I would have rated this as five stars except for the non-existent online presence for basic information. I gave blood yesterday and the staff was knowledgeable, professional, efficient, and personable. It was a thoroughly good experience.
That said, it is only by chance that I donated yesterday. Everything online, except for an old newspaper article, said it was located somewhere else, and all references say that it is closed on Fridays. Some friends of mine also told me it was closed on Fridays, including one friend who donates every time he can. He travels more than an hour to do so because "the Elizabethtown, KY center is closed on the day (Friday) that he can do it". If I hadn't gone to the mall for something else (it's been over a year since I last went to the, mall) I wouldn't have known it was open.
With the Red Cross makes a big deal about there being a critical blood shortage, their management should make sure that their contact information and operating hours are up to date... or fire the person responsible for doing it and hire someone who can. read more