You are ignored by the doctors and staff. I never heard of a hospital without Ginger Ale, they use…read morea nasty cheap Starry and a protein drink that is as nasty as the Starry. Their budget doesn't consider flavor just dollars while we're stuck. Had to get family to bring a Ginger ale, I wasn't expected to be here more than a day, it's been 4 miserable days, if you have a choice go anywhere but JW. The equipment is old&doesn't work; I waited 4 hours for a procedure while they TRIED! I fell asleep (2am - 8am) What's your comment? Hospital recommendations?

I love this medical practice! My nurse practitioner Mary Holc is amazing. She listened and provided…read moreexcellent care. Her hands on approach & enthusiasm encouraged me to push for better health. Plus received a bottle of water to remind me to complete my survey

Lady with wild, crazy, all over the place hair drew my son's blood. I could not see her face so I…read moredoubt she could see what she was doing. She got extremely angry and offended after the second attempt, when I asked nicely if there was someone else who could try. She would not answer. My son is a disabled adult capable of handling himself so I excused myself and left the room. It took her 4 tries total to get the blood and each time she was wiggling the needle around then pulling in and out to get it to work. I won't be surprised if the tests have to be redone. She was unprofessional and rude. Will not go back to this clinic ever. Our regular clinic in Watkins Center, which has been good in the past, butwas closed for some reason.

Lady doing blood work was actually awesome, nicest person ever. Great service and overall a great…read moreplace and environment. I definitely recommend to go to this place to get blood work done.

Ordered the steak quesadilla, meat and veggies were alright but lots to be desired in the cheese…read moredepartment. Way too much of it and not cooked enough. Also not very flavorful. Visited the hospital because my mom got a hernia. Doctor squeezed her hernia and proceeded to say it wasn't bad and for it to be taken care of later, by that time it strangled itself and she had to get part of her intestine removed. That hernia is the second worst pain she's felt in her life; up there with intussusception. Worse than childbirth. Wish they listened to her screams of agony or put a little more effort into their steak quesadillas.

I am caregiver for an 85 year old man who recently began displaying all the symptoms of a severe…read moreUrinary Tract Infection; confusion, loss of balance, urinating a strong, dark, urine. He has issues with dehydration. He took a fall this week and twice last week. I am only part time. The squad came and took him to this dump. He has been in there since this past Monday with no real answers. First they were looking at normal pressure hydrocephelas, where cerebral spinal fluid backs up, and begins creating neuromuscular issues, such as with balance, gait, mobility, and mental processing. We were told a small shunt would solve the issue, confirming it would be determined with a spinal tap. Upon visiting yesterday, he was NPO, which we thought meant he was scheduled for the procedure. He also had an MRI to rule out any cerebral issues or seeing if the falls did any damage. Now, they seemed more concerned about his cervical spine and doing some overpriced surgery that could kill him, while completely ignoring any of the neurological issues previously discussed. Aside from that, he had a few accidents after they removed the Foley Catheter and his current inability to feel urination or defecation until it is too late. He was bullied by an overnight nurse for pooping on himself twice, and they are withholding fluid and food for no reason. No procedure has been scheduled, giving cause for starving him and making his dehydration worse. I hate all things Bon Secours. They almost killed me in 2017 in Mary Immaculate in Newport News, Virginia, after telling them I had a previous bad experience with nerve blocks. I had a reaction to the on-board Scalene nerve block that sent me into liver failure. This place sucks. It may look like a nice place, but it's a sh*t hole. If you love your family, take them to Chippenham or Johnston-Willis.

I've been trying to set up an appointment for my daughter for DAYS. No one answers the phone or…read moreresponds to voicemails. Really disappointed because I was excited about the holistic approach to pediatrics... not going to try again.

Receptionist does not answer the phone, does not listen to voicemails when it literally asks you to…read moreleave one Every time they call since no one answers the phone, they say they are going to do things and to leave it in their hands and it's not done. You have to constantly check behind them and you have to drive up there because NO ONE ANSWERS THE PHONE! Check the hours before you go.. I HIGHLY recommend it

They all showed a Spirit of professional care and concern toward me. I would give a recommendation…read moreto those who ask whom I am connected to. Internationally, nationally and locally. They show and move with a great team Spirit. HyTechQualityPestControl Co. Inc. Keith Michael Johnson C.O. O. HyTechQualityPestControl Co. Inc. Keith Michael Johnson C.O.O. (GODS humble steward and servant)

Wonderful from start to finish. Most urgent cares are pretty bad but here the staff was incredible…read more Very attentive and caring to my needs. Great "bed side" manner. I will definitely come back here the next time I am in need. Much better than my last visit here

I made my first appointment with this office because they were in-network with my insurance but…read morealso for their reviews. I am extremely upset that my experience at this office was absolutely horrible, and I will not be returning. I have never felt more like a number than right now. The lack of care is extremely disappointing. I had a procedure in this office; again, I went here because they were listed as in my network. To my surprise, this office uses a different lab and sent it to a separate Doctor to review my results. Now this Doctor who I have not seen and did not know about was not in-network with my insurance. Now I have received a $530 bill in the middle of a pandemic and no explanation as to why it was sent to someone my insurance didn't cover. The receptionist handled my phone call poorly, told me I needed to speak to billing. I asked her why I would talk to them when it was their office that failed. She then placed me on hold without telling me, which I was stuck on for 15 minutes, just to be told, "Well, did you ask what lab they were sending it to?" I am a new patient, and I assumed that this was taken care of in their office, with their lab with the Doctor that I had been seeing. If they had cared, they would have taken a better look at my insurance and sent it to the correct one since there are apparently multiple. The receptionist was busy trying to rush me off the phone at this point and told me I would receive a call from a manager and no surprise to me I have not heard from anyone. Another note I would like to make, they made a surgical appointment for me without my consent, not even a phone call other than the one I got to "confirm" the surgery. Fixing that was a nightmare because of their hours, not being able to leave a voicemail, and no email. Never have I been to an office where they just make your appointment for you without calling/asking what your schedule is, especially for surgery! I understand I am just one patient out of the many they see, but this is unacceptable. I want to stress that anyone thinking of making an appointment even though it says they are in your network make sure you ask the "correct" questions.

Amazing service so far going to deliver my baby here! Just moved from Hawaii, everyone is so…read morefriendly great hospital so far!

I've been going to this location for many many years and i'm yet to have ANY kind of negative…read moreexperience. I was in and out in 53 minutes today! From signing in to taking a seat to being called to register, taking vitals and having an x-ray, I interacted with five professionals. Every one of them had an attitude... A great attitude! This place was like an ant farm with every room taken. I continue to be very appreciative of every one of them that chose this profession. I wish people would take a little bit of time and be thankful for what these folks have trained and studied and practiced to do what they do... Help you get better!

They have got to let people know when the wait will be 1+ hours because I will go somewhere else!read more

Just want to make money doing nothing. For small thing need…read moreto wait for 5 to 6 hours. Stuff very unfriendly and all doctors opposite opinion, don't now about insurance work or not. Don't visit my exp. was worst

My husband was sick when he came in but everything that followed was just wrong. After his surgery…read morehe couldn't walk so he was in the bed most of the time . When he came home he was placed on hospice and had a stage 4 bed sore . I understand the sickness but why the bed sore.

The receptionists and appointment makers for the Women's Health Clinic are the most disgruntled,…read moreunfriendly and nasty personnel I have ever had the misfortune to have to interact with at a medical office. They act like they are begrudgingly doing you a favor by scheduling appointments and doing their job. It is as if you, the patient, are bothering them by calling for appointments. They are like this in person and on the phone. I am sick of being treated very poorly by these nasty hateful support personnel. Patients should not be subjected to such disrespect by these MCV employees in order to get assistance. Cant wait to find another doctor

I went to the urology center for a testicular injury that occurred during the Iraq War that now…read morerequires attention. PA Ambrosino sent in a student to surprise me and knowing I'm a veteran with blast TBI she mocked me for being socially isolated and laughed at my sexual inactivity. I walked out. The PA and VCU refuse to respond to the dashboard and patient experience messages. I don't know if she hates men or veterans but don't go if you need help.

I love the secretary named Miss is Mrs.Grace P!! She is awesome and makes me feel like I matter! &…read moremy nurse practitioner, Mrs. Robinson is amazing! They are always slammed busy but they find the time to get back to me!

I was an out patient. I had problems with medication I did even need. I got sicker and sicker and…read moremy counsler was concerned. I believe it was Dr.K. He would not answer or return my phone calls. I was on medication for anxiety to find out from my next doctor I should have not been on any of them. I would highly recommend that you do not go to this hospital or outpatient. 0 stars