her job done while encouraging donors to return. read more